Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
5
Our Kitchen Aid Side/Side Refrigerator
on March 30, 2023
Posted by: Rog48
from St. Cloud, MN
[This review was collected as part of a promotion.] We waited over a year, after we paid for this Refrigerator, and it finally arrived--We Love it ;and have been Kitchen Aid People for Life, and I just turned 78 on March 26th. It did arrive with a broken drawer, and the drawers are still a bit sticky, but we always know that Kitchen Aid has our backs, and KA knows that we are very Loyal Customers.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Pretty piece of crap
on May 10, 2023
Posted by: Cbaugh5239
from New Orleans
I love the way it looks and have the whole suite of matching appliances. I am having the am having the same issue with the refrigerator freezing over because there is no defrost element. Instead the system relays on a fan to defrost the coils. I dont even buy food anymore because my fridge doesn’t work properly. This replaced my kitchenaid side by side I had for 20 years that I loved. Should have kept it instead of “upgrading”. Kitchenaid do better!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, May 11, 2023
Thank you for sharing your experience with us, Cbaugh5239. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 320909.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Dispenser not working in 1 year
on June 23, 2023
Posted by: Ryan270
[This review was collected as part of a promotion.] Not impressed by this refrigerator since dispenser stopped properly working in 1 year
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 27, 2023
Thank you for sharing your experience with us, Ryan270. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 349353.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Extremely disappointed w/Quality and Service
on August 2, 2023
Posted by: Skyland
from Atlanta, GA
I purchased this model and had it installed 1 month ago. After only 1 month, this fridge is leaking cold water on my new wood floors. Whirlpool service cannot get someone out to repair it for 6 days. I was told it is my responsibility to figure it out in the next 6 days. Now that I am reading the reviews, this seems to be a common problem. Regretting my decision, and now on my own to have it fixed to prevent further damage to my floors.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 3, 2023
Thank you for sharing your experience with us, Skyland. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 365973.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Quit working after 2 months, repairs impossible
on August 14, 2023
Posted by: KevinJJ
from Minneapolis, MN
Bought this fridge for our remodeled kitchen. Worked for 2 months, then slowly it all stopped working. We have had a non working refrigerator for 6 weeks now. That's unacceptable! Have had 3 techs out to diagnose it. The last one said this is a really bad repair to do on a new fridge. Parts are order, including a new compressor. Have contacted KitchenAid Customer Service 3 times asking for a replacement. They say the warranty is a repair, not replace warranty. We are tired of living without a refrigerator. And not happy with Kitchenaid!!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 15, 2023
Thank you for sharing your experience with us, KevinJJ. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 372722.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Overall not as goood as the 23 yr old Whorlpool it
on October 3, 2023
Posted by: ha766
from Green Cove Spr. FL
[This review was collected as part of a promotion.] Bought for size and to match KA Dishwasher. Bins don't slide well and we had to have a service call to correct problems with door hinges Ice dispenser is hard to operate.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good But Noisy Ice Maker and Cheap Drawers
on October 8, 2023
Posted by: CaseyMT
[This review was collected as part of a promotion.] I bought this primarily because the ice storage was in the door and freed up much of the top portion of the freezer for storage. Overall, it's decent, but here is a list of pros and cons:
PROS: Ice in freezer door, extra tall space for water dispenser allows for taller cups, door shelf design makes for easy removal and cleaning.
CONS: Leveling doors is a pain and user manual does not clearly explain instructions, ice maker is loud, plastic drawers and shelves seem flimsy and cheaply made
PROS: Ice in freezer door, extra tall space for water dispenser allows for taller cups, door shelf design makes for easy removal and cleaning.
CONS: Leveling doors is a pain and user manual does not clearly explain instructions, ice maker is loud, plastic drawers and shelves seem flimsy and cheaply made
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
First Name Basis with the Appliance Repair Company
on October 23, 2023
Posted by: larryAZ
This refrigerator has been such a disappointment. I am on a first name basis with the appliance repair company. Poorly designed & built. In four years the freezer door has had be replaced three times under the extended warranty luckily & now on third door the refrigerator section is not cooling to the setpoint of 37F & the extended warranty has ended. On first door the wires between the refrigerator & the freezer door broke due to the poor design. The second door had issues with the ice maker water fill line.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 24, 2023
Thank you for sharing your experience with us, larryAZ. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 416373.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com