Customer reviews from SanDisk
SanDisk - Extreme Pro 1TB External USB 3.1 Gen 2 Portable SSD - Black/Red
Average customer rating
3.2
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
3
Customer Reviews for SanDisk - Extreme Pro 1TB External USB 3.1 Gen 2 Portable SSD - Black/Red
Customer Rating
1
Showing faulty storage info
on June 9, 2022
Posted by: Johannes
Even though it's only half occupied, it shows full and not capable of writing more data. Extremely frustrating and created a lot of problem with formatting and moving data which is not what I expect from buying an expensive piece of hardware.
Response from SanDiskBy SM OLS Team, June 23, 2022
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
3
All is good, except ....
on September 21, 2022
Posted by: Danman
Just purchased the 2TB Extreme Pro Portable SSD and was happy with the ease of plug and play on my computer with Windows 11. After 1 day of use copying, deleting, reading & writing to and from the drive - with no problems - I attempted - unsuccessfully - to perform an optimize using the MS Windows utility. The utility has worked fine for years on various other WD external storage devices. I was unable to find any comments or suggestions relating to this problem on the Sandisk.com/support site. Still researching. Hope to find an explanation and solution.
Response from SanDiskBy SM OLS Team, September 29, 2022
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk