Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wired Surveillance Camera - Black/White
Average customer rating
3.6
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
4
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wired Surveillance Camera - Black/White
Customer Rating
1
Senor function doesn't work
on July 10, 2020
Posted by: Michael B
from Victoria Australia
Frequency of use:Daily
I replaced an existing camera with the new senor light model. It is under cover and out of direct street light but doesn't not work. Camera functions OK but sensor LEDs don't turn on.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 14, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Please call our support team and provide the model number for your recorder. We can help adjust the settings within the recorder to better suit your needs.
If you haven't already, please call us. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Please call our support team and provide the model number for your recorder. We can help adjust the settings within the recorder to better suit your needs.
If you haven't already, please call us. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Cadd
from Sydney
Frequency of use:Daily
Verified Purchase:Yes
Great camera system! Picks up every thing we need it to. Nice and clear.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Good picture
on July 19, 2020
Posted by: Anonymous
from Louisiana
Frequency of use:Daily
Added extra cameras to Swann 4K DVR . Was impressed with 1080p Cameras .
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
4 camaera not one of them lights up
on February 28, 2021
Posted by: NBC electrical
from Falkirk
Got two 2 pack cameras with built in light to give colour upto 10mtr and cannot get any to work even in complete darkness they are very good for picture and infa red. The build of the camera is very poor and nothing compare to dome camera so suggest these are better indoor and not suitable for outdoors
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 1, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Please contact our support team and provide the model number for your recorder when you are in front of the unit. It is important for our support team to learn if the issues you are having are isolated or commonly found on the camera. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Please contact our support team and provide the model number for your recorder when you are in front of the unit. It is important for our support team to learn if the issues you are having are isolated or commonly found on the camera. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: SamiS
Verified Purchase:Yes
I have had Swann system ver a few years and this was a replacement for a faulty camera. Easy and fast order process and delivery was also fast
Response from swann.comBy LV - Swann Team, August 16, 2024
Thank you for sharing your 5-star feedback!
Written by a customer while visiting swann.com
Customer Rating
2
Weatherproof? I guess a few are.
on December 2, 2021
Posted by: DisappointedDuke333333333
from New Jersey
two cameras mounted out of the weather and both have condensation. Of course I am out of warranty. 2 of 8 no good. It took me a while to install or this would have been covered under warranty but of course neither are now. One of the others is completely unprotected and still works fine. My previous swann cameras mounted in same locations lasted 8 years before i thought i should "upgrade"
Response from swann.comBy Josh V., Customer Service , December 8, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Based on the information provided, it is possible that the cameras were used outside of the recommended operating temperature. Using the cameras outside of this recommended temperature can/will lead to permeate damage to your camera and/or condensation inside your lens. Swann offers a one-year warranty provided with a copy of your receipt or up to 36 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Thermal Sensing Sensor Warning Light Bullet Security Camera. Based on the information provided, it is possible that the cameras were used outside of the recommended operating temperature. Using the cameras outside of this recommended temperature can/will lead to permeate damage to your camera and/or condensation inside your lens. Swann offers a one-year warranty provided with a copy of your receipt or up to 36 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Is is not weatherproof!
on April 25, 2020
Posted by: Peter MM
from Whitby, North Yorkshire
Frequency of use:Daily
It is now full of water that seems to be entering by the four screw holes at the back of the camera. So full of water in fact that it makes a sloshing noise. I will be complaining to Trading Standards.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Posted by: Paul K
from South Australia
Frequency of use:Daily
Verified Purchase:Yes
Excellent product
Written by a customer while visiting swann.com