Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
2
Not Happy with Loudness when Compressor kicks
on January 13, 2025
Posted by: Scot!!!!!
from Oak Forest Illinois
[This review was collected as part of a promotion.] On start up was making a Loud noise and Still Is I Called Customer Service (sounded like it was from compressor) I was told this is Normal per there readout and unless its not cooling they can not send a Service Tech out ? I said it should have a sticker or notice on Fridge Stating its very Noisy .If I have know this,I would not have bought !!!! I thought Kitchen Aid was A Top Notch Brand ?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 656846.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen Aid superior made compare to Samsung.
on January 17, 2025
Posted by: Dan & Norma
from Phoenix, Arizona 85050
[This review was collected as part of a promotion.] Well engineered and made. We replaced three Samsung appliances due to failures.and purchased three Kitchen Aid appliances with a refrigerator, slide in range and micro oven. Very happy with the results.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don’t Do It
on January 19, 2025
Posted by: Sky23
[This review was collected as part of a promotion.] Donor buy from kitchenaid or whirlpool. We got a brand new house with brand new appliances. Our refrigerator stopped working within 2 months of moving in. Completely broken which luckily was under warranty. We are now going on a MONTH and still do not have a new refrigerator. It is a manufacturer defect yet we are the ones to suffer. Not to mention the ice maker never worked in the first place. Absolutely not worth it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 659515.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good interior space.
on January 20, 2025
Posted by: Miguel8888
[This review was collected as part of a promotion.] We bought this refrigerator 4 months ago and had to have it replaced immediately because there were dents in the stainless steel, the middle drawer did not fit so that the entire shelf that it was suspended from came out when attempting to open it, and the doors were misaligned. The second one is better, however the quality of the drawers and the slides are extremely cheap and sometimes difficult to close properly. It seems reasonable to think that on such an expensive appliance, the drawers would have smooth sliding mechanisms not just grooves that the cheap plastic drawers slide in. Otherwise, the interior space is better than our previous side-by-side. The interior lighting in both the fridge and freezer are great. Overall, a decent appliance.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Fridge
on January 23, 2025
Posted by: grayman2000
from Napa Valley, CA
[This review was collected as part of a promotion.] We like our new fridge. Wish we could purchase reasonably priced extra door shelves.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor design
on January 28, 2025
Posted by: PhilM123
[This review was collected as part of a promotion.] The ice maker doesn’t work.
The instructions are for 4 different models.
The instructions are for 4 different models.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 4, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 665976.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
No fingerprints
on February 1, 2025
Posted by: FsinAz
[This review was collected as part of a promotion.] We are extremely pleased with our new refrigerator. It meets all our cooling requirements. My wife really appreciates the “no fingerprints finish” on the stainless steel exterior.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect
on February 3, 2025
Posted by: Rosie Girl
[This review was collected as part of a promotion.] Delivered to my new home in December and loving it. Nice sleek features. It is bright and easy to see everything. Easy to keep clean
Written by a customer while visiting kitchenaid.com