Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wired Surveillance Camera - Black/White
Average customer rating
3.6
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
4
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wired Surveillance Camera - Black/White
Customer Rating
1
Horrible set up
on November 11, 2021
Posted by: Un happy camper
from Missouri
Frequency of use:Daily
I've had this thing for maybe two months man. I can't even get it set up. It might be my lack of experience
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 18, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Please know that our support teams can be reached 24 hours a day and are here to help. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Please know that our support teams can be reached 24 hours a day and are here to help. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Ricardo Jiménez
Verified Purchase:Yes
Excelente
Written by a customer while visiting swann.com
Posted by: Jessica M
Verified Purchase:Yes
We love our Swann system. We've had one at our last house and one at our new house. The camera was a replacement for one of ours. It works great. Highly recommend.
Written by a customer while visiting swann.com
Customer Rating
4
Better than their old cameras
on July 29, 2023
Posted by: Sinni
I bought the 16 channel DVR with 8 cameras after the last DVR died 3 years ago. The original DVR I bought back in oh gawd, 2014. On the Original system, within 6 months the camera's resoultion went from perfect to garbage. Everyday kept getting grainier and grainer. So I started replacing the cameras with "Bad" cameras at werk (they just needed to be powercycled). When the DVR started acting up, I looked into other systems, but decided on the DVR16-4680A with 8 cameras. I wansn't about to use these cameras, But I thought, why not, thell get replaced in 6 months cause they're garbage, and I'll get good cameras from work. Had a snafu about 2 months ago. Cameras started glitching out about 2 months ago. Month ago they died. Contacted Swann, they told me it's because I used yellow connectors instead of the blue connectors for the BNC connections to the cameras. After my niece had an accident today on my property, so I went to change out the camera with a known good one, one problem, the camera didn't work. It was a working camera when I disconnected it. Know what the problem was!? Bad power supply. Replaced the 2 amp powersupply with an 8 amp powersupply. and they all started working again.Come to find out all the cameras that died shared an 8 way distribuiton harness on a 2 amp power source that I got with the kit. But now that the power issue if fixed. Back to normal, No degregation to image quality 3 years later. But what is to voltage rating on these cameras?
Response from swann.comBy LV, Customer Support , July 31, 2023
Hello Sinni,
It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. We believe that there is always room for improvement. We are glad to learn your issues were sorted out. If you have not already, please reach out to a member of our support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you.
Thank you,
LV
It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. We believe that there is always room for improvement. We are glad to learn your issues were sorted out. If you have not already, please reach out to a member of our support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you.
Thank you,
LV
Written by a customer while visiting swann.com
Customer Rating
5
Additional camera to existing ststem sales and advice
on March 20, 2024
Posted by: Camstar
Verified Purchase:Yes
Worked a treat, add in camera to an older existing system. Thanks for the advice and information pre sale for peice of mind.
Response from swann.comBy LV - Swann Team, March 21, 2024
Hello Camstar,
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Texas rebel
Verified Purchase:Yes
Easy hookup and installation
Response from swann.comBy LV - Swann Team, April 15, 2024
Hello Texas rebel. Thank you for your 5-Star Review!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, October 10, 2024
Thank you for sharing your positive feedback! LV - Swann Team
Written by a customer while visiting swann.com