Customer reviews from sonos.com
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Posted by: Carole
from Jupiter, FL
Verified Purchase:Yes
Love this Move speaker for my patio. Super easy to set up and it sounds great!
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
Battery Issues
on December 31, 2023
Posted by: Frustrated User
from Denver, CO
Verified Purchase:No
I typically listen to a portable speaker like this 1-2 times per week but this Move device is so unreliable - the battery drains between uses: if I haven't used it in 2 weeks after being FULLY charged the battery is often completely dead. I end up using this very rarely because it doesn't hold a charge. I have logged multiple cases with customer support and the best they offer is for me to recharge it, send diagnostics after and then again after a week and then I hear nothing back from them and have to contact them again and start the process all over. Unreliable device, meh sound quality, poor customer support.
Cons: Battery consistently dies, Difficult Setup, Difficult to Use, Poor Sound Quality, Unreliable, Unresponsive customer service
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I'm a Sonos fan, but look elsewhere for a Bluetooth speaker
on December 28, 2023
Posted by: Sonos D
from Denver, CO
Verified Purchase:No
Great sound and loud when you want it to be, but I find the 'wireless' and 'Bluetooth' functionality lacking. I use this speaker almost daily at home, charged and part of my whole-house Sonos network, and I love the voice control of this speaker. The biggest drawback is the reason why I bought this in the first place: I'm now traveling for a week away from home and my speaker is stuck in 'join' mode- and after spending time with Sonos support I've found I'm out of luck; the only fix is for me to join a secure network where I manage the routers to reset the speaker- just to use it for Bluetooth. Public WiFi and hotspots won't cut it. As I'm on the road, that's impossible and I'm unable to use the speaker. If I had known, I would have purchased a One for my home and another budget-but-reliable Bluetooth speaker for travel.
Pros: Different Music, Different Rooms, Expandable, Streams All My Music, and More
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Can not connect with my Spectrum WiFi router!
on December 26, 2023
Posted by: Don
from Ormond Beach, Florida
Verified Purchase:Yes
The sounds is amazing, with great bass and nice midrange. But a big problem is that I cannot connect it with my WiFi system, powered by a Spectrum router. Sonos tech expert told me that there is a know problem which prevents the pairing with this router. I tried another router and it works. But it is critical that Sonos fix this problem, as this router is widely used, and it works with everything else, including my other streaming devices. Please take this seriously! Otherwise, this is one magnificent speaker!
Pros: Different Music, Different Rooms, Expandable, Streams All My Music, and More, Superior Sound
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Redhead67
from Dallas TX
Verified Purchase:Yes
I enjoy the sound throughout my house. It took me 3 days to set up, wouldn't stay connected to my WiFi all though its fiber and the speed test are high. A friend came to help & it's now been connected for 3 days, but waiting to see if it disconnects.....I'm still on the fence!
Cons: Difficult Setup, Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Mthcs
from Orlando, FL
Verified Purchase:Yes
After some effort I was able to get it working from my phone. But, when I come back to use it again, the Sonos app does not find the Wave and so I am not able to play music.
Pros: Superior Sound, Wireless
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: JBito
from Southwest FL
Verified Purchase:Yes
Enjoy the sound both all around the house and out at the pool. Very difficult to connect. Set up was required five times. Bluetooth would not connect consistently. Tried several phones with all failing at least once. Patience required but reward is achieved when it finally works
Pros: Superior Sound, Wireless
Cons: Difficult Setup, Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: drbarks
from Scottsdale
Verified Purchase:Yes
I set it up as described in the app, and it didnt work, and I redid a lot of things to make certain that I had not made a mistake somewhere. That process took over 2 hours. The next day I called tech support and after over an hour they could not get it to work, so I returned the Sonos Move.
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com