Customer reviews from lg.com
LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Average customer rating
4.7
(427 Reviews)
Rating breakdown 427 reviews
5 Stars
344
4 Stars
58
3 Stars
15
2 Stars
4
1 Star
6
96%of customers recommend this product.
(
378 out of
395)
Customer Reviews for LG - 77" Class B9 Series OLED 4K UHD Smart webOS TV
Customer Rating
2
Beautiful picture but inconvenient
on December 31, 2020
Posted by: SlackN
from Vicenza, Italy
[This review was collected as part of a promotion.] I bought this TV very excitedly. Waited several months during the pandemic for it! Only to find that I needed a power converter to plug it in. With all the technology it has, it's not dual voltage? It supports Amazon/Alexa but not fully. It doesn't really support Google at all. Sure, Google Assistant can turn off the TV, but that's it. I really don't use any of the features because I find the chrome cast and for sticks better! Overall, I love the picture, but nothing else about the TV.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
EXCEPTIONAL QUALITY
on December 31, 2020
Posted by: Herbausa
from Cape Cod
[This review was collected as part of a promotion.] Bought it several months ago, couldn’t be happier.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
The most perfect feature
on December 31, 2020
Posted by: Larry330
from Akron OH
[This review was collected as part of a promotion.] Replacing a 70 inch tv from another brand, I was skeptical that there would be much difference. After all, what picture could demand such a price tag? I quickly found out when I brought my new 77 LG OLED home! The picture is so natural in color and clarity. Features of connectivity and the smart remote are icing on the cake. I was considering UHD from another well known brand. I asked an electronics store consultant about the difference in picture quality. He told me it’s not an apples to apples comparison, but rather an apples to plastic artificial apples comparison. And he was right! It is the centerpiece of my man cave flanked by two 55” LGs
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Love this TV
on December 31, 2020
Posted by: Flea99
from Hillsborough,NC
[This review was collected as part of a promotion.] Had to buy adapters for my analog sound system, but overall very pleased with this purchase.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Amazing Picture
on December 31, 2020
Posted by: flyddrr
from Delaware
[This review was collected as part of a promotion.] Never have i owned such an amazing TV. The picture is outstanding. The black levels are amazing. It gets so black that you think the set is off sometimes in real dark scenes.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Amazing abilities.
on January 2, 2021
Posted by: Ricker1in
from Greenbriar
I tell it what I want to watch and it goes through our many streaming services and brings it up then asks if I want to skip opening. My wife walks in room and xbox turns on tv and says hi to her. Google through tv controls our security and can unlock or lock our doors.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: sallyd0821
from Austin, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG 4k OLED is intense. Such a great picture it out shines my other new TV. I will say that I would go a tad bigger if I need to and buy a thicker screen. Since mine broke in the middle of watching Hallmark Christmas movies I was upset. I have mine mounted to the wall and again the picture is clear, sharp, and vibrant. I would recommend an LG but I would not get the Thin series again.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great picture, ok sound, so-so Google integration
on January 3, 2021
Posted by: OptimisticSkeptic
from Finger Lakes, New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great value, and the picture is everything I expected. Since I bought it for those reasons, I'm pretty happy.
Operating system: There are a lot of features, and learning to use them has been a bit of a challenge. The TV gets better as I learn it! :-)
Operating system: There are a lot of features, and learning to use them has been a bit of a challenge. The TV gets better as I learn it! :-)
Audio: The integrated speakers are adequate, but my new 5.1 soundbar has really upgraded the viewing experience.
"Smart" integration: Google Assistant integration is awkward ("Hey Google, tell LG to lower the volume on kitchen TV") because of that layered command requirement. You can't easily turn the TV on via Google Assistant, though there are workarounds. (Google's latest version of Chromecast can make it happen, for example.)
Remote: The remote feels good in the hand, and the buttons are well placed. That said, moving the cursor on the screen can be awkward, and the wheel should probably be replaced with a traditional "enter" button. Finally, I'd love to see a programmable version so that things like audio output can be changed with one click at the touch of a single button.
Despite my nitpicking, I would probably buy this TV again, unless I could find one that solved the issues I described.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com