Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Customer Rating
3
Terrible in Water
on March 27, 2025
Posted by: CamHod
This thing dies with water, I shower with mine on and it is now stuck in a boot loop. I don't recommend using this for swimming it will kill the watch because mine died just from it going in the shower and not being submerged.
Response from Samsung USBy R&R Team, March 28, 2025
Hey there CamHod,
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch Active2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Watch Active2 offers a 5ATM water resistance rating, however, to prevent damage to your device we suggest the following tips:
> Whenever your device gets wet, dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues.
> Do not expose the device to water at high pressure.
> If the device is dropped or receives an impact, the water and dust resistant features of the device may be damaged.
You can also use Water Lock Mode to disable your touchscreen, wake-up gestures, and watch Always On when you're exercising in water. Apps that you download and install onto your watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. For your convenience, I have included some resources below that you can review at your leisure. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch stuck in a boot loop or will not boot last logo screen
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch Active2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Watch Active2 offers a 5ATM water resistance rating, however, to prevent damage to your device we suggest the following tips:
> Whenever your device gets wet, dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues.
> Do not expose the device to water at high pressure.
> If the device is dropped or receives an impact, the water and dust resistant features of the device may be damaged.
You can also use Water Lock Mode to disable your touchscreen, wake-up gestures, and watch Always On when you're exercising in water. Apps that you download and install onto your watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. For your convenience, I have included some resources below that you can review at your leisure. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch stuck in a boot loop or will not boot last logo screen
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't take this thing swimming!
on June 25, 2024
Posted by: Triii
from Canada
Well it lasted me like 5 years so it was decent for tracking my workouts. Only when I went swimming with it once and I did the swimming activity function (it was a chlorine pool) and it was working until the end of my swimming. It just shuts off. Though I was in the pool for about an hour... I bought tools to open it and clean it, I dried it off and tried to remove any water I saw inside it but it's not turning on anymore. Why is there a swimming activity on the watch if I can't swim with it knowing that I'm not permanently damaging the watch?? I liked this watch and hoped it could lasts me 5 more years. So I'm sad now :(
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, June 26, 2024
Thank you for reaching out to us regarding your Active2, Triii. This watch is rated 5ATM, and passed military specification (MIL-STD-810G) testing.
5ATM means that they are water resistant to up to 50 meters in depth for 10 minutes. This rating makes some Samsung watches suitable for low-velocity and shallow-water activities. I will be attaching a link that provides information on how to protect this watch while in water. If you have any further concerns or questions, please contact us at Samsung Support. -Kelvin
https://www.samsung.com/au/support/mobile-devices/what-is-5atm/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
5ATM means that they are water resistant to up to 50 meters in depth for 10 minutes. This rating makes some Samsung watches suitable for low-velocity and shallow-water activities. I will be attaching a link that provides information on how to protect this watch while in water. If you have any further concerns or questions, please contact us at Samsung Support. -Kelvin
https://www.samsung.com/au/support/mobile-devices/what-is-5atm/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on June 7, 2024
Posted by: tidytammy
from Central Bridge, NY
Expertise:Intermediate
The watch after an auto update uses up battery life super fast. 8 hour work day starts at 100% and ends at 39%!!! Then, after using the swimming exercise mode, watch completely stopped working after the 3rd time in water. Only used 3x in the pool, 45 minute water aerobics class. Watch dead. Water penetrated although I did not go below recommended depths etc.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
4
Response from Samsung USBy Social Commerce, June 10, 2024
Hey Tidytammy,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Galaxy Watch in the seat of your taxi on your way to catch your flight, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Galaxy Watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Your Galaxy Watch Active2 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Your Watch Active2 is water resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. It is not intended for scuba diving. You can use Water lock mode to exercise in the water. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. From Settings, tap Advanced > Water lock mode, and tap Turn on to enable this feature. You can also access Water lock mode from Quick settings. Swipe down from the top of the watch, and tap. Press and hold the Home/Power key for two seconds to turn off the mode. For your convenience, I have included a link below that contains your device manual. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Galaxy Watch in the seat of your taxi on your way to catch your flight, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Galaxy Watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Your Galaxy Watch Active2 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Your Watch Active2 is water resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. It is not intended for scuba diving. You can use Water lock mode to exercise in the water. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. From Settings, tap Advanced > Water lock mode, and tap Turn on to enable this feature. You can also access Water lock mode from Quick settings. Swipe down from the top of the watch, and tap. Press and hold the Home/Power key for two seconds to turn off the mode. For your convenience, I have included a link below that contains your device manual. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Irreplaceable Battery
on March 27, 2024
Posted by: PinkFlamingo
from Pefferlaw, ON
I loved my Galaxy Watch Active2. Unfortunately, the battery died. The cost to have someone else try to replace the battery is prohibitive. Purchasing a battery replacement kit, online, is less so, but no guarantee that we can replace the battery successfully, without damaging the phone and that it will even work afterwards.
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Bad design
on November 19, 2023
Posted by: Maestro
from Maryland
Expertise:Intermediate
The sensor required for EKG to function properly wend bad, and I found a lot of complaints on the web about that...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, November 24, 2023
Hey Maestro,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without having more details available regarding what you may be experiencing with your Galaxy Watch Active2 and without being able to ask you any follow up questions in response to what you have shared with us, I suggest contacting Samsung Support at your earliest convenience if you would like further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without having more details available regarding what you may be experiencing with your Galaxy Watch Active2 and without being able to ask you any follow up questions in response to what you have shared with us, I suggest contacting Samsung Support at your earliest convenience if you would like further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Good watch
on November 17, 2023
Posted by: GermR
Expertise:Expert
It's a good watch it help me with my fitness plan and a good health tracker
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not very well built
on October 15, 2023
Posted by: SandPatti
I have had this watch for about 1-1/2 years. The back has fallen off and I have glued it back on. Yesterday, Oct 14th the front of the watch loosened up while I was walking and I have been trying to super glue it back on. I have never used this watch in water. Only wear it for walking - everyday 2 - 3 miles per day.
Response from Samsung USBy Social Commerce, October 16, 2023
Hi SandPatti,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Active2. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch Active2 in the seat of your taxi on your way to catch your flight, having your Watch Active2 stolen from your bag, getting caught in an impromptu rainstorm, to dropping your Watch Active2 and shattering the watch face. We also have over 700 authorized repair locations available nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind when it comes to protecting your investment! Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Active2. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch Active2 in the seat of your taxi on your way to catch your flight, having your Watch Active2 stolen from your bag, getting caught in an impromptu rainstorm, to dropping your Watch Active2 and shattering the watch face. We also have over 700 authorized repair locations available nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind when it comes to protecting your investment! Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
battery sucks which makes the watch useless.
on September 13, 2023
Posted by: evathenotary
battery sucks so it is useless. can't even use the cool watch faces because the battery will die in like an hour. i like all the functions like taking calls, getting messages, tracking sleep. the phone function work's well as the other caller can't tell i'm talking from my watch. i've heard this has a lot to do with initial charging of the watch, it needs to be cycle charged a certain way but nowhere in the literature that comes with the watch does it tell you to do so!!!
Response from Samsung USBy Debra, Social Commerce, September 18, 2023
Hello there Evathenotary,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Active2. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to look over the article titled, "Reduced battery life on your Samsung smart watch," which I have linked below for you. Please feel free to reach out to Samsung Support if you would like any further assistance and/or troubleshooting assistance of your Galaxy devices. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Active2. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to look over the article titled, "Reduced battery life on your Samsung smart watch," which I have linked below for you. Please feel free to reach out to Samsung Support if you would like any further assistance and/or troubleshooting assistance of your Galaxy devices. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US