Customer reviews from sonos.com
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
5
It's packed with awesomeness and well worth it!
on December 1, 2023
Posted by: Gonzo
from Fresno ca
Verified Purchase:Yes
Great sound. Easy to use however I have Sonos in 3 rooms and the sound sometimes turns on in other rooms that we don't intend to. It's a little disruptive. The sound also switches from music to tv sound or plays both simultaneously through the same speaker and we have to correct.
Pros: Expandable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup, Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Great sound . . . but not worth it
on November 30, 2023
Posted by: TX Listener
from Houston, TX
Verified Purchase:No
The sound quality is fantastic, but the batter dies quickly and it turns on randomly and connects to my phone, etc. I'll be on FaceTime in one room and, all of a sudden, will start hearing the other person on speaker in the other room. I would not buy this again.
Pros: Superior Sound
Cons: Poor Charge Life
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Nice speaker. Irritating app.
from Venice Beach
Verified Purchase:Yes
The speaker itself is great. A bit heavy but nice sound. Not QUITE as portable as 'MOVE' implies because of this, but I still enjoy the sound. The SONOS App and service MUCH less so. The app routinely cannot 'find' the device, even though all equipment is within 24" of each other, they are on the same network. It leads to an endless amount of wasted time turning things on and off, resetting items, occasionally having to do a factory reboot, which then means reloading all your preferred apps/stations/etc. IRRITATING!!! Might just skip SONOS entirely in the future and just enjoy a decent bluetooth-only speaker. Grrrrr.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Do not know if it works, horrible support team.
on November 27, 2023
Posted by: Muscles
from Long Branch, New JErsey
Verified Purchase:No
I tried many times to connect this to my current system. I was having trouble downgrading from the S2 to my S1 system (which is a problem in and of itself). I went online with the chat. After spending over two hours with one representative who did not know how to fix it and simply had me try the same steps over and over again, she eventually told me that I need to try calling again later. That is not tech support, that is passing me off to someone else. I would love to review the actual product but sadly I do not know if it even works.
Cons: Bad support team, Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Mike
from Katy tx
Verified Purchase:Yes
Na
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound
Cons: Does not connect with other Alexa speakers
Written by a customer while visiting sonos.com
Posted by: Chip
from Dallas, TX
Verified Purchase:Yes
Addition to backyard porch with no audio wiring...Sound quality is great, perfect solution for lack of wiring. Enjoying the outdoor use!
Pros: Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
Would not connect when needed
on October 30, 2023
Posted by: Not Happy
from San Jose
I bought this for a Halloween party. It worked great for the first week but when I had the party, it would not connect with WiFi or Bluetooth. Of course, it worked the next morning. Ironically, I was disconnected from chat support also after they told me that traffic was too high on WiFi and there was some sort of error with Bluetooth.
Pros: Easy to Set Up, Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Did not work with my system so need to call support
on October 28, 2023
Posted by: BB
from San Jose
This product seems to be challenged with unreliable BT
Pros: Expandable
Cons: Difficult Setup, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com