Customer reviews from geappliances.com
GE - Top Control Built-In Dishwasher with 50 dBA - Stainless Steel
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
91
4 Stars
24
3 Stars
12
2 Stars
7
1 Star
12
82%of customers recommend this product.
(
115 out of
141)
Customer Reviews for GE - Top Control Built-In Dishwasher with 50 dBA - Stainless Steel
Customer Rating
1
Broken down two times in 3 months
on October 31, 2022
Posted by: BurlinHouston
from Houston
THis machine has stopped working twice in 3 months. Te first repairman said it need a new control board. It's only four years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 1, 2022
Hello - Thank you for taking the time to write a review. We're glad you chose GE Appliances for your dishwasher needs. However, we're sorry to hear your unit stopped working twice in three months. This is certainly not what we'd expect, and we apologize for any inconvenience this has caused.
When scheduling service, ensure you are using a certified GE Appliances technician who can diagnose and repair your unit as needed. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. -- We are confident they can repair your unit in no time.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
When scheduling service, ensure you are using a certified GE Appliances technician who can diagnose and repair your unit as needed. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. -- We are confident they can repair your unit in no time.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working completely
on November 1, 2022
Posted by: SGreer
from Waxahachie, Texas
I have, a few main issues with this unit.
First and foremost, it takes way too long. Considering the fact that this is an energy star appliance, I'd expect it to have a much more efficient run time. It advertises a 1hour run time, but that's the shortest cycle, and only after you turn off the dry cycle.
Second, and my main issue, is the control panel itself.
The unit started turning on randomly, even when no one opened it, wasting electricity.
After so many start ups, it would eventually become completely unresponsive and the controls wouldn't work at all. The only option, was to do a hard reset. Which meant unplugging and plugging it back in, (reseting the breaker did not work)
I have a home warranty claim put in for it, I hope they just cash it out so I can get a new, AND different unit.
First and foremost, it takes way too long. Considering the fact that this is an energy star appliance, I'd expect it to have a much more efficient run time. It advertises a 1hour run time, but that's the shortest cycle, and only after you turn off the dry cycle.
Second, and my main issue, is the control panel itself.
The unit started turning on randomly, even when no one opened it, wasting electricity.
After so many start ups, it would eventually become completely unresponsive and the controls wouldn't work at all. The only option, was to do a hard reset. Which meant unplugging and plugging it back in, (reseting the breaker did not work)
I have a home warranty claim put in for it, I hope they just cash it out so I can get a new, AND different unit.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 2, 2022
Hello - while we're happy to see that you like the appearance of the unit, we're also very sorry to know that the dishwasher hasn't met your expectations when it comes to performance and quality. Please know we will share your thoughts with our product and design teams for future design consideration and improvement.
Another possible solution to this concern could be scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Actual cycle times vary based on soil level, water temperature, and options selected. While the 1-Hour Wash cycle might only take 60 minutes (time still depends on the previous factors) by itself, selecting other options (ex. Dry Boost) will add additional time to the overall cycle. You can learn more about approximate cycle and options times on pages 5-7 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55122-3.PDF
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Another possible solution to this concern could be scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Actual cycle times vary based on soil level, water temperature, and options selected. While the 1-Hour Wash cycle might only take 60 minutes (time still depends on the previous factors) by itself, selecting other options (ex. Dry Boost) will add additional time to the overall cycle. You can learn more about approximate cycle and options times on pages 5-7 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55122-3.PDF
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Just stopped working
on May 14, 2023
Posted by: RyGuy19
What a surprise… the dishwasher just stopped working after being just 4 years old like several other reviews I’ve read. The control board will not turn on no matter what is done in attempt to fix the problem. NOT happy
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 15, 2023
Hi there,
We're sorry to hear that your dishwasher isn't responding. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected.
If your dishwasher has no power going to it (the display or buttons are not lighting and the dishwasher is non-responsive), there are a few things you can do to try to resolve this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17396
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@GEA
We're sorry to hear that your dishwasher isn't responding. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected.
If your dishwasher has no power going to it (the display or buttons are not lighting and the dishwasher is non-responsive), there are a few things you can do to try to resolve this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17396
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy
on September 4, 2023
Posted by: LAOwen123
Have only had a few year less than five. It has quit working and when I tried to run it, it started smoking and smelled like burnt wires. Could have burned my place down. Paid too much for this piece of junk.
No, I would not recommend this to a friend.
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances , September 7, 2023
Oh no! We are extremely sorry to hear that your dishwasher started smoking and smelling like burnt wires. This is not normal operation and is definitely not the consumer experience that we strive for. We will be sure to share these comments with our product design teams, so they can make the necessary changes. We encourage you to schedule service with one of our certified technicians to get this issue properly diagnosed.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you taking the time to provide us with your feedback, as this information helps us grow as a company and improve the consumer experience. Thank you for choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you taking the time to provide us with your feedback, as this information helps us grow as a company and improve the consumer experience. Thank you for choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Design
on March 15, 2019
Posted by: Parker143579
from Florida
Would not buy again. Will replace after warranty is up next time it breaks.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, March 18, 2019
Hello Parker143579 - Thanks for writing a review on your dishwasher. Your comments are important to us and we appreciate your feedback. As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff. Thanks for buying GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice but not working as I was expected
on November 2, 2018
Posted by: Chedda
from Seattle, WA
I was excited the fact it highly said about not needing to scrape too much for this to work. I still had scraped food out, but left stuff slightly to test .. it really didn't clean that well. Bowls still had some cake batter (which I actually rinsed it mostly out), dish had some cheese left here and there...
Racks are way too wide each section for my dishes.. i can't fit any of them nicely... and it's very awkward. I don't like the fact of top rack shelf won't stay open and it always comes down.
I also don't really care for the Silverware baskets... I wish they had section for small things like chopsticks (not only on the top .. which it doesn't stay well when I open and close...)
It works - but I feel like i have to still scrape very clean before I put dishes like my old one... which I could've gotten way cheaper than this model.
Racks are way too wide each section for my dishes.. i can't fit any of them nicely... and it's very awkward. I don't like the fact of top rack shelf won't stay open and it always comes down.
I also don't really care for the Silverware baskets... I wish they had section for small things like chopsticks (not only on the top .. which it doesn't stay well when I open and close...)
It works - but I feel like i have to still scrape very clean before I put dishes like my old one... which I could've gotten way cheaper than this model.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
So quiet.
on November 15, 2018
Posted by: Surf Diva
from Moclips
So far, we love this dishwasher. It cleans fabulously and its quiet. The only problem is that the upper slider for the rack has a plastic stop on the end that keeps falling off.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on November 27, 2018
Posted by: Sean F
from Westchester, NY
I just renivated my kitchen and I really like this dishwasher.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com