Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
5
Great Side By Side
on February 24, 2022
Posted by: Bacobits
from North Carolina
[This review was collected as part of a promotion.] Purchased Side By Sid instead of those foolish French Door models we have had to fight with for 10 yrs
Freezer on bottom is terrible.
Freezer on bottom is terrible.
You site is terrible could not register models #'s did not match.
1 Year warranty is terrible no confidence in your product? Had to purchase extended warranty.
1 Year warranty is terrible no confidence in your product? Had to purchase extended warranty.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not so pleased
on July 20, 2022
Posted by: Dr58
from Stevens Point WI
[This review was collected as part of a promotion.] Noticed small dent a few days after install. Insulation or glue by corners. The drawers are noisy to open and do not roll open smoothly.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Quality disappointing.
on December 7, 2022
Posted by: Joi1
from Colorado Springs, CO
[This review was collected as part of a promotion.] I purchased this refrigerator to replace an older fridge of the same model. It looks very The refrigerator looks very nice. The water dispenser failed within 3 days of installation. After having service come out twice, the issue persisted. The front of one of the drawer pulled off after 4 weeks and there is a loud clicking when the freezer door is opened. The quality compared to my 17 year refrigerator has clearly gone downhill! It is being replaced.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
continuous problem with the water/ice dispenser
on December 13, 2022
Posted by: GGK Leland
from Leland NC
Selected this model for our new home. Within the first year we had so many issues and service calls for the dispenser they replaced the refrigerator. The second refrigerator was delivered 12/2/21 and in two weeks the dispenser stopped working. I waited a couple of weeks for parts to arrive and to be installed. Here it is one year later, and the same thing happened. No more ice or water!!! KitchenAid refuses to extend the warranty. Very unhappy with this product and would not buy from them again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Care, Social Care, December 16, 2022
Thank you for sharing your insights with us, GGK Leland. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Getting a replacement on day two?
on December 26, 2022
Posted by: Heartbroken
from Maryland
[This review was collected as part of a promotion.] I was so excited and feeling blessed to have this kitchen aid. Then on day two it needs a replacement!. I'm so disappointed!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 30, 2022
Thank you for sharing your experience with us, Heartbroken. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Water dispenser quit working on day 8
on January 18, 2023
Posted by: DeeRo
from Outside DC
[This review was collected as part of a promotion.] Hey all, I’d love to leave a great review for this refrigerator. 8 days after it was installed the water dispenser stopped working. Eventually the ice maker also stopped working. Because of the holidays, it took a few weeks for someone to come out and look at it. Parts are now on order and it will be a few more weeks before they can come back. When you pay full price for a relatively expensive refrigerator and it becomes a ‘refurbished’ refrigerator within 10 days - it’s really disappointing. If I could return it to the store for a fully functional brand new applicance I would.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 24, 2023
Thank you for sharing your experience with us, DeeRo. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Quality not as I used to be
on February 4, 2023
Posted by: Nathalieht
from Boca raton fl
[This review was collected as part of a promotion.] I am a Kitchen Aid fan very disappointed in thr brand . I initially had thr same model that had plenty of cooling issue , leaking, shelves frail and cracking . Color inside fading.... since it was under the manufacturer warranty they made me pay to have it replaced . The new one has no issues as of now but thr quality of the drawers is so cheap . The grey on the drawers is already fading . Hasn't been a year yet .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 8, 2023
Thank you for sharing your experience with us, Nathalieht. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Need more shelves
on March 1, 2023
Posted by: Bud and Muss
from Wisconsin
[This review was collected as part of a promotion.] We were only given 3 shelves on each side. And a useless wine rack that we don't use.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 13, 2023
Thank you for sharing your experience with us, Bud and Muss. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 270484.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com