Customer reviews from sonos.com
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
1
I will never buy a Sonos product again.
on February 23, 2023
Posted by: Liquid Man
from Altoona, PA
Verified Purchase:No
The most frustrating experience I've ever experienced. The techs just plain rude!
Cons: Difficult Setup, Terrible customer service. 3 people couldn't me.
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Way better than just a Bluetooth Speaker!
on September 10, 2019
Posted by: Will
from Gloucester, VA
Verified Purchase:No
[This review was collected as part of a promotion.] I love that I can take it anywhere around my house, outside, keep the music with me or have it stream my TV for sports! Also, a very durable speaker!
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Sometimes Audio Glitches when grouped
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Great audio, application has limitations and frustrations
on February 16, 2020
Posted by: Dirk
from Arizona in Winter - Northeast in Summer
Verified Purchase:No
Did not buy into SONOS because of the limited 802.11 limitations years ago. Interested in a updated wireless speaker recently and compared the SONOS to Bose again and this time finalized on the SONOS MOVE because of the bass and adaptive sound utilizing the microphone that set it apart from BOSE. (and 802.11 expanded) Easy install and use until a little over a month of use, the speaker can not be found... in app. Went through several options but the MOVE speaker could not be found on the home WiFi?? Reset the Bluetooth, WiFi no changes to the home access point so started the setup again with the application just informs me that "something went wrong connecting - try again or cancel" ??? Uninstalled the app from the iOS device and reinstalled and now the connection is established and speaker is usable again? I understand the failures can happen but give the end-user some troubleshooting options within the app. NO options from the app unless the speaker(s) can be found when starting up the app. Assuming this problem was because the version of the app was applied on the iOS or the iOS being updated itself...
Pros: Superior Sound, Wireless
Cons: Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
Great sound, but poor connectivity charger support
on November 2, 2020
Posted by: Doin
from Pleasanton, CA
Verified Purchase:No
I mostly connect to my MacBook Pro. I lose connectivity throughout the day and time to connect is far longer than I would like. It was a surprise that I can't use any USB-C charger to charge the Move. None of the 3 in my house worked, so I had to buy a new one.
Pros: Easy to Set Up, Superior Sound
Cons: Does not work with all USB-C chargers, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Don't buy this product!
on November 11, 2020
Posted by: John
from Syracuse
Verified Purchase:No
Move sound cuts out and then returns.
Pros: Wireless
Cons: Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
I would buy this product and definitely recommend to friends
on September 12, 2019
Posted by: Logie G
from Santa Barbara, CA
[This review was collected as part of a promotion.] So far I have only used this product in my house. I love the sound and the look. The fact that it is bluetooth capable is very appealing for me. Since it can be used as a portable speaker since it has bluetooth technology I feel that it is a little on the larger side. I would suggest a smaller version...which I am sure you guys already have in the works.
Pros: Different Music, Different Rooms, Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
Cons: A little large for a portable speaker.
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Love it!
on March 17, 2022
Posted by: Jeff
from Buffalo, NY
Verified Purchase:No
I just "expanded" my set up and I couldn't be happier! I've been enjoying the advantages of Sonose for over 5 years. I started out setting up surround sound for a new TV ... Playbar, Sub and a couple of 1's. Right out of the box I loved it - sounds fantastic, easy to set up and few if any issues technically / wifi wise. Until recently when our wifi router went, so I changed over to the "house model" from Spectrum and the signals kept dropping - so I got myself a Boost, which helped a bit with the interference issues from Spectrum - but then I went to Eero mesh - I have not had an issue since!! Glad it was a Spectrum hardware issue, not a Sonos issue! So in celebration of success and Spring - I added the Move to my system and absolutely love bringing my music with me everywhere - in the basement, kitchen, garage and out in the yard! I couldn't be happier!
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Sounds great. Set up a pain
on May 4, 2022
Posted by: Billy
from Garden Grove CA
Verified Purchase:No
Sounds great. Setting up app with wifi a big pain
Pros: Superior Sound, Wireless
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com