Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. Freestanding Electric Range with Self-Cleaning and Frozen Bake - Stainless steel
Average customer rating
4.4
(4,949 Reviews)
Rating breakdown 4,949 reviews
5 Stars
3,068
4 Stars
1,240
3 Stars
434
2 Stars
102
1 Star
105
89%of customers recommend this product.
(
4,081 out of
4,564)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. Freestanding Electric Range with Self-Cleaning and Frozen Bake - Stainless steel
Customer Rating
2
on November 15, 2023
Posted by: Mkb5
[This review was collected as part of a promotion.] The oven makes a squeaking noise when baking. Also underneath the panel where the dials are has sharp metal that is almost like a knife and it cut my finger when I tried to clean. So I would have to say it’s pretty junky.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2023
Thank you for sharing your insights with us, Mkb5. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 429893.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Cheap !
on November 29, 2023
Posted by: Marie
from Florida
[This review was collected as part of a promotion.] I always try to buy Whirlpool products when we built our new home in 2010 we chose whirlpool over GE for our appliances and they have been great ! My new stove works great, however I am disappointed at how cheap it is, it came with no instructions, the bottom drawer unbelievably cheap.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
So nice!
on December 27, 2023
Posted by: Haddison16
[This review was collected as part of a promotion.] This is the first time in my life that I’ve had a brand new range and I am elated! I love the sleek look, the smooth top, and the extra burner is so handy! This is the first time I’ve been able to cook an entire meal all at once. The alert to the cooktop being hot is so nice to have also. Very happy with my Whirlpool range!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Lower than expected quality
on June 13, 2024
Posted by: ken97
from Sparta Ga
[This review was collected as part of a promotion.] My wife loves the look of the range and is excited about the fast heating eyes.
Very disappointed in the glass top's ability to be cleaned. Build up after just two uses that does not want to come off.
Insulation of oven is poor and heats the outside metal of the oven too much.
Whirlpool is supposed to be the top line of your products and was promoted as a higher end product. This seems to be a unit where cost has driven out the quality and performs more like a low-end unit.
I am disappointed overall.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 13, 2024
Hello,
We value your time and would like to look into the concerns with your Gas Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 550607.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Gas Range. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/cooking and select your Range style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 550607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
terrible oven
on November 14, 2024
Posted by: Disapointed
[This review was collected as part of a promotion.] do not use often but bought a few months ago and oven does not hold temperature.
Pre heats to correct temp once there oven looses heat
Pre heats to correct temp once there oven looses heat
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Range model/serial number, and reference Case # 624257.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Glass is horrible
on March 24, 2020
Posted by: Sw2010
from Old forge
I hate this stove. Unfortunately I bought a house with an electric stove and this is the "new thing". I literally hate it I'm on my second one because the glass scratched just cooking and now it's chipped (and that's being overly protective).
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, March 24, 2020
Hey Sw2010! At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly at 1-800-253-1301, or via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Buyer Beware - When a great product goes horribly wrong
on March 14, 2017
Posted by: Anonymous
from Indiana
Love the stove. Hate the glass top, it's terrible to keep clean - shows every fingerprint and dust particle. Oven door glass CAN and IS spontaneously exploding/shattering. I had just begun to prepare dinner and had preheated my oven to 375 degrees. It had just beeped alerting that preheat was complete. I opened the door, placed a cookie sheet with meat inside and closed the door. No more than 1 minute later, a loud explosion noise came from the kitchen. I ran to the kitchen to see what had happened - the inside glass panel of my oven had shattered all over the inside of the oven. When I opened the door, glass broke off and fell out all around the stove. I immediately turned off the oven and left the door cracked for cooling.I have read the online reports that indicate user error but I am 110% positive that is NOT my case I am the ONLY one who cooks. I am very careful with all my property. My husband and our boys work at an automotive glass factory. I am WELL aware of the microscopic defects that do pass inspection. Like I said, this is a great product but does need improvement. If purchasing, inspect the glass very carefully before accepting the product. One small flaw can turn to disaster quickly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Quality Concern
on March 17, 2019
Posted by: Anonymous44544
from Woodstock, AL
Gender:Female
I just had this delivered and as I was pulling the packing stickers off, I noticed the oven door gasket is not attached fully. It appears the front panel was not lined up correctly and it has skewed the front, causing the gasket clips to pop out. The stainless steel front panel was also coming off. I was able to press it back but I’m not sure how long it will hold up...
Theres also a “popping” noise when I open and close the door. It feels like the hinge on one side slips as it pops.
I like the look and the price of this stove. But I haven’t had a chance to use it yet.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com