Customer reviews from lg.com
LG - 14.7 Cu. Ft. Bottom-Freezer Smart Refrigerator with Smart Cooling - Platinum Silver
Average customer rating
3.2
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
3
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for LG - 14.7 Cu. Ft. Bottom-Freezer Smart Refrigerator with Smart Cooling - Platinum Silver
Customer Rating
2
Poor Freezer section
on August 3, 2020
Posted by: jasper1951
from Nova Scotia
[This review was collected as part of a promotion.] Bought the unit 2 days ago. The cool section is fine with lots of space and well arranged. The unit on display was not powered so we did not notice the lighting issue. There is no light in the freezer section making it very hard to see your food. The included ice cube tray is a space waster
Pros: Quality
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2020
We are sorry to hear that your unit does not meet your needs/expectations. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
LG Dimension of depth with door open off 5"
on November 22, 2022
Posted by: John BB
from St. Louis, Mo.
LG lists refrigerator depth with door at 90% open as 46.7" while actual is over 51". This was an important clearance dimension for me and I have to cut away part of my bar counter to accommodate. Other than that I like its look, its use of interior space and so far it is very quiet. The door shelves great help to access items. Plastic shelves and drawers seem a bit flimsy, hope they hold up. One shelf is a two piece "trick" glass shelf that is split in the middle so that the front half can slide under the back half allowing taller items on the front half of the lower shelf. I was putting glass bottles on the front half of the "trick" shelf and when I pushed a bottle to slide it further back, the front half of the trick shelf, tipped down to slide under the back half of the shelf. Other bottles on the front half fell over, it was glass bottles falling over on a glass shelf. Fortunately nothing broke, but I felt compelled to rig a gap wedge to prevent the front half from moving and tipping enough to upset standing bottles. The refrigerator is efficient with space, very quiet and looks nice. I might have given it a 4 star if only LG did not make such an important dimensional error.
Pros: ease of use, Features/Settings
Quality
4
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
Overall Nice Fridge for counter depth needs
on May 26, 2024
Posted by: Anonymous613
from Bergen County, NJ
[This review was collected as part of a promotion.] My 20 plus year old fridge died and I was very limited with space requirements due to galley kitchen. I did not want to downsize and this 15cu feet, fit perfectly (except for the doors which thankfully were able to be reversed). After using it for a few days I am basically very happy with, but have a few engineering suggestions. To start with the good it is a nice design, very quiet and very well laid out fridge with lots of space, especially in door. What stops it from being a 5 star rating is the freezer has no light which I am finding is not uncommon for some reason. It comes with a 8 egg holder tray which is kind of useless in my opinion. I just keeps eggs in carton and put on shelf. Not a big deal. Biggest annoyance is the ice tray. It comes a ok sized ice bin but has a flimsy tray that flips over and I only tried once but it makes super small cubes and only kind of works. I took it out and just use a standard ice tray on top of bin which seems to work ok. Seems like an after thought.
Pros: Style/Design
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com