Customer reviews from lg.com
LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Average customer rating
4.7
(427 Reviews)
Rating breakdown 427 reviews
5 Stars
344
4 Stars
58
3 Stars
15
2 Stars
4
1 Star
6
96%of customers recommend this product.
(
378 out of
395)
Customer Reviews for LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Posted by: mewoohwooh
from New York
Verified Purchase:Yes
Sound and pictures are by far the best. i have explore many other brands
Written by a customer while visiting lg.com
Posted by: TomM2022
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 2 weeks ago and the picture is great. The smart features are OK but the menu layouts are a bit strange to my way of thinking. It was hard to figure out how to do some things but I called the help line and they were very good at fixing my issues. I would buy this TV again.
Written by a customer while visiting lg.com
Posted by: Mc P
from Nashville, Tn
Verified Purchase:Yes
When we shopped for tv's, we compared all the brands and found the LG OLED 55" the best picture with the sharpest clarity of any other brands.
Written by a customer while visiting lg.com
Posted by: Rockand0rroll
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent picture. True blacks, good definition, bright enough in a room with a lot of windows. Very thin and light.
Written by a customer while visiting lg.com
Posted by: Jefferson S
from Wheeling, WV
Verified Purchase:Yes
[This review was collected as part of a promotion.] I actually purchased my TV in September 2019, along with a two-year extended warranty. At some point in the third year the TV screen began showing progressively worsening yellow-green shift and pixel burn-in. I contacted LG and hey had a technician come to my house and install a new front panel, under warranty. Good as new! Beautiful picture. (See before and after photos).
Written by a customer while visiting lg.com
Posted by: Suzieeb
from St.Louis MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this TV in December and so far, I’ve been very happy. The picture is clear and colors good. The size is perfect for a normal size room. Big enough without being huge. The operating system is easy to navigate. This coming from a 70 year old. I have a sound bar, but don’t know if I really need it as the sound is good.
Response from lg.comBy Tanisha, social/LG, March 29, 2023
Great! This makes our jobs so worthwhile. We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: Television failure to dis
from Corpus Christi TX.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my tv over a year ago and used my I phone to view my phone photos. This feature has failed, I called your support, they indicated it was a glitch within your system. When will you fix your glitch?
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 3, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: DrHiFi
from Yuma, AZ
Verified Purchase:Yes
I have two OLED 65B9 TV sets. The first one was bought in January 2020. The second one was bought in May 2020.
The second set has about 8,500 hours of use on it and it is perfect. I would not be able to find the smallest flaw or defect in it no matter how hard I looked.
Getting back to the first set, it now has 11,500 hours of use and unfortunately over the past three or four months is has developed permanent burn in. It has never been used for gaming. It has never been used as a monitor. Since the day I bought it, the TV has seen nothing but normal TV content it's entire life. Unfortunately, OLED burn in is very real, even on a TV that sees only normal daily TV content and usage.
The pixel shifter has been on since day one. The logo brightness is on low. I run the pixel refresher religiously. The TV still developed permanent burn in. That is the bad news.
The good news is that LG has agreed to replace the panel under warranty. The replacement panel has been ordered. The service provider has been in touch with me. Needless to say I am very pleased that a 3.5 year old TV is being fixed under warranty.
Considering all of this, I would not hesitate to buy LG OLED again. The picture quality is that good.
Response from lg.comBy Rita, Social/LG, June 6, 2023
Hey there! We’re delighted to know that you were able to resolve your panel issue with the LG 4K Smart OLED TV w/AI ThinQ. Here at LG, we work hard every day to give you the best products and experiences. You make our day in hearing that we fulfilled that for you. ~Rita
Written by a customer while visiting lg.com