Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
5
What an upgrade!
on October 14, 2024
Posted by: Robmae
[This review was collected as part of a promotion.] My prior refrigerator was also a Kitchen Aid - and I got nearly 20 years of great service. Now I almost with it was ready to be replaced earlier, because this new model is so amazing. It seems so much brighter inside and thoughtfully designed - everything has a plac! To be sure though, the real review will come after years of use. I'm looking for high performance AND longevity!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Cheap drawers
on October 29, 2024
Posted by: ddavis3bc
from CT
Not too pleased with this frig. Frig drawers don't slide easily at all, cheaply made for such an expensive unit. Also, can't purchase this frig without the water and ice machine.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2024
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 615396.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Many cheaply made, flimsy parts
on November 4, 2024
Posted by: itsme2
from USA
[This review was collected as part of a promotion.] have had a Kitchenaid refrigerator in every home I have lived in for the past 20 years. This will be the 4th KA fridge. For my new fridge,can't believe how cheap all the inside drawers are; the plastic is super thin and I predict will break quickly, mainly because the lower crisper drawers do not latch into place. There is a little tab on the underside of the crisper shelf that should drop into a sliding channel to prevent the drawer from falling out when you slide it forward. It is machined/molded incorrectly and is off by 1/8". I believe another reviewer pointed this out in the reviews. The crisper glass shelf ( and molded plastic underneath) cannot be pushed back far enough to allow this tab to drop into the sliding channel. The snack drawer shelf is made correctly and does not fall out when opened.
Also, the drawers cannot be moved to any position in the refrigerator the way you were able to do in all older KA refrigerators. We like to have the snack drawer up higher in the fridge and create a little narrow-height shelf for the egg carton and other things we don't like to stack.
I've read the reviews about icemaker/freezers that will likely fail and I did buy an extended warranty so we will have to wait and see on that issue.
Also, the drawers cannot be moved to any position in the refrigerator the way you were able to do in all older KA refrigerators. We like to have the snack drawer up higher in the fridge and create a little narrow-height shelf for the egg carton and other things we don't like to stack.
I've read the reviews about icemaker/freezers that will likely fail and I did buy an extended warranty so we will have to wait and see on that issue.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Enjoying the features!
on November 26, 2024
Posted by: sir james
from Knoxville, TN
[This review was collected as part of a promotion.] I am enjoying the new side by side refrigerator. The freezer is much more accessible than the bottom freezer I had before. I also enjoy the extra capacity in the ice maker. The unit is attractive and functions very well.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Just another refrigerator
on November 27, 2024
Posted by: It’s warm inside
from SC
[This review was collected as part of a promotion.] Just another refrigerator . The one we had compressor failed. This new one is a replacement under the paid replacement warranty. I just pray that it stays running.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nice looking, but very poorly made
on November 27, 2024
Posted by: MAS350
from NJ
We bought this refrigerator about a month ago and are very disappointed. We have been loyal KitchenAid customers for years and have always felt like their quality was a step above most other manufacturers. Poor is the only way I can describe the quality of this refrigerator. The features are nice and it certainly looks good, but the interior design and materials are sub-standard. The shelves are flimsy and the drawers fit poorly and one of them falls out every time it is opened. This is due to a manufacturing defect in the shelf supports that are built into the molded plastic interior. The drawers simply don't fit as they should and the issue cannot be fixed. I should note that we had the refrigerator replaced 3 times and all of them had the same issue so this is not an isolated problem. Stay away from this model at all costs. True garbage.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 2, 2024
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 631611.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Unattractive style and stainless steel - Ice drops
on December 4, 2024
Posted by: PG9000
from Cincinnati OH
[This review was collected as part of a promotion.] I had few choices as the refrigerator needed to fit in an exact space replacing GE profile. The old GE profile for the same exterior had much more cf of storage. The GE profile also had a much nicer exterior design. I was told the GE quality is now poor. The stainless steel of the Kitchen Aid is dull and dark. The unit has a very clunky square edge appearance. The dispenser is too low, the ice holder is too small. Cubes of ice will randomly fall out and onto the floor. The only nice things is the interior LED lighting. Generally, not a product that I would recommend if you don't have size constraints. Looking at this fridge makes me want to remodel the kitchen so I can replace with a different brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 5, 2024
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 635460.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
ARE YOU KIDDING REALLY
on March 9, 2020
Posted by: huntergal1
from Davisburg, Michigan
[This review was collected as part of a promotion.] I bought this refrigerator September 2019 and as of March 9th, 2020 we are on our 4th refrigerator due to damaged of each one of them. We did take delivery with the 4th refrigerator, however, it was also damaged. A new door and bottom kick plate was damaged and needs to be replaced. We purchased 6 Kitchen Aid appliances for our new home due to the reputation Kitchen Aid has. However, we are very disappointed in the quality of the shipping. As for the the quality of each appliance not sure we haven’t had the opportunity to use them as of yet. Again so very disappointed .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Cartwca, Social Care , March 10, 2020
Hello Huintergal1, we are so sorry for the frustration! At this time, we do not have the provisions to assist in inventory, stock, or delivery in customer service. You will need to consult your dealer. Most dealers will order from a storage warehouse or buying group. They do not always purchase directly from the factory.
Written by a customer while visiting kitchenaid.com