Customer reviews from lg.com
LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Average customer rating
4.7
(427 Reviews)
Rating breakdown 427 reviews
5 Stars
344
4 Stars
58
3 Stars
15
2 Stars
4
1 Star
6
96%of customers recommend this product.
(
378 out of
395)
Customer Reviews for LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Posted by: DrHiFi
from Yuma, AZ
Verified Purchase:Yes
I have two OLED 65B9 TV sets. The first one was bought in January 2020. The second one was bought in May 2020.
The second set has about 8,500 hours of use on it and it is perfect. I would not be able to find the smallest flaw or defect in it no matter how hard I looked.
Getting back to the first set, it now has 11,500 hours of use and unfortunately over the past three or four months is has developed permanent burn in. It has never been used for gaming. It has never been used as a monitor. Since the day I bought it, the TV has seen nothing but normal TV content it's entire life. Unfortunately, OLED burn in is very real, even on a TV that sees only normal daily TV content and usage.
The pixel shifter has been on since day one. The logo brightness is on low. I run the pixel refresher religiously. The TV still developed permanent burn in. That is the bad news.
The good news is that LG has agreed to replace the panel under warranty. The replacement panel has been ordered. The service provider has been in touch with me. Needless to say I am very pleased that a 3.5 year old TV is being fixed under warranty.
Considering all of this, I would not hesitate to buy LG OLED again. The picture quality is that good.
Response from lg.comBy Rita, Social/LG, June 6, 2023
Hey there! We’re delighted to know that you were able to resolve your panel issue with the LG 4K Smart OLED TV w/AI ThinQ. Here at LG, we work hard every day to give you the best products and experiences. You make our day in hearing that we fulfilled that for you. ~Rita
Written by a customer while visiting lg.com
Posted by: caxambu
from tecumseh. mi
Verified Purchase:Yes
Wonderful TV with a great picture. However; when streaming ALL LG comercials are broadcast with excessive sound [my guess is 5 db] than the content being watched. The excessive sound applies to LG sponsored PSA's. They appear to be about 3 db louder and then commercials paid by advertisers are 1 db louder. I turn the sound off for all advertising to avoid being blaster out of my chair. The paid advertisers are wasting their money since i do not listen to them. LG needs to adhere to the FCC rule where all commercials be broadcast at the same sound level as the program.
Written by a customer while visiting lg.com
Posted by: ginger313
from tecumseh. mi
Verified Purchase:Yes
I have had this tv for a year. I am completely satisfied with my purchase. When i stream the LG channel the sound for all LG commercials and LG sponsored Public Service Announcements are so loud that i turn off all commercials since i don't know when one of these will be broadcast. I feel sorry for the advertisers since the few paid advertisements have the sound tuned off. These few ads are broadcast al the sound level of the show that i am watching. The LG commercials are beyond screaming at me and i feel the FCC should look into LG for violating the sound levels for commercials. I give a ZERO star rating for this part of my TV experience. Viewing other streamed channels, all commercials are broadcast at the same sound level as the show in which they appear. Come on LG follow FCC guidelines or i will be writing the few companies that place ads on your channel that they are wasting their money.
Response from lg.comBy Jai., LG Social., June 14, 2023
Hi there. We’re really grateful and appreciate you taking the time to share your rating with us. Furthermore, we are excited to hear that you are enjoying your LG TV. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your LG TV, please send us a private message on Facebook or Twitter at @LGUSSupport or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com