Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,248 Reviews)
Rating breakdown 1,248 reviews
5 Stars
828
4 Stars
232
3 Stars
67
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
2
An expensive but accurate fitness trainer
on September 30, 2019
Posted by: troybob
from tucson, az
Expertise:Expert
It's not a BAD watch....but....
I bought this to replace a broken android watch. Everyone said that the Samsung OS was so much better than android wear. It is, and isn't. I seemed to have given up SOO much functionality by switching to Tizen while just getting a bit more peppy response. I'm perplexed why reviews prefer Tizen to Wear OS, although (to be fair) I did have some stability issues with Wear I haven't seen with Tizen in the first few days.
Want to get turn by turn directions while driving without looking at your phone? Get ready to pay for an app if you want navigation to work well (the free ones aren't great - and there is no native navigation integration for some reason). You can't even install google maps to check traffic before you leave a work meeting (because looking at your phone is rude, right?).
Want to start a Pandora song or any podcast? Want to join the upcoming Webex meeting by just tapping your watch while driving? Want to reply to a Slack or Webex Teams chat? Want to check the weather radar (for free?) Want to make a Jabber or Google Hangouts call? Too bad - pull out your phone!
Want to ask your phone a question? You'll need Bixby for that (no thanks - 6 samsung phones later I've never turned her on.)
To be clear - there is a galaxy store with watch apps and watch faces - but be sure to research the differences in the Galaxy store and the Android Play store before you purchase. To me the gap is too great. I never once said "oh I didn't know it could do that!".
Honestly the watch is great for hardware - the battery is excellent (5 stars on battery) and the display is great. I really bought it for the ECG, because of family history, but it's not there yet in software so it's vapor-ware. So I feel like I paid 300 bucks for a glorified fitness planner that will sometimes let me respond to limited notifications - the rest I have to pull out my phone.
I love my Samsung phone (and the 6 other samsung phones I've had in my life) - hopefully one day there will be a unified android watch OS, because the samsung OS seems more refined (good job devs), but lacks a TON of ecosystem partnerships and fragments development (bad job business leaders).
This could be a great watch for many people, just not for someone spoiled on their old android apps that aren't available for Tizen.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Great hardware. Lousy Software
on October 21, 2019
Posted by: BobL
from New Jersey
Expertise:Expert
Bought this on the day of release and loved it right out of the box. About a week or so ago, a software update broke some of the fitness tracking capability.
I have the watch synced to a Galaxy S10+ and everything I do as far as workouts is recorded on the phone's Samsung Health app so I know that part is working. However, looking at the watch it shows zero minutes for workouts and additionally, shows me active for 24 hours a day.
I'm hoping that since a software update apparently broke this, that one in the future will fix it.
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
it's ok
on December 3, 2019
Posted by: TiffV
from Fort Lauderdale, FL
Expertise:Intermediate
It's functional when I cannot use my phone and it's really cute. the only thing i do not like is the battery time sucks. I turn my watch on at 8am and i get a low battary alert around 1pm. this has happened everyday since i got the watch 5 days ago.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Heart Rate Monitor is Useless
on February 4, 2020
Posted by: MSmith
from Los Angeles, CA
Expertise:Expert
It's a really nice watch with a good speaker. But one core function -- heart rate monitoring -- only works manually. When it's set to automatic monitoring and I'm rest, it registers a heart rate 20-30 bpm higher than actual. When in a car or on an airplane, it's even worse. Apparently this is a software issue that has gone unaddressed for a long time. (See this post: https://eu.community.samsung.com/t5/Wearables/Galaxy-Watch-Active-2-issues-summary/td-p/1390908). To me, this is a deal killer.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Brand Ambassador, Samsung, April 1, 2020
Hello Msmith, thank you so much for taking the time to write this review and we appreciate your feedback. ^Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
It's a excellent product
on October 9, 2019
Posted by: CozyJohn
from Savannah
Expertise:Intermediate
This is an excellent product for me. I can't speak for anyone else, but it's the right size display, looks good, if fact I have kept the orginal band. Except for the "Iwatch" I've tried alot of smartwatches and trackers.
Active 2 has the ability to track fitness, provides very good smartwatch features and looks great.
Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Charger broken out of the box
on October 22, 2019
Posted by: kevin
from ny
Expertise:Expert
Waited a month for the watch on backorder... received ti finally and the charger does not charge the device... So once the battery is dead the watch is useless and now I have to send it back and wait even longer??
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Smartwatch Out There!
on September 29, 2019
Posted by: truthseeker23
from New Mexico, NM
Expertise:Intermediate
To be completely honest, this is the best watch I have ever owned. I have only had it for a couple of days, but so far it has exceeded my expectations by far. The feel of the watch is great. I was worried about the size of the 44mm on my wrist, but since the watch is so slim compared to the Gear s3 Frontier, it fits pretty well without the bulkness. Also, you can answer calls on here and talk into the watch which is one of the main reasons why I switched to this one from the first galaxy watch active. The watch recharges fast with the stock charger. Last a very long time, definitely all day even if you use it a lot. I also love the touch sensitive rotating bezel. Overall, I would definitely recommend this watch. This is the watch the should have been the first galaxy watch active. But either way, worth the updgrade.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love and hate
on November 7, 2019
Posted by: Water logged
from Burke, VA
Expertise:Beginner
Got the watch a week ago. After 2 days, voice assist came on that disabled all tracking and apps. After 4 hours on chat help, went to Samsung Repair Center and they fixed it with a few clicks. Tracks my swimming (except kicking laps), but no longer counts my daily steps automatically. Otherwise, I love the watch.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US