Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,248 Reviews)
Rating breakdown 1,248 reviews
5 Stars
828
4 Stars
232
3 Stars
67
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
3
Pros and cons
on May 27, 2020
Posted by: Tink58
from Roebuck SC
Expertise:Intermediate
I purchased this watch because of the great features it had to offer. And it has a lot of great features. Con and the biggest one is that the battery will not stay charged. I have to change it daily. Although it will tell you in the description that it will last for day's. Con. It doesn't have enough workout option. So to really get your perfect Analysis's to your workouts that's not and option. Pros. I love that I can answer a call, text or all the other's on the watch. If only you could fix the battery it would be a perfect smart watch. Eventhough the battery is my biggest problem I would recommend this watch. I'm a galaxy girl all the way..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Loved it till it got updated
on October 25, 2020
Posted by: Heavenly
from Las Vegas, NV
i love the watch, keeps track of all my health activities. i dont use it for socializing or texting to conserve the battery life. although i do get notifications for emergencies. i could wear it all day and the battery would get below 50% even if iused it while workingout.
the features are wonderful, and i especially loved the disturb feature until it got updated. since the new upgrade a few days in october the battery usage goes fast and the disturb feature doesn't work even if i turn it on, the screen still turns on even when i sleep. the new upgrade has changed everything and when i get home after a 18 hour day the battery is at 35% even with all the features turned off. it is really disappointing because i really liked those features in the watch.
i hope it can get resolved soon.
the features are wonderful, and i especially loved the disturb feature until it got updated. since the new upgrade a few days in october the battery usage goes fast and the disturb feature doesn't work even if i turn it on, the screen still turns on even when i sleep. the new upgrade has changed everything and when i get home after a 18 hour day the battery is at 35% even with all the features turned off. it is really disappointing because i really liked those features in the watch.
i hope it can get resolved soon.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing smart watch just wish it lasted longer
on June 8, 2020
Posted by: Jenna
from Powhatan, VA
[This review was collected as part of a promotion.] this smart watch is everything is claims to be. i really do enjoy it. the only downfall of it is the battery life. i guess i'm used to charging my fitbit only once a week. now im having to charge my watch every other day. it's not a deal breaker but i do enjoy how it tracks your sleep and with a short battery life, it is difficult to enjoy all features all the time.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love to Run
on September 25, 2020
Posted by: LaVi
the watch has done a great job tracking my runs. it gives some insight that my old watch didn't offer. however the battery life isn't the best. it doesn't even last a full day. i've turned off features know to drain the battery, but i may be missing some.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on February 3, 2021
Posted by: Momtaxc
i love my new samsung active2. easy to set up and use. the only problem i have is i am left handed and wear the watch on my right wrist which makes it hard to use the buttons. it needs to have a feature like a phone where you can turn it upside-down and the face will switch.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Looks nice, but the durability suck!
on October 27, 2020
Posted by: MawiiJu
[This review was collected as part of a promotion.] the paint chips very easily.
if you get water damage its not covered under warranty.
i suggest not swimming or showering with the thing (which is 2 big reason i.got the watch )
had mine for under a year.
if you want something that can handle everyday usage and can handle water from swimming, have a great speaker, and can function even with getting banged against things on everyday use.
i do not recommend this watch!!!
if you get water damage its not covered under warranty.
i suggest not swimming or showering with the thing (which is 2 big reason i.got the watch )
had mine for under a year.
if you want something that can handle everyday usage and can handle water from swimming, have a great speaker, and can function even with getting banged against things on everyday use.
i do not recommend this watch!!!
Features
5
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your time
on January 11, 2023
Posted by: Samsung user
from Omaha, NE
Expertise:Intermediate
This watch claims to be water resistant, but it is not. Do not get even a drop on this device because it will die. I got it wet washing my hands and it died for a few weeks. I guess it dried out because it eventually started working again. One hand washing again and it was dead completely.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 17, 2023
Samsung user, we appreciate your feedback on your Samsung Galaxy Watch Active2. The full user manual can give you more information but we do recommend after exposing the device to water that you use a soft dry cloth to dry the device to prevent any water damage from occuring. We've included a link below for the full product manual that can help you with any further difficulties. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
warning too hot
on August 11, 2021
Posted by: ericher
from Laredo Texas
I have a Samsung active watch that never work properly but im not loosing my hope im sure sooner or later a new update will come that is going to take by surprise all these “watch must be turned off due to overheating” what ? and nobody in tech issues has a clue….
But forget all past issues and go for the newest watch, im sure this is the one….I refuse to believe Samsung is letting down someone so faithful as me.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 12, 2021
Hello ericher, thanks for reaching out. I hear what you're saying. Here is a link (https://www.samsung.com/us/support/answer/ANS00076952/) to an article that will help you learn more about keeping your device at a normal operating temperature. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143598906
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143598906
^Elizabeth
Written by a customer while visiting Samsung US