Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
3
The ice maker hasn’t worked since day one.
on December 7, 2020
Posted by: Wupham
from Jupiter
[This review was collected as part of a promotion.] The ice machine is constantly frosted over. We haven’t been able to use it!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Seems like a nice unit - so far!!
on December 16, 2020
Posted by: RichardP
from Ohio
[This review was collected as part of a promotion.] This is a Whirlpool buy back for a 5 year old unit that had many problems. It was similar in size to this unit. The outer shell surface of the new unit is far superior to the stainless steel on the old unit, which was impossible to clean and keep clean. Big problem with Whirlpool Mfg products is the terrible experience in having to deal with their customer service - very long wait times - getting cut off and having to start wait all over - terrible music, so you can't put phone on speaker while you wait. However, once I was finally connected I was able to get resolution, after being turned down by a number of people along the way. on the problem that was not being solved by numerous visits and major part replacements by their designated repair company. Proof that you finally have to get to someone who has the AUTHORITY to make a decision. Thank goodness the problems started while the unit was still covered under the initial 5 year warranty. Consumers Report gives most of Whirlpool products a less than stellar rating because of customer relations services - makes you think that it is geared to have you just give up and go away!!.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Major repair issue
on January 18, 2021
Posted by: Retired citizen
. Six year old Refrigerator been out of commission 2 months
Called service. They have not been able to repair. Informed labor cost maybe considerable since parts are only covered.
Local service called factory master tech who states he has not seen the problem. Dilemma will I have to buy a new refrigerator. Had KA in previous ustom home. Had built in model. It also had a issue that took months to track down. May have made mistake to buy second KA side by side.
Issue still being being followed up by local authorized rep.
Help.
r skS
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love it but water leaks
on February 4, 2021
Posted by: LA RC
from Los Angeles
Had this for just over 2 years and now the water drips from the in door water dispenser after shut off. Pool in tray under. Disappointed with that other wise love it.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks
on May 17, 2021
Posted by: Cassidysundance
from Texas
[This review was collected as part of a promotion.] Solid quiet, looks good easy install,
Quality finishes
Quality finishes
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great product
on May 24, 2021
Posted by: Villa Charmante
from Oklahoma
[This review was collected as part of a promotion.] We bought one and liked it so well we had to buy another for our kitchen expansion.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice looking fridge
on March 17, 2022
Posted by: Gizmo80
[This review was collected as part of a promotion.] I bought this fridge 3 weeks ago and am very happy with it. So far everything is working great. The freezer and fridge keep everything very cold. The fridge is very stylish and love that it is counter-depth to save on space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So far so good
on March 25, 2022
Posted by: Shortyshort
from Illinois
[This review was collected as part of a promotion.] Received this newer model after the disastrous earlier model number of this refrigerator. The older model had soooo many problems. Water leaks, bad ice maker, electrical failures. The electrical wire at the bottom of the freezer door was too short and broke. Luckily, we had purchased an extended warranty. Have had this newer model since November 2021. So far it has been perfect. Keeping our fingers crossed for continued good service.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com