Customer reviews from sonos.com
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
3
Too expensive and not great quality sound
on January 12, 2022
Posted by: Danny
from Miami, FL
Verified Purchase:No
It's a portable speaker which is heavy, not so great sound quality and not very loud with a mediocre battery life not as advertised. This unit is too expensive for what it's worth.
Pros: Easy to Set Up, Expandable
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Hard to keep synched
on January 9, 2022
Posted by: R
from Phila
Verified Purchase:No
This and the roam I bought are almost worthless because they lose synch constantly
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
C'mon SONOS, really?
on January 9, 2022
Posted by: Suzie
from Buffalo NY
Verified Purchase:No
As a loyal SONOS customer (8 SONOS pieces in my home) I had high hopes when I bought a Move, but am very disappointed. Maybe my unit is defective, but battery charge depletes rapidly during standby when not on its charging base. Tech support's guidance to resolve my concern was to press the OFF button after each use session (which I did after being advised) and/or place Move on its charging base after each use. Really? Why would I pay double the price of a One to walk the Move back to its charging base after every use? After the tech support call, I charged to 100% and kept track of usage. The battery charge depleted to 0% after just 65 hours off charging base, with only 4 hours of that time listening to talk radio at 50% volume. I'll try tech support again, but will likely return Move.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
Cons: Battery charge depletes rapidly, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Not impressed with the volume or bass of this speaker
on January 8, 2022
Posted by: Scott
from Houma, La
Verified Purchase:No
I use this speake for a golf cart and I can barely hear the speaker when traveling. The bass also fades out when you raise the volume of the speaker. Big fan of Sonos just not this speaker.
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Wireless
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Always always always...disconnects
on January 2, 2022
Posted by: O&IMan
from Portland OR
Verified Purchase:No
Disconnects disconnects disconnects daily, system can't move, all this post of installation of whole house WiFi and Boost. Very disappointed and frustrated
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Excellent in every way, except one
on October 15, 2021
Posted by: CRPerformance
from Somewhere in iowa
Verified Purchase:No
This system sounds great. I have 2 Moves paired in stereo and a separate One by itself. The sound exceeds my expectations. However the shipping promise was way off. It took over a month longer than originally promised. Zero communication from Sonos as this was happening until it actually shipped. And they used a slow shipping service when it did ship. This lack of customer service makes me concerned if I ever have a problem with a speaker. To me, customer service is the most important aspect. Without it, I will not continue to buy from a company. Strike one Sonos. And I only give 2 strikes before I'm done buying from a company. .
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Shopping promises
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Good single direction sound
on August 26, 2021
Posted by: Eiji
from Cincinnati
Verified Purchase:No
I love how this speaker sounds, rich bass, clear mids and crisp highs. However, although it was listed, I wish I would've known it was not 360° audio.
Pros: Easy to Set Up, Sleek, Superior Sound, Wireless
Cons: Single-direction sound
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Fab product
on February 26, 2021
Posted by: Nana b
from Accra Ghana
Verified Purchase:No
Good product, had been looking forward to when a wireless Bluetooth speaker would come from sonos .bravo
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com