Customer reviews from sonos.com
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
1
Great sound when it works
on July 12, 2023
Posted by: Eric
from C
Verified Purchase:No
Unfortunately, the unit is seriously inferior. Spent several hours with customer service on phone.Promised to send new unit- never did. Always sends refurbished which they clearly label on packaging.
Pros: Sounds amazing but works for only a few months, Wireless
Cons: Difficult Setup, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Nice but wish charge lasted longer...
on July 8, 2023
Posted by: Kevin
from Dallas, Texas
Verified Purchase:No
Love the product and quality of sound. My only complaint is that the charge doesn't last long enough.
Pros: Easy to Set Up, Wireless
Cons: Doesn't stay charged long enough
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
Love Sonos but sooooo many issues with the app
on July 6, 2023
Posted by: Frustrated and disappointed
from Florida
Verified Purchase:No
We bought a sonos five a long time ago and loved it! But then they changed the app and now this perfectly good speaker that was very expensive sits on a shelf collecting dust. Now we have 2 sonos move and everyday we have to unplug our router and do a new set up to see them both in the app. The new app SUCKS!! Old and new should both play!
Pros: Superior Sound, Wireless
Cons: Difficult to Use, Unreliable
Written by a customer while visiting sonos.com
Customer Rating
3
Love the speaker but learning to hate the app
on July 6, 2023
Posted by: ChuckT
from Kewadin, MI
Verified Purchase:No
I've owned several Sonos products in the past & have had zero issues integrating with my home Wifi network. I bought the Move speaker a few weeks ago & have been plagued by random problems that according to Sonos support are being caused by an unstable wireless network which is absolutely not the case
Pros: Superior Sound
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
No purchase move stop working approximately 6hrs
on July 5, 2023
Posted by: Bob
from Jeffersonville IN
Verified Purchase:No
Purchase move when bad approximate 6hrs, 2nd Move was returned to me, technician on the phone over 1hr couldn't get connected stop working right before he sign off, Apply for refund, can't anybody to help to get refund
Pros: Wireless
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
I would not buy again.
on July 4, 2023
Posted by: Charlotte
from Charlotte, NC
Verified Purchase:No
I have used this in different rooms, streaming different types of audio, talk radio, audiobooks, and music. Accessing it through the Sonos app has been challenging. Many times when I've tried to connect it through multi-room audio, Bluetooth or adjust settings, it will indicate it is still in sleep mode when it is on and set to wireless. This requires me to set it back on the charger, and many times that will not resolve it. This makes it unreliable if I take this outside of my house without access to the charger. This defeats the purpose and something is categorically wrong and not working if it is on, and the app recognizes it as off. switching between Bluetooth also creates this problem. I would return it if I could.
Pros: Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Too expensive to be mono. Sound quality good but not great.
on July 1, 2023
Posted by: M@
from 08822
Verified Purchase:No
I work in audio engineering. A good product but not great. Way overpriced I was disappointed that it was mono and not stereo.
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
i gave it more chances than anyone has ever given me
on June 27, 2023
Posted by: ibk
from cleveland ohio
Verified Purchase:No
would never finish set up. constantly "move phone closer" (the phone was next to or on top of it) i did resets 7 times and tried and tried but it would never finish set up. basically useless. i wanted it to work
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com