Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
4
Good but…..
on December 8, 2023
Posted by: Cdwshuz
[This review was collected as part of a promotion.] Wonderful refrigerator. However both my neighbor and I bought same product as same time and both of us have a middle drawer on frig side that is not sliding Properly. In my case it will fall down and out if not careful.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wine storage, brightness and overall storage capac
on December 20, 2023
Posted by: Heron Creek
from North Port, Fl
[This review was collected as part of a promotion.] I needed a counter depth refrigerator for my newly designed kitchen and this was the one for me. I have always relied on KitchenAid for my appliances, again, no disappointment!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Terrible drawers
on December 21, 2023
Posted by: Villages Don
[This review was collected as part of a promotion.] The interior drawers are terrible. They do not move out smoothly or evenly and feel very cheap.. I did not see a floor model and expected a lot more from a premium brand. A real disappointment. Otherwise, it is a nice appliance (only 30 days old).
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 22, 2023
Thank you for sharing your experience with us, Villages Don. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 453491.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Unable to recommend at this time
on December 22, 2023
Posted by: PennyR
from WA
[This review was collected as part of a promotion.] Purchased 11/24/23. Delivered 11/27/23. Ice maker & water dispenser stopped working 11/30/23. First repair appointment 12/6/23. Second repair appointment 12/13/23. Third repair appointment 12/21/23. This new part was DEFECTIVE. Have to wait another week for another part to come and wait for available appointment. Refrigerator & freezer working well, but have to empty for for tech to work on each time. EXTREMELY DISAPPOINTED & FRUSTRATED!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 27, 2023
Thank you for sharing your experience with us, PennyR. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 453912.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very classy
on December 26, 2023
Posted by: Kitchenaid upgrade
[This review was collected as part of a promotion.] Missing lower level door tray other than that love it
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I would buy this one again
on December 27, 2023
Posted by: Lisa C1
from Fort Worth Texas
[This review was collected as part of a promotion.] I guess the best thing I can say is I would buy this one again. It holds a lot, more than expected, no issues with all the holiday food. Looks very attractive, lots of ice for my constant ice tea drinking. Lots of door shelves (5), large size will hold milk, and two juice containers. The bottom door shelve even holds a 6 pack. Two large compartments for veg and and a another one for dairy. Its not the cheapest one but should last, so calculated over a long live it is worth the cost.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Annoying vibration sound.
on December 29, 2023
Posted by: gtws
from Maryland
[This review was collected as part of a promotion.] Have had it about a month. Works fine but there is an annoying vibration sound every few days that you can hear throughout our kitchen and family room.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, gtws. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 457770.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks fantastic!
on December 29, 2023
Posted by: EZ57
[This review was collected as part of a promotion.] I love this fridge. The look and utility are great. My concern is that I am replacing an earlier version of the same and that one lasted just over 10 years. The fridge is in a second home, gets regular use, not excessive, so I was surprised that it died so relatively young and I did expect that it would have lasted longer. Time will tell how this one performs in the long term. For the moment I am enjoying it.
Written by a customer while visiting kitchenaid.com