Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
1
Stop working
on July 21, 2021
Posted by: Gina
from St.maarten
Expertise:Beginner
Bought my watch one year and six months, however the touch screen is no longer working. Very disappointing
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Gina, thank you for bringing this to our attention. I understand how that must feel. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539336
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539336
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed with the battery life
on July 28, 2021
Posted by: Mur S
the battery lasts 24 hours at best. not impressed. also, the sleep ap and other samsung health ap features do not seem to be very accurate.
the watch needs rethinking.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 29, 2021
Hello Mur S, thank you for bringing this to our attention. I understand how frustrating it can be when expectations don't quite meet. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the battery life. In order for us to look into the other issues further, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143558777
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143558777
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Do not swim or exercise with it!
on July 31, 2021
Posted by: Jgibs
from Louisville, ky
Expertise:Beginner
it's a watch to track your exercise. it has some great apps and pairs nicely with samsung health on your samsung phone. only problem is the watch malfunctions with sweat and a splash of water. i've never been in a pool or body of water to truly test out their claim of "it can withstand depths of 5 feet for up to 30 minutes", but i wouldn't do it if i were you. you'll void your warranty and your heart rate and other sensors will stop working after a splash of water and some sweat.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Could be great. But it's not
on July 30, 2021
Posted by: John
for the most part, i love the style and function of this watch. but i have 2 issues. first issue is no bezel. my last galaxy watch had one and protected from accidental touches and also provided a layer of protection for the screen. 2nd issue is how sensitive this watch is to accidental touches. i wear long sleeves at work. and throughout my day, i constantly feel my wrist buzzing from my sleeve touching my screen. it sets alarms, changes the watch face, starts timers, creates events, and most recently, it turned my bluetooth off. like seriously annoying. i wish there was a way to change sensitivity. when i'm off work and in short sleeves, it's a decent watch. but at work, where i use alot of the functions, i'm constantly having to undo operations that my sleeve performs on my watch.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 2, 2021
Hello John, thank you for bringing this to our attention. I understand how difficult this has been for you. In order for us to look into this issue further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143569267
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143569267
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Great technology but it fell apart
on August 1, 2021
Posted by: Marie
from Sedalia, MO
Expertise:Expert
I wear it daily, love this watch, have had it a little over a year and although I have to charge it daily, it was worth it. Today its backing fell off and it has been "rebooting" for over an hour. I would have given 5 stars and probably recommended the watch but for what I paid for it, it should have lasted much much longer.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello Marie, thank you for reaching out. If I were in your position, I would be upset too. In order for us to look into these issues further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572584
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572584
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Not water resistant
on August 1, 2021
Posted by: Ashely
overall it's a good watch however the ecg function is hard to use, and the water mode doesn't work properly because i was standing in 3 ft of water and now my watch won't turn on. i've tried charging and restarting it to no avail. i feel like for the price it's a let down especially if it's marketed as water resistant plus i'm in health care so i wash my hands a lot and need a watch i'm not worried about getting wet and it breaking. i wouldn't recommend it for those reasons.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Battery
on August 2, 2021
Posted by: Anonymous
from South Miwlaukee, WI
Expertise:Intermediate
I had this thing a little over a year. I only charged it when needed. Sometime even powered it down to save battery. Now after just over a year later it will not hold a charge for more then a few hours. Goes from 100% to 30% in 5 to 6 hrs. Not worth all that money for a watch that only works for a year
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello LeoSyn, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572095
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572095
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Body scratches very easily
on August 3, 2021
Posted by: Disappointed customer
from UK
Expertise:Intermediate
The body of the watch scratches very easily. Even being very careful with it. It is a nice looking watch but the scratches in the aluminium version make almost unusable for me. In addition to this the app choice is limited and Samsung health has a number of major limitations such as not being able to display the data in a laptop (app only).
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US