Customer reviews from lg.com
LG - 14.7 Cu. Ft. Bottom-Freezer Smart Refrigerator with Smart Cooling - Platinum Silver
Average customer rating
3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
3
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for LG - 14.7 Cu. Ft. Bottom-Freezer Smart Refrigerator with Smart Cooling - Platinum Silver
Customer Rating
5
Very Nice
on May 12, 2020
Posted by: M750
from Texas
We've had this fridge for around 6 months. I needed a smaller fridge to fit into a unique area and I wanted a bottom freezer. I like the looks and it seems like a quality fridge. It works very well and cools items very quickly when putting things that aren't cold into it (I have a thermometer to monitor fridge and freezer). Ours isn't noisy at all compared to other reviewers. I also know that any newer fridge is going to be noisier than pretty much any older fridge, but like I said ours isn't noisy at all. In fact, I think it's quieter than our main fridge (different brand).
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Freezer stopped working after 2 years
on September 9, 2023
Posted by: JamesB12
[This review was collected as part of a promotion.] Had this fridge for about 2 years. Warranty ofc is no longer viable. Freezer is no longer working. ice cream and other frozen food melting. A 2 year old fridge shouldn't do this. I had a cheap Amana with a bottom freezer and its still going strong 24 years which is insane. Junk. Do not recommend.
Response from lg.comBy LG Customer Experience team, Customer Care, September 14, 2023
Hey there, James. Thank you for taking your time in reviewing the 15 cu. ft. Bottom Freezer Refrigerator. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Noisy!!
on November 19, 2019
Posted by: Catm
from Washington DC
I just bought this and it is so noisy! I had an lg refrigerator before, similar but slightly different model, that was very quiet. I don’t know if it’s this model or this particular refrigerator, but it makes a loud vibrating noise. It is for a small apartment so I can’t have this level of noise, plus I’m afraid the thing will eventually break. It’s very frustrating because now I will have to send it back.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 19, 2019
We are sorry to see you are experiencing noises with your refrigerator. You can troubleshoot issues with noises from the following help article: https://www.lg.com/us/support/product-help/CT10000021-20150292153479-other-noise If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
3
LG Dimension of depth with door open off 5"
on November 22, 2022
Posted by: John BB
from St. Louis, Mo.
LG lists refrigerator depth with door at 90% open as 46.7" while actual is over 51". This was an important clearance dimension for me and I have to cut away part of my bar counter to accommodate. Other than that I like its look, its use of interior space and so far it is very quiet. The door shelves great help to access items. Plastic shelves and drawers seem a bit flimsy, hope they hold up. One shelf is a two piece "trick" glass shelf that is split in the middle so that the front half can slide under the back half allowing taller items on the front half of the lower shelf. I was putting glass bottles on the front half of the "trick" shelf and when I pushed a bottle to slide it further back, the front half of the trick shelf, tipped down to slide under the back half of the shelf. Other bottles on the front half fell over, it was glass bottles falling over on a glass shelf. Fortunately nothing broke, but I felt compelled to rig a gap wedge to prevent the front half from moving and tipping enough to upset standing bottles. The refrigerator is efficient with space, very quiet and looks nice. I might have given it a 4 star if only LG did not make such an important dimensional error.
Pros: ease of use, Features/Settings
Quality
4
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
Exceptionally quiet, profound highest quality.
on October 13, 2019
Posted by: Jenq
from Portland, OR
[This review was collected as part of a promotion.] We bought the counter depth version of this energy star rated refrigerator and it is incredible we are so happy with the beauty of it and the quiet and the space! Thank you LG!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Very happy customer
on January 27, 2024
Posted by: FEHS
from NY
[This review was collected as part of a promotion.] I purchased this refrigerator 3 months ago and I'm very happy with it. I hope LG comes out with a range in the same platinum stainless steel color as I would also like to replace my range too.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
BLOWN COMPRESSOR AFTER 6 MONTHS
on February 26, 2020
Posted by: EXTREMELY FRUSTRATED
from CHICAGO
UNIT DIED AFTER 6 MONTHS. LOST $200 OF FOOD. BLOWN COMPRESSOR. HAVE TO TAKE TIME OFF FROM WORK AND NO REFRIDGERATOR FOR 9 DAYS.
I WOULD STAY AWAY. NO GUARANTEE THAT IT WONT BREAK AGAIN !!!!!!!
I WOULD STAY AWAY. NO GUARANTEE THAT IT WONT BREAK AGAIN !!!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Chris, Customer Service, February 26, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Poor Freezer section
on August 3, 2020
Posted by: jasper1951
from Nova Scotia
[This review was collected as part of a promotion.] Bought the unit 2 days ago. The cool section is fine with lots of space and well arranged. The unit on display was not powered so we did not notice the lighting issue. There is no light in the freezer section making it very hard to see your food. The included ice cube tray is a space waster
Pros: Quality
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2020
We are sorry to hear that your unit does not meet your needs/expectations. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com