Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Stainless Steel Sprint - Gold
Average customer rating
4.3
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
50
4 Stars
10
3 Stars
4
2 Stars
3
1 Star
6
83%of customers recommend this product.
(
54 out of
65)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Stainless Steel Sprint - Gold
Customer Rating
1
Way too buggy and was pointless to get LTE model
on January 21, 2020
Posted by: Savroy
from San Francisco, CA
Expertise:Intermediate
I purchased this mainly for the sleep tracking, but I was hoping to use it for a lot more. Unfortunately, it has far too many bugs and has proven to be completely unreliable.
For instance, it will miss entire nights sleep, will count time on the charger as being asleep, and oddly enough, it will correctly detect that I'm awake in the sleep tracking (for some reason, "awake" is one category of sleep that it uses), but will still count that as time "asleep", so even when it correctly (believably?) detects my sleep it still gives an inflated amount.
Also, its heart tracking is horrendous! It often has me at 30-50 extra bpm when I use the tracking. The only way I've found to get it to correct itself is to change it back to manual, then do a handful of manual readings. Each reading will be roughly 10-15 bpm less until it gets down to the (hopefully) accurate value.
My biggest complaint though is that I paid for the LTE version so that I could use it independently of my cell phone. This only works as intended if it's in frequent range of my cell and my cell is turned on. If my phone shuts down or restarts for any reason (low power, etc), the watch software stops it from being usable for ANYTHING other than the watch face itself. You can't even adjust the watch brightness or mute it without having to go to your phone, charge it, power it back on, and unlock your phone. So don't even think about hoping to use this in AN EMERGENCY...
There have been a lot of other issues, but those are ones that make it amount to little more than an expensive fashion piece. I wish I'd gotten a different brand. Can't mention any other brands in reviews per their guidelines, but sounds like (don't) 'get this'.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, Samsung, April 1, 2020
Hello savroy, we appreciate you taking the time filling out this review and thank you so much for the specific feedback. ^Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
Hard to Sync!!!!!!
on December 31, 2019
Posted by: MM2M
from Grenada, Mississippi
Expertise:Beginner
I bought the Gold 44m. On 12-26-19. And could not get it to sync to my Note 9. So I am returning it back to the store for another one. If this does not work Samsung you all need to try it again. It should not be this hard to sync a Samsung device to another Samsung device.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, Samsung, April 1, 2020
MM2M, we hope this issue was solved with an exchange. Please don't hesitate to give us a call at 1-800-SAMSUNG if you need anything in the future. ^Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Limited
on November 27, 2019
Posted by: Luvoomom
from San Antonio
Expertise:Intermediate
I bought this 2 weeks ago with the understanding that it is a standalone device. Unfortunately, even if you purchase the LTE version you will still be tethered to your phone by the short range leash of bluetooth if you're on certain carrier networks. I've learned this the hard way. No one tells you this till you find out your watch keeps going out of range and becomes useless as a standalone device, as advertised. My carrier is Sprint and they only fessed up after I spoke with Samsung.
Doesn't always track steps if your arms are not in a certain position and motion. Disconnects from WIFI and network thorough out the day.
Doesn't always track steps if your arms are not in a certain position and motion. Disconnects from WIFI and network thorough out the day.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
This watch absolutely sucks.
on June 20, 2020
Posted by: Burrbag
from 98902
i got the watch to use on my workouts and record my runs more accurately but the battery dies with little to no use. i charged the device to 100% and 4 hours later its completely dead, the power save mode doesn't help much either.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
replace 1st gen.
on December 15, 2019
Posted by: brick2727
from Chicago
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this to replace my 1st generation Samsung watch. It has passed all my expectations..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
New Watch, Old Tech
on November 27, 2019
Posted by: BKING
from Thousand Oaks,CA
Watch advertised as an "ACTIVE" watch, yet doesn't support Google Play Music for bringing music with you on a run or to the gym (yes i bought LTE)...might finally go to APPLE :(
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Lacks of Google Applications
on February 11, 2020
Posted by: AngelJax
from Jacksonville
Expertise:Expert
I bought this Samsung Galaxy LTE Smart Watch but it lacks of Hardware Performance, and Lacks of Third Party Apps from Google, Nest Camera Snapshots stopped Working, It also Burn my wrist probably to LTE radiation
Features
3
Performance
2
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Wont connect with apple
on August 11, 2021
Posted by: Staples15
if it would connect to my iphone id give it a 4 or5 star review
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 12, 2021
Hello Staples15, thanks for reaching out! I understand where you're coming from. This watch is compatible with iOS 9.0 and later, and smartphones iPhone 5 and newer. Here is link (http://www.samsung.com/us/support/troubleshooting/TSG01003238/#turn-on-bluetooth) to an article that will help you troubleshoot a watch not connecting to your phone. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143598026
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143598026
^Elizabeth
Written by a customer while visiting Samsung US