Customer reviews from lg.com
LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Average customer rating
4.7
(427 Reviews)
Rating breakdown 427 reviews
5 Stars
344
4 Stars
58
3 Stars
15
2 Stars
4
1 Star
6
96%of customers recommend this product.
(
378 out of
395)
Customer Reviews for LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Posted by: Modea
from Blacksburg, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG OLED - great picture, easy to navigate. LG could provide better Owner's Manual for us non-millennials and how to set it up from removing it from the box.
Only issue I have found with no solution is the LG controls my Yamaha receiver (for surround sound). When turned on, the LG TV switches the receiver from HDMI2 (ARC) input with STB Refsw Desi displayed on receiver for 2 seconds with picture and sound to an Audio input channel with no sound but with picture. Yamaha techs (3) tell me it is the LG controlling the receiver and they can do nothing about it. (Same thing happens with Samsung TVs, they said.) I get sound and picture by manually switching input on the receiver remote to STB Refsw Desi display for HDMI2 input .
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
So Sharp you can watch without eye glasses!
on November 27, 2019
Posted by: Empty
from Walnut Creek
Verified Purchase:Yes
[This review was collected as part of a promotion.] The color and sharpness, from all viewing angles, are awesome! No need for eye glasses!
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: KoumThamm
from Rochester, New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quality is 5 stars, but it’s missing a bunch of apps other tv brand has. So I’m using my Apple TV to get the apps I’m missing. The tv also doesn’t connect to my google hub, so that’s another negative for me. But, if you care about screen quality, OLED tv is for you, but if you stream with multiple stream apps, it’s not a good fit.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Rainy day
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with quality and ease of use. Connecting and hookup was easy. My 2nd LG!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Jr56
from Noblesville, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sent hours reading reviews and researching different models. Finally decided to go with the LG OLED 55” for my family room. Outstanding picture. I added a SONOS sound bar and sub to enhance the system. Surprisingly, the Audi from the TV wasn’t too bad, bad adding the SONOS systems really makes this combination top shelf. Set up was easy. Some my think this TV is a little pricey, but after viewing if for a few week, I can vouch that it was worth the price for such a great video. I have a house full of LG products. LG plasma, Microwave, duel oven, washer & dryer. Never had any issues with of my LG products, so this weighed heavily in my decision to spend the money for the OLED. Extremely satisfied with my decision to go with the LG.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JJ101
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] The picture quality is terrific. However, you could redesign the base theTV sits on . Most TVs require a sound bar and the LG is not high enough to clear the bar. Therefore, you cannot turn the set on or off unless you go right up to the set. Fortunately we have a cable box and can switch channels. Somebody wasn't thinking ahead!
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Jon in California
from Chico, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I own a lot of LG. Cell phone, SK9000 tv, Soundbar, Musicflow Speaker, and of course now this beautiful B9 OLED. I have held off on OLED until I was sure it was solid. I have a bit of buyers remorse for not getting the C9 ONLY because of the increased brightness otherwise I could not be happier. This TV is astounding and once I calibrated it (myself) its phenomenal for gaming, movies and general viewing. The HDMI 2.1 amd eARC was a huge sell and I have it linked to an LG SJ10LY soundbar with rear speakers and it pairs perfectly although I wish they'd update the atmos soundbar to support eARC since their TV's now do. Also why is the stand plastic not metal? Minor quibble, still beautiful. I highly recommend.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ssong1969
from Cary, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been following LG OLED TVs for a while and finally decided to purchase one to replace my LG Plasma TV. I usually spend weeks on new TVs to calibrate the pictures but I was really impressed with the clarity and accuracy of LG's preset modes, especially Cinema. And with the right source (HDR), the picture quality exceeded my lofty expectations. Anyone who preferred plasma to lcd TVs need to check out OLEDs and in my opinion, LG OLEDs offer the most value today.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com