Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
5
My fridg
on January 24, 2022
Posted by: MoonbeamBears
from Nampa, Idaho
[This review was collected as part of a promotion.] I bought my refrigerator back on June, 16th 2021 and we finally received it this past week on Monday, the 18th. I had this same refrigerator in my old house that I purchased when we moved into that house and we loved it! The woman that bought our house purchased this refrigerator with the house. I looked around for another refrigerator I only found one that I felt compared to this one but had to purchase it in the town of that location as I could not get it in the town I was moving to. I located this refrigerator through a store in the town and state I was moving to, but was told it could be a couple of months before I would get it. In my mind I felt it was worth the wait plus this store gave me a loaner refrigerator while I waited for my Kitchenaid to come in. Who would have known it would take 7 months to get but it is here now and I have to say it was worth the wait we absolutely love this refrigerator!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice interior design!
on January 26, 2022
Posted by: dee90
[This review was collected as part of a promotion.] I have had this refrigerator for about 3 weeks and so far I am very happy with it. This is the first time of having a counter depth and I love it. It's nice not having the fridge stick out so far past the cabinets! They did a fantastic job of designing the interior on both the fridge and freezer side. There is more than enough room for on both sides. I like having the meat drawer along with the fruit/veggie bins. My other favorite is the butter caddy at the top. I do a lot of baking and therefore need a good spot for the butter. Many refrigerator companies have removed that feature. So far the fingerprint resist is holding up. I was very hesitant about how well this would work as on my last Kitchenaid fridge, I was cleaning fingerprints all the time. Thank you for having this option and I hope someday they will have it on the stove.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
This unit works very well.
on February 25, 2023
Posted by: Phil0113
from Goouchland County VA.
[This review was collected as part of a promotion.] This is the 3rd Kitchen Aid refrigerator in our new home in just 2 years.
This unit works well. The other two were nothing but trouble.
This unit works well. The other two were nothing but trouble.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
1 month old
on March 27, 2023
Posted by: Walter73
[This review was collected as part of a promotion.] Everything was working great but now the water dispenser is not working very frustrating waited a while for refrigerator to come in and now 1month in and I already have an issue had my old frig for 18 years with no problems just my luck
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 28, 2023
Thank you for sharing your experience with us, Walter73. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 290261.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Heating element exploded in my freezer
on April 1, 2023
Posted by: mcihaelgam
from Los Angeles
[This review was collected as part of a promotion.] Heating element exploded in my freezer after 1 week. Water dispenser hasn't worked.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, April 4, 2023
Thank you for sharing your experience with us, MichaelGa. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 293655.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Outstanding refrigerator!
on April 9, 2023
Posted by: Chiguy1361
from Algonquin, IL
[This review was collected as part of a promotion.] I purchased this for my new home to match our appliance package from the builder. We love it. Due to it being counter depth it might be a bit small for a larger family, but it’s great for a couple, or small family. Plenty of room.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
More trouble than it's worth!
on April 21, 2023
Posted by: gaelzie
from Indianapolis
[This review was collected as part of a promotion.] I purchased this KitchenAid at the recommendation of my appliance guy who said, "Don't buy anything except Whirlpool, KitchenAid or MayTag". I'm starting to question is recommendation.
I am now on my THIRD replacement.
The first one delivered was leaking out of the bottom left door starting from the moment it was plugged in. They sent me a replacement fridge.
The second fridge worked for a little less than a month and then the water and ice delivery stopped working. It turned out the bladder inside the fridge was freezing due to poor seals. They repair guys were out SIX times to do various things to get the bladder to stop freezing. Each time they came out, it worked for a day or two, and then froze again. The last time they came out, whatever they did successfully got the bladder to stop freezing, but then everything in the bottom half of the fridge started freezing. ALL my fruits, veggies and anything I had in the bottom shelves of the door froze solid.
KtichenAid finally replace that fridge with #3, which is in my house now.
Fridge #3 arrived on 3/24/2023. On 4/20/2023, the water and ice stopped working!!! So, less than a month after delivering the new fridge, the exact same issue I had with the last one has started.
I am now on my THIRD replacement.
The first one delivered was leaking out of the bottom left door starting from the moment it was plugged in. They sent me a replacement fridge.
The second fridge worked for a little less than a month and then the water and ice delivery stopped working. It turned out the bladder inside the fridge was freezing due to poor seals. They repair guys were out SIX times to do various things to get the bladder to stop freezing. Each time they came out, it worked for a day or two, and then froze again. The last time they came out, whatever they did successfully got the bladder to stop freezing, but then everything in the bottom half of the fridge started freezing. ALL my fruits, veggies and anything I had in the bottom shelves of the door froze solid.
KtichenAid finally replace that fridge with #3, which is in my house now.
Fridge #3 arrived on 3/24/2023. On 4/20/2023, the water and ice stopped working!!! So, less than a month after delivering the new fridge, the exact same issue I had with the last one has started.
If you are reading this review, I HIGHLY recommend NOT purchasing this product. It has issues they have not fixed in manufacturing. Go buy a Samsung of LG!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, April 24, 2023
Thank you for sharing your experience with us, gaelzie. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 308111.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
New and Freezer isn’t even freezing after five day
on May 28, 2023
Posted by: Charlie!!!!!64
from Nebraska
We just had this frig installed 5/24/2023 and it still isn’t even down to 33F on the freezer. Won’t make ice either. I think this frig is a lemon!! We ant our money back
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 1, 2023
Thank you for sharing your experience with us, Chay. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 333681.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com