Customer reviews from LEGO
LEGO - Stranger Things The Upside Down 75810
Average customer rating
4.3
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
85
4 Stars
9
3 Stars
3
2 Stars
5
1 Star
11
82%of customers recommend this product.
(
93 out of
113)
Customer Reviews for LEGO - Stranger Things The Upside Down 75810
Customer Rating
2
falls apart easily
on June 11, 2019
Posted by: SEAGAULL
I was looking forward to this set but putting the trees on made the whole thing come apart in pieces. At this moment In time i've given up finishing it. the bottoms pieces kept falling off, the houses constantly came off the foundation, i'm now left with a jumbled mess. missing pieces here and there
I might restart it but i'm sure there's many pieces missing after the thing exploded to a million pieces
I would recommend this to a friend!
Response from LEGOBy Emily, Customer Service, June 13, 2019
Oh no! I can imagine how frustrating it is to have your set come apart, and I'm sorry that you've had a disappointing experience.
Because of The Upside Down's unique shape, it's really important for the build that everything be in exactly the right spot, and that every piece is pressed tightly together. Something even a little out of place could throw things off. When a set does come apart, it's a good idea to check your build - it's usually a piece earlier on that causes trouble down the line.
If you need a hand troubleshooting the build, our brick experts are always happy to help. You can get in touch at LEGO.com/Service.
Because of The Upside Down's unique shape, it's really important for the build that everything be in exactly the right spot, and that every piece is pressed tightly together. Something even a little out of place could throw things off. When a set does come apart, it's a good idea to check your build - it's usually a piece earlier on that causes trouble down the line.
If you need a hand troubleshooting the build, our brick experts are always happy to help. You can get in touch at LEGO.com/Service.
Written by a customer while visiting LEGO
Customer Rating
1
Not worth it
on June 17, 2019
Posted by: kutastha
I have been building Lego for 40+ years and this has got to be one of the worst designed sets in history.
I see they come on here stating that if it is built correctly it should be stable, but as soon as I turned it over, it fell apart. It is not stable and too heavy in the back to support itself, plus the tree branches fall off even if you look at them. It fell apart to the point I will need to take it apart to restart, if I even have the desire.
Excellent idea, but terrible execution. I would not recommend this to anyone.
No, I would not recommend this to a friend.
Response from LEGOBy Emily, Customer Service, June 20, 2019
Oh no! I'm sorry to hear this. Please get in touch with our brick experts at LEGO.com/Service. They'd be happy to help troubleshoot the build with you.
Written by a customer while visiting LEGO
Customer Rating
1
Not without glue....
on July 7, 2019
Posted by: DrSLiK
The absolute worst Lego set ever!!! I've been assembling Lego sets for 40 years, and have never come across anything so poorly designed. As soon as you turn the model over, everything drops apart. First the roof, then the walls, until only the furniture is remaining. The set would work if you didn't turn it over, but there is way too much weight hanging in mid-air for it to stay together. I spent a leisurely 2 weeks carefully making sure all parts fit together tight and proper. As soon as I started placing the side stands on the houses, all things broke loose. Never had any thing like this happen to the most complex sets.
No, I would not recommend this to a friend.
Response from LEGOBy Emily, Customer Service, July 9, 2019
Oh no! That definitely shouldn't happen. Rebuilding should do the trick, though. And you can always get in touch with our brick experts at LEGO.build/Service. They'd be happy to help troubleshoot to make sure everything's in tip-top shape to turn the set topsy-turvy.
Written by a customer while visiting LEGO
Customer Rating
1
Most Disappointing Lego Set Ever
on January 28, 2022
Posted by: CaptainSecretPasta
Purchased this set over two years ago, but just got around to building it. Have built over 50 sets during the past 9 years with almost no problems. Building this set was extremely frustrating. I experienced many of the problems discussed in the other negative reviews posted to this site. It took three rebuilds to get the roof right. The first two times I attempted to attach the tree legs (Step 314), parts of the "down" side collapsed. Finally got to Step 315 and the entire "down" side fell apart.
Wish I had read the reviews before ordering this set. Even the reviewers who provided positive reviews had some issues. I understand that the set is now sold out and will soon be retired. The sooner the better.
Please don't tell me to call customer support. I threw the set in the garbage. First time that has ever happened. Still a big fan of Lego, but I will be more careful when buying these "unique" sets.
Is it too much to ask for an account credit?
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
1
HORRIBLE SET
on July 6, 2020
Posted by: Upset123
This is the worst set I've ever "attempted" to build! The roof is total garbage and has fallen apart numerous times. If I could get a refund I would. Do not buy this set!!!!
No, I would not recommend this to a friend.
Response from LEGOBy Marine, Customer Service, July 27, 2020
Hello,
Thanks for your review.
Oh no! I'm sorry you’re having some difficulty keeping the roof together. If your set ever seems like it's not very sturdy pr falls apart the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. You’ll also want to make sure that all the pieces are pressed tightly together.
If you'd like a hand troubleshooting the build, or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV.
Thanks for your review.
Oh no! I'm sorry you’re having some difficulty keeping the roof together. If your set ever seems like it's not very sturdy pr falls apart the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. You’ll also want to make sure that all the pieces are pressed tightly together.
If you'd like a hand troubleshooting the build, or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
1
Horrible
on August 15, 2022
Posted by: MenacingScarecrow053
The trees dont even piece together and the whole thing is a flimsy piece of crap
No, I would not recommend this to a friend.
Response from LEGOBy John, LEGO® Customer Service, August 16, 2022
We're sorry you're having trouble keeping your set together. If it doesn't seem sturdy, the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. If you're still having trouble, please get in touch with us at LEGO.build/Service-BV so we can take a look together. We're happy to help!
Written by a customer while visiting LEGO
Customer Rating
3
Great idea....horrible build.
on May 23, 2022
Posted by: RichestRhythmicWeasel
I am a huge Stranger things fan and when I got this I was super exited. The set contains dozens of clever nods and Easter eggs from the actual show. I really don't mind stickers in my Lego, especially when it's done this way. The problem however, comes when you have to assemble said masterpiece. The fact that the set shows the real world and the upside-down is really cool but for a Lego set it's a poor choice particularly when one side is supposed to just hang down from the other. During the process of attaching the trees to make the set do so, pieces were falling of everywhere left and right. The people who engineered the set choose to make the trees attach at four ball joints! This made me have to force the pieces together way more than I would have liked to, ultimately ending in the whole thing exploding. I couldn't even put it back together since it's practically impossible to find a sloped 1x1 in a pile of over two-thousand pieces. Some of the ideas behind this were golden however, in execution, it sucked.
No, I would not recommend this to a friend.
Response from LEGOBy Alina, LEGO® Customer Service, May 24, 2022
We’re sorry to hear your building experience with The Upside Down set was disappointing. We want our builders to feel inspired and have lots of fun building their new sets. We’ll share your suggestions with our design teams so they know where we’ve missed the mark this time. Don't forget we're always here at LEGO.build/Service-BV and happy to help with any build questions you may have!
Written by a customer while visiting LEGO
Customer Rating
1
Do Not Purchase - Bad Design or Pieces
on August 13, 2021
Posted by: Lego Father
Resubmitting review because it didn't post. I think Lego sent out a few bad legos with this set or maybe some sets had poor quality. Been a fan for over 30 years and the legos in the set we purchased from local lego store do not stay connected and actually fall off each other. Poor quality legos. otherwise, cool set but if you touch it - it all falls apart.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, August 17, 2021
We're sorry you're having issues with your The Upside Down set. Please get in touch at LEGO.build/Service-BV so we can get some additional information and help!
Written by a customer while visiting LEGO