Customer reviews from lg.com
LG - 14.7 Cu. Ft. Bottom-Freezer Smart Refrigerator with Smart Cooling - Platinum Silver
Average customer rating
3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
3
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for LG - 14.7 Cu. Ft. Bottom-Freezer Smart Refrigerator with Smart Cooling - Platinum Silver
Customer Rating
4
Overall Nice Fridge for counter depth needs
on May 26, 2024
Posted by: Anonymous613
from Bergen County, NJ
[This review was collected as part of a promotion.] My 20 plus year old fridge died and I was very limited with space requirements due to galley kitchen. I did not want to downsize and this 15cu feet, fit perfectly (except for the doors which thankfully were able to be reversed). After using it for a few days I am basically very happy with, but have a few engineering suggestions. To start with the good it is a nice design, very quiet and very well laid out fridge with lots of space, especially in door. What stops it from being a 5 star rating is the freezer has no light which I am finding is not uncommon for some reason. It comes with a 8 egg holder tray which is kind of useless in my opinion. I just keeps eggs in carton and put on shelf. Not a big deal. Biggest annoyance is the ice tray. It comes a ok sized ice bin but has a flimsy tray that flips over and I only tried once but it makes super small cubes and only kind of works. I took it out and just use a standard ice tray on top of bin which seems to work ok. Seems like an after thought.
Pros: Style/Design
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
After repairs it is acceptable but not great
on January 20, 2025
Posted by: akaJudy
When it was delivered 2 years ago, all my vegetables in the crisper FROZE. The repairman found a problem on the control board and fixed it. But the problem wasn't fixed. He came back and changed the entire board. Then only some veggies froze. I lined the crisper with slabs of thin styrofoam. That insulated the crisper enough so that my veggies no longer freeze.
Of course each time the repairman came out I needed to totally empty the refrigerator for him to work on it. Quite a nuisance.
I have adjusted to the layout of the shelves but they are not great and not adjustable. I kept two bins from my old fridge for cheese and dried fruit because this has only the one drawer. So the refrigerator is OK but not great.
Of course each time the repairman came out I needed to totally empty the refrigerator for him to work on it. Quite a nuisance.
I have adjusted to the layout of the shelves but they are not great and not adjustable. I kept two bins from my old fridge for cheese and dried fruit because this has only the one drawer. So the refrigerator is OK but not great.
Response from lg.comBy LG, January 23, 2025
Hi, Judy! Thank you for sharing your detailed experience with the LG LBNC15231V refrigerator. Your insights about the freezing issue, layout of the shelves, and the need for additional bins are extremely valuable. We appreciate your resourcefulness in finding a solution and your patience during the repair process. Your feedback helps us understand where we can improve the design and functionality of our products. Thanks again for taking the time to provide your review. -Shae
Written by a customer while visiting lg.com