Customer reviews from LEGO
LEGO - Stranger Things The Upside Down 75810
Average customer rating
4.4
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
88
4 Stars
10
3 Stars
3
2 Stars
5
1 Star
11
83%of customers recommend this product.
(
97 out of
117)
Customer Reviews for LEGO - Stranger Things The Upside Down 75810
Customer Rating
1
Most Disappointing Lego Set Ever
on January 28, 2022
Posted by: CaptainSecretPasta
Purchased this set over two years ago, but just got around to building it. Have built over 50 sets during the past 9 years with almost no problems. Building this set was extremely frustrating. I experienced many of the problems discussed in the other negative reviews posted to this site. It took three rebuilds to get the roof right. The first two times I attempted to attach the tree legs (Step 314), parts of the "down" side collapsed. Finally got to Step 315 and the entire "down" side fell apart.
Wish I had read the reviews before ordering this set. Even the reviewers who provided positive reviews had some issues. I understand that the set is now sold out and will soon be retired. The sooner the better.
Please don't tell me to call customer support. I threw the set in the garbage. First time that has ever happened. Still a big fan of Lego, but I will be more careful when buying these "unique" sets.
Is it too much to ask for an account credit?
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
1
Flimsy and breaks apart easily
on January 11, 2022
Posted by: Eric
I have tried to rebuild this lego set over 3 times after reading the reviews because it kept falling apart and double checked every step but it keeps falling apart this thing was poorly designed I don’t know what to do about it !?!?
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, January 13, 2022
We're sorry to hear you're having trouble with your set and are here to help! Please give us a shout at LEGO.build/Service-BV so we can take a look with you!
Written by a customer while visiting LEGO
Customer Rating
1
The upside down set
on September 7, 2019
Posted by: Kevin817
I am beyond mad right now.... took me three days to finish this set and when it was finally time to put the two houses together with the trees everything fell apart.... what the heck I’m furious and I’m going to have to start all over. AMAZING SET!!!! SO GOOD!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
1
worse build ever
on May 18, 2019
Posted by: docbagby
This is the woese set I have ever purchased. The directions are wrong and show things that are not there. When you try to assemble the final step the junk falls to pieces. I wish I could get my money back. I have assembled over 300 sets and never came across directions that showed things wrong and such flimsy togetherness. Very disappointed.
No, I would not recommend this to a friend.
Response from LEGOBy Emily, Customer Service, May 21, 2019
Thanks for your review. We're sorry to hear that you had a frustrating experience with your set. Errors in the building instructions are quite rare, but if you ever do spot one, please let Customer Service know.
As for the set coming apart at the final stage, that may be a sign that something was just a little off earlier in the build, which prevented everything from connecting like it should. Our brick experts would also be happy to help troubleshoot with you. You can get in touch at LEGO.com/Service.
As for the set coming apart at the final stage, that may be a sign that something was just a little off earlier in the build, which prevented everything from connecting like it should. Our brick experts would also be happy to help troubleshoot with you. You can get in touch at LEGO.com/Service.
Written by a customer while visiting LEGO
Customer Rating
2
bad set
on July 14, 2021
Posted by: DefiantApricot024
this set is difficult to build and is so freaking delicate I built it all and when trying to connect the trees to the sides the bottom of the house just fell off onto the ground. Also the roof connects in a weird way and doesn't stick well. The structure system for the front porch is very weak and the pieces constantly break off
No, I would not recommend this to a friend.
Response from LEGOBy Samuel, LEGO® Customer Service, July 17, 2021
We're sorry to hear the set wasn't quite to your liking.
As the title of the set indicates, the set can be turned upside down to be placed in your favorite position. It's important that the pieces are sturdy and well-connected. An audible clicking sound should be heard when attaching the pieces.
If you experience any quality issues with your set, please get in touch with our customer service team at LEGO.build/Service-BV.
As the title of the set indicates, the set can be turned upside down to be placed in your favorite position. It's important that the pieces are sturdy and well-connected. An audible clicking sound should be heard when attaching the pieces.
If you experience any quality issues with your set, please get in touch with our customer service team at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
1
Not sturdy, or possible faulty design
on December 17, 2021
Posted by: blevi1wl
Everything went great with building, until the last step where you hook the two pieces together. The Pilar’s were so loose that the whole thing began to fall apart. I took a step back and fixed both sides. When I tried again the same thing happened the Pilar’s are so loose that they fall off with the roof at the slightest touch.
No, I would not recommend this to a friend.
Response from LEGOBy Sonia, LEGO® Customer Service, December 20, 2021
Oh no! We're sorry you're having trouble keeping your set together. If you'd like a hand troubleshooting the build or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV so we can make things right!
Written by a customer while visiting LEGO
Customer Rating
2
Most Infuriating Set
on September 28, 2019
Posted by: ERDM
My daughter has built many complicated sets and loved this one... until it came time to put the two halves together. It completely fell apart. She rebuilt it with with me and same thing. The third time we were able to get the trees on. BUT when we sat the structure up, things started coming loose for the house on bottom. We flipped it to get the structure stable and the other house (now on bottom) started coming loose. I laid the structure on its side (same way you're supposed to snap the trees on) and the entire thing collapsed.
No, I would not recommend this to a friend.
Response from LEGOBy Gabrielle, Customer Service, September 30, 2019
Hi there! Thanks for the review. I can imagine how frustrating it is to have your set come apart, and I'm sorry that you've had a disappointing experience. Because of The Upside Down's unique shape, it's really important for the build that everything be in exactly the right spot, and that every piece is pressed tightly together. Something even a little out of place could throw things off. If you need a hand troubleshooting the build, our brick experts are always happy to help. You can get in touch at LEGO.com/Service.
Written by a customer while visiting LEGO
Customer Rating
5
Good Set.
on September 4, 2020
Posted by: Teri
The set was very good! I have seen other reviews where the roof fell off but I haven't had that problem. The only bad part about the set was a missing piece. You don't need it for the structure of the set though, so i'm going to replace it with an part from another set while I get a replacement part from Lego.
I would recommend this to a friend!
Written by a customer while visiting LEGO