Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Customer Rating
1
Dies from overheating
on August 11, 2022
Posted by: Tyler
much like an old xbox 360, this will eventually die in a loop where it has zero battery but charging it causes it to overheat and stop charging. making it an elegant brick.
i really enjoyed battery life when it worked. the app selection was always painfully limited if you want to use this for more than a notification preview on the wrist and alarm. but with this poor of quality i'm annoyed enough to consider getting an iphone in the future just so i can have a watch with it that works.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 12, 2022
Tyler, we appreciate your feedback regarding your Samsung Galaxy Watch Active2. Here at Samsung we are always striving to innovate our product line and provide the best possible customer experience. We would recommend reaching out to the Customer Care+ Team if the item is still under warranty linked below. Please feel free to reach out to us with any further questions regarding your Samsung products.
Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to read
on July 12, 2022
Posted by: CJ NH
from New Hampshire
easy to use and easy to read. i love texting from my watch via voice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Product Failed
on June 27, 2022
Posted by: Julie
from Indiana
Expertise:Intermediate
The seal on the watch failed less than one year from purchase date, and the back of the watch came off while I was swimming. The subsequent water damage (caused by the failure of the product) caused water damage inside the watch, which in turn voided the warranty.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Thank you for your feedback on the Samsung Galaxy Watch Active2. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on June 21, 2022
Posted by: hellengs
i have had this watch for 2 years now and have worn it every day. i am very rough on watches but this one is still going strong. the charge lasts for over 2 days if i let it go that long. worth every penny.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too expensive to stop working after just 1.5 yrs
on May 28, 2022
Posted by: Cait
you're supposed to be able to swim with this watch. i wore it during a swim at the beach and it has not worked since. unfortunately they only guarantee the watch for a year and it died a couple months after. this product is not as durable as advertised and i wish i had known because i probably would not have spent money on it otherwise.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Cait, thank you for your feedback on your Galaxy Watch Active2. We are always looking for ways to improve our products and user experience based on user feedback for the future. Thank you again for your feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Battery
on May 26, 2022
Posted by: Maram Akroush
from New Jersey
i bought the watch less than a year ago and it was working fine ... but then the battery start dying after less than 5 hours!!! out of the blues the battery just went dead!! that's not acceptable..
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 26, 2022
Hi Maram Akroush, thank you for your feedback on your Galaxy Watch Active2. Below are some potentially helpful links for your situation that include battery troubleshooting and warranty/repair information. We thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Not reliable ... Bad product . glass removed
on May 17, 2022
Posted by: BPatel
from MI
glass removed even i don't use as much. i weared only occationally. it was very bad experiance with samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 18, 2022
Hi Bpatel, thank you for your feedback on your Galaxy Watch Active2. It sounds like the glass of your Galaxy Watch Active2 has been partially or fully separated from the device. Below are some links to repair and warranty information that may be valuable to your situation. Thank you for your feedback and being a valued Samsung user.
Warranty: https://www.samsung.com/us/support/warranty/
Repair: https://www.samsung.com/us/support/service/
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Warranty: https://www.samsung.com/us/support/warranty/
Repair: https://www.samsung.com/us/support/service/
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Battery doesn't even last half the day!
on April 20, 2022
Posted by: Lisberta
from Hickory,NC
thought i'd be able to not only check the time and keep track of my steps, but also my sleep patterns and listen to music. however if i keep it running on the battery it dies within 6 hours if that. i can only have it run all day if its in power saving mode which does me no good. its a beautiful watch and i love the design, but it was a waste of money and is useless. everyone i know who has an apple phone can talk on their phones and check messages i can't even tell you the time on power saving mode.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 26, 2022
Hi Lisberta. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch Active2. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Reduced battery life on your Samsung smartwatch https://www.Samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144444300
Have a great day.
^Charles
Reduced battery life on your Samsung smartwatch https://www.Samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144444300
Have a great day.
^Charles
Written by a customer while visiting Samsung US