Customer reviews from sonos.com
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
3
Buggy technology
on April 15, 2022
Posted by: BP
from Manhattan
Verified Purchase:No
I wanted Sonos to be an audio panacea for our home audio, but the fact of that matter is it isn't. Only a few days with the products and I've spent an unconscionable amount of time relinking the speakers to the "system". Turn off, turn on, unplug router, etc., etc. and still my device can not locate them. This is not the experience I had hoped for. I had thought a wifi system would trump a bluetooth one, but that's just not the case. Save your money and buy a wired system or a portable bluetooth option, instead.
Pros: Expandable, Wireless
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
SONOS still needs to improve WIFI Connection issues
on April 2, 2022
Posted by: H-TownLeo
from Houston, Texas
Verified Purchase:No
Love their products (3 Moves, 2 Fives and a Port). However, and after having most of these products for over a year now, the SONOS app and speakers need to be improved upon. Have been experiencing continuous issues with connecting to WIFI. Music services drop off or or out intermittently. Voice assistant unable to process commands due to Amp drop off or other speaker drop off off WIFI. I've done everything their tech support has suggested, including getting rid of range extender in favor of a mesh. In this case, a really expensive Orbi. None of my other streaming devices via WIFI encounter any issues like this, so I'm quite positive that it's not my WIFI.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Wireless
Cons: Unreliable, WIFI connection issues with App & music services
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
Can't really rate it until I set it up. Can't set it up.
on February 12, 2022
Posted by: John
from Cleveland, OH
Verified Purchase:No
Can't use it until set up. Now calling in Geek Squad to get it to work.
Pros: very hard to set up
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I would not buy this product again
on February 8, 2022
Posted by: James
from Long Beach ca
Verified Purchase:No
I returned the his item and bought a Bose portable home speaker instead
Pros: Wireless
Cons: Difficult Setup, Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Difficult
on January 17, 2022
Posted by: La
from Albuquerque, New Mexico
Verified Purchase:No
We have been using this as an auxillary speaker in the main living area in our home. It has been difficult to connect and use. This would be a good speaker to use outside or be a portable speaker but not for a home audio system.
Pros: Wireless
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
My Sonos Move died after 2 years
on January 16, 2022
Posted by: Ruthster
from Coral Gables Florida
Verified Purchase:No
No more Sonos for me, I was very happy with the Move but didn't last after 2 years, bought a replacement battery and didn't work either
Pros: Superior Sound, Wireless
Cons: Stopped charging even with new battery
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
I want to be able to connect Sonos to my TV
on January 12, 2022
Posted by: Looking for sound
from Colorado
Verified Purchase:No
I am still trying to find out about set up. When you say this works in multiple rooms, do I ned to move it as needed? I can't get my TV to connect.
Cons: Difficult Setup, I have questions.
Written by a customer while visiting sonos.com
Customer Rating
1
Disappointed with Move
on January 12, 2022
Posted by: Joe S.
from Westland MI
Verified Purchase:No
Upgraded to Move because Sonos 3 speakers stopped working. Move speakers are located in the same places that previous speakers were. cannot get sound from them on a consistent base for music, tv, radio, or streaming music. Very disappointed.
Cons: Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com