Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
5
Excellent, so far
on August 3, 2022
Posted by: hank235
from Hilliard, OH
[This review was collected as part of a promotion.] The new fridge was purchased to replace an older, noisier, hard-to-use fridge of the same size. At the time of this review, the new fridge has been up and running for 8 days, and it's good, so far. The new fridge is very quiet and despite being the same cubic feet as the old, seems to hold more. Might be because the drawers, shelves, and bins are more adjustable and can be arranged for more efficient accommodations. As stated previously, the new fridge has only been on for 8 days and it's too early to provide comments from a lengthier experience.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Luxury and convenience
on June 8, 2023
Posted by: Kmmh
from Queen Creek
[This review was collected as part of a promotion.] Worth the price. We were going to buy a less expensive model but decided to go for it. Good decision. Beautiful interior. Lots of upgrades.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do not buy
on May 9, 2024
Posted by: Very mad!
I bought the refrigerator about 9 months ago. This is the worse refrigerator that I have ever owned. I can only say 1 things nice about it and its the look of it. The refrigerator do not get cold unless you don’t open it at all. At the bottom of the refrigerator ice accumulate on the drawer. The milk go bad in 2 days. For the amount of money this refrigerator cost, it should have been a better quality. I DO NOT SUGGEST ANYONE TO BUY THIS REFRIGERATOR not worth the money!!!!!!!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 533644.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Failure after only 4 years - do NOT recommend!
on May 21, 2024
Posted by: alnikki01
I purchased this KitchenAid refrigerator in November 2019, and I am deeply disappointed by the unreliability of this appliance. Within a shockingly short timeframe of just over four years, this supposedly high-quality fridge has transformed into a nightmare of food spoilage and inconvenience.
The primary issue plaguing this KitchenAid refrigerator is its malfunctioning cooling system, which inexplicably freezes over, rendering the appliance incapable of maintaining a safe temperature for food storage. Despite our diligent efforts to rectify the situation by cleaning the exterior of any dust buildup and defrosting the unit, the problem persists with alarming regularity. Each attempt at a solution is met with temporary relief, only for the issue to resurface like a persistent and unwelcome guest.
Regrettably, our experience is not unique. Upon further inspection, countless users, like myself, have fallen victim to the same flaw, enduring the financial burden of replacing parts and the inconvenience of constant repairs, all in vain pursuit of a functioning refrigerator.
The fact that this widespread issue persists despite the expenditure of significant time and resources by affected consumers speaks volumes about the fundamental design flaws inherent in this KitchenAid refrigerator model. It is a testament to the manufacturer's disregard for quality assurance and customer satisfaction.
In hindsight, I deeply regret ever investing in this KitchenAid refrigerator and wholeheartedly caution others against making the same mistake. Save yourself the trouble, expense, and frustration by steering clear of this woefully inadequate appliance. Your peace of mind and your groceries deserve better than what this KitchenAid refrigerator has to offer.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 23, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 539899.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Fridge
on December 27, 2019
Posted by: Jagjag
from Las Vegas
[This review was collected as part of a promotion.] The ice maker started to leak melt ice and water is dripping out the front door tray below the spout
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Known defect. Overpriced.
on January 21, 2020
Posted by: sandoc
from Carlsbad
[This review was collected as part of a promotion.] Fridge starting icing over within a month. Repair technician identified a corroded thermistor, says he’s had to replace dozens of them.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , January 21, 2020
Hello sandoc, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The Cadillac of fridge’s!!
on April 4, 2021
Posted by: Gojohnny
from Avon,Minnesota
[This review was collected as part of a promotion.] I ordered this kitchenAid back in June of 2020, I got it about 6 weeks ago!! Waited almost 8 months to get it!! Mean while my old Amana went out two weeks before getting this one!! I really enjoy this fridge, lots of room and the ice maker works great!! So far very happy with my purchase!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
great Features!
on August 11, 2021
Posted by: CindyABC
from Idaho
[This review was collected as part of a promotion.] Love the space for all our fruits and veggies! ! !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com