Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
2
Very Cute But Doesn't Work
on August 3, 2021
Posted by: Chelsea
the pros are the watch is nice looking and notifications work really well. the cons are everything else. i get water notices just from sweat (so a workout watch you can't workout in). battery lasts less than a day, even with minimum things running and black screen. lastly, my favorite, which is it will randomly decide to end my workouts as i'm running, i won't notice till i look at my time and it completed my run minutes ago. so unbelievably frustrating! so if you want this watch to keep time/notifications buy it, it's great (other than the battery), otherwise steer very clear!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Chelsea, thank you for sharing your experience with this watch. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into the other issues you mentioned, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574655
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574655
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
stopped connecting
on August 5, 2021
Posted by: Astra German
from St Louis, Mo
my watch will not connect to my phone! i've tried it several times and it will not connect. i can't update the software or do anything else it used to work when i got it, but a couple weeks ago it will not connect
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Astra German, thank you for reaching out. I understand what you are going through. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003238/) to an article that will help you troubleshoot the watch not connecting to a phone. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143577572
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143577572
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Pay pops up all the time
on August 8, 2021
Posted by: MikeB
from San Diego, CA
Expertise:Intermediate
This watch worked out great until recently. Samsung Pay pops up all the time. Makes this watch useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 9, 2021
Hello MikeB, thanks for reaching out. I can see why that would be difficult. In order for us to look into this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143588808
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143588808
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Touch screen stopped responding
on August 10, 2021
Posted by: Brian
This watch worked well for about a year and a half but last week the touch screen stopped responding. I tried rebooting it in hopes that it would work but nothing changed. I would recommend this product if it lasted longer. I would expect something for this price to last longer.
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 10, 2021
Hello Brian, thank you for reaching out. I can see how hard you've tried to get this resolved. I know you have done some troubleshooting but here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003105/) to an article that may help you with the issue. If your screen still isn't responding, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143590638
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143590638
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth purchasing
on August 11, 2021
Posted by: Macsbrat
from Attalla, Al
Expertise:Intermediate
I bought the Samsung active 2 watch three months ago and it stopped working.
Cost more to repair than the watch cost .
Not worth it .
Cost more to repair than the watch cost .
Not worth it .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 11, 2021
Hello Macsbrat, thank you for reaching out. We are sorry to hear of your experience with this watch. I understand how this must feel. In order for us to look into this matter further, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143596244
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143596244
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
very bad
on August 13, 2021
Posted by: Hernan Garces
from Coconut Creek
the watch is very bad. i bought this watch a year ago but this one doesn't work anymore. i don't recommend this watch to anyone. and the repair service is very expensive.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Buy beware
on August 14, 2021
Posted by: Case2231
from Texas
Expertise:Intermediate
Falls apart and warranty will not be honored. Get warranty from the business you buy from.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on August 16, 2021
Posted by: tjayde11
from Virginia
i traded in my apple watch series 5 after switching to a galaxy from an iphone. no regrets. i love this watch so much. it's very versatile and looks sporty but also sleek and professional and works like a charm.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello tjayde11, that's wonderful news! Welcome to the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US