Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
1
Avoid
on November 17, 2023
Posted by: Review2
[This review was collected as part of a promotion.] Don't buy. First one broke in 4 hrs. Got replacement. Inside drawers cheap and flimsy. Hard to pull all way out because main doors do not open a full 180, only about 100 degrees or so. Keep things cold but that's about the only good thing to say. I don't like leaving bad reviews but this company insisted I review.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 20, 2023
Thank you for sharing your experience with us, Review2. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 430808.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on December 28, 2023
Posted by: HHian
[This review was collected as part of a promotion.] I bought this in November and the bottom drawer came apart after 3rd or 4th time.
It feels that all drawers are very flimsy.
It feels that all drawers are very flimsy.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, HHian. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 457367.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance ever
on December 30, 2023
Posted by: jkorst
WARNING DO NOT BUY. This is quite literally, the worst appliance ever. Not just the worst refrigerator (yes, it is that, too) but the worst appliance. Ours stopped making ice about 3 months in and now just two years in every single shelf and drawer has an issue. And it is loud. The rubber around the doors is detaching. It is literally unbelievable how bad this thing is.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, jkorst. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 458546.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Refrigerator - Exploded after 1 week!
on January 8, 2024
Posted by: mcihaelgam
The heating element in the freezer exploded. I had melted black plastic all over my food and nasty black soot inside the freezer. I had to throw away every item and the smell permeated my home for days. I have issues with all of the four Kitchen Aid appliances I purchased.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 12, 2024
Thank you for sharing your experience with us, mcihaelgam. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 463599.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Garbage
on January 21, 2024
Posted by: Wildfan9835
from Two Harbors Mn
I bought this in March of 2020 along with whole package deal microwave dishwasher electric range and so on microwave lasted 2 years and fridge was working good til 2023 then it all went down hill like most other complaints freezing up behind the bottom 2 drawers ice up the back happens quite frequently had few parts replaced and still does it. It’s junk shoulda got Lg or Bosch. Ruined hundreds of dollars of food because of this substandard product. Guess they just don’t make them like they use to. WPULD HIGHLY RECOMMEND NOT TO BUY!!!! Would give 0 or negative stars if I could
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 23, 2024
Thank you for sharing your experience with us, Wildfan9835. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 470651.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nice frig but after 7 years its trash
on January 28, 2024
Posted by: GLG54
from Frederick, Md
Bought this model 7 years ago (we got the 5 year extended warranty). Over the past 3 weeks the refrigerator temp goes to 50 deg (no icing issues at all). Stays at 50 deg for a day or two, then returns to normal. A senior tech could not figure out the problem. I replaced the control board two days ago and it work until this morning when it returned to 50 deg. So this is what high efficiency appliances gets us? Do not buy. I noticed on an appliance blog, that others have similar problems.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 1, 2024
Thank you for sharing your experience with us, GLG54. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 474474.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice features but troubles with drawers
on February 11, 2024
Posted by: EdandDonna
[This review was collected as part of a promotion.] Nice refrigerator. Great features but the drawers do not slide in easily, they go in crooked.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 16, 2024
Posted by: Cindysw
[This review was collected as part of a promotion.] We love it! We bought this recently to replace our old refrigerator and love it. The exterior does not show fingerprints and it is easy to open and close. The inside is roomy (we added one more shelve ) and provides us with the storage we need. Shelves are sturdy and love that side shelves are made of glass which makes them more durable.
Written by a customer while visiting kitchenaid.com