Customer reviews from cafeappliances.com
Café - 5.3 Cu. Ft. Slide-In Electric Induction True Convection Range with Self-Steam Cleaning and In-Oven Camera - Platinum Glass
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
38
4 Stars
8
3 Stars
3
2 Stars
5
1 Star
5
82%of customers recommend this product.
(
37 out of
45)
Customer Reviews for Café - 5.3 Cu. Ft. Slide-In Electric Induction True Convection Range with Self-Steam Cleaning and In-Oven Camera - Platinum Glass
Customer Rating
1
Avoid this model number: CHS90XM2NS5.
on September 29, 2023
Posted by: PiTA
from Maine
We ordered it on 6/13, installed 9/12. It has never worked. GE is dodging trying to address it's problems and has told our installer it is a "Consumer problem" because we plugged it in at delivery. How, pray-tel, might one use a Induction Range if it is not plugged in? Replacement boards not available. Can't replace Range with another.
This will be my 1st GE product and the Last.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, October 2, 2023
Hello - Thank you for taking some time to connect and share your experience. We're really sorry to hear about the issues you are noticing and the wait on getting this repaired.
We do see that you are currently working with our consumer specialist on getting this resolved. We are confident that they will get this taken care of. Again, we are really sorry about letting you down.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We do see that you are currently working with our consumer specialist on getting this resolved. We are confident that they will get this taken care of. Again, we are really sorry about letting you down.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lots of things to learn about.
on June 1, 2024
Posted by: Birdbill
from Calif.
Seems ok. Burners are too sensitive. To the size of the PAN. Period the temperature control seems too not be responsive. 2 small changes period the camera in the oven worked well. That seemed aims too far back for casserole. I put in period Have not been able to connect my s m q yet, but haven't spent a lot of time at it. The front left burner with the little bump in it. The spring is too strong and tips. A lot of pans. Add installation. The plug in back was not recess into the oven, so that you couldn't slide the unit all the way against the wall and had to put a spacer in. You wanted to know what I think of it. I've told you I hope that s time goes on. I'll learn to use more features. And enjoy it more.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Problematic
on July 18, 2024
Posted by: PattiM
from Macomb, Michigan
Has a lot of potential, but the left front burner has been a problem since I got the stove. I currently have the 3rd service call scheduled. FYI, the service site is worse than the stove.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, July 19, 2024
We see that you are working with our service team to get this front left burner issue properly addressed, and we are confident that our technicians will get you unit back up and running as normal. We will be sure to pass these comments regarding the service site along to our internal team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don't buy it !
on September 18, 2024
Posted by: Mark890
I purchased this range two years ago, and I've already had to request service five times due to repeated induction failures. It malfunctions every few months, leaving us without a functioning range for weeks at a time. Each repair takes between one to two weeks to get things back to normal. If you're considering this range, I'd strongly recommend staying away from it due to its ongoing reliability problems.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 18, 2024
We'd like to assist you with your range. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Burner broke after 5 months
on May 13, 2022
Posted by: GH2022
While it was great while it worked, one burner broke after 5 months of normal use. I expected more reliability for this price range as a premium line of product from GE.
Response from cafeappliances.comBy Mike@Cafe, Cafe , May 16, 2022
Oh no!
This is not the kind of this we would expect from our products. We're truly sorry to hear about this and understand your frustration. It's great to see that you were able to take advantage of your warranty to schedule service repairs and trust your range will be back to working great. Take care. Mike@Cafe
This is not the kind of this we would expect from our products. We're truly sorry to hear about this and understand your frustration. It's great to see that you were able to take advantage of your warranty to schedule service repairs and trust your range will be back to working great. Take care. Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed
on April 2, 2022
Posted by: RemodelGirl
GE (Cafe) Appliances increased the price and removed the warming drawer - leaving only a storage drawer. Increase profits and reduce amenities is what GE did. Take advantage of the opportunity they are.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, April 6, 2022
Hi - We are so sorry to hear you're disappointed with our current product line-up and that we are not offering the specific style model you have interest in.
In reviewing past and present models, we are unable to locate an induction range in the modern glass finish with a warming drawer. The previous model we offered CHS900M2NS5, also had a storage drawer and we stopped producing that model last year.
We do offer an induction range with a warming drawer and the in-oven camera in stainless -- https://www.cafeappliances.com/appliance/Cafe-30-Smart-Slide-In-Front-Control-Induction-and-Convection-Range-with-In-Oven-Camera-CHS90XP2MS1 --
We will gladly share your concerns with our design team for future product offerings. Kind regards - Vikki@Café
In reviewing past and present models, we are unable to locate an induction range in the modern glass finish with a warming drawer. The previous model we offered CHS900M2NS5, also had a storage drawer and we stopped producing that model last year.
We do offer an induction range with a warming drawer and the in-oven camera in stainless -- https://www.cafeappliances.com/appliance/Cafe-30-Smart-Slide-In-Front-Control-Induction-and-Convection-Range-with-In-Oven-Camera-CHS90XP2MS1 --
We will gladly share your concerns with our design team for future product offerings. Kind regards - Vikki@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not the features I was hoping for
on March 24, 2024
Posted by: Cindy3400
Induction is suppose to be fast at bringing pots to a boil and displeased with the burner sensor being for large pots. I dislike the display with the scenery slide show, it make it hard to read
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 27, 2024
Your comments regarding your range are extremely important and will be considered by our product design team for review. We appreciate the feedback.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Piece of garbage
on March 27, 2023
Posted by: jimbob2023
from Canada
You need an internet connection in order to use certain badic functions like convection roast. DO NOT BUY THIS APPLIANCE. It should be stand alone. It is just another unethical company wanting to gather information.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 28, 2023
Hello,
We appreciate you making Café Appliances a part of your home. Smart features can be a great way to stay connected to your appliances, but we know not everyone wants to use those features. We take your feedback seriously and we will work to make more features available without requiring wifi going forward. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We appreciate you making Café Appliances a part of your home. Smart features can be a great way to stay connected to your appliances, but we know not everyone wants to use those features. We take your feedback seriously and we will work to make more features available without requiring wifi going forward. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com