Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,248 Reviews)
Rating breakdown 1,248 reviews
5 Stars
828
4 Stars
232
3 Stars
67
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
1
Great technology but it fell apart
on August 1, 2021
Posted by: Marie
from Sedalia, MO
Expertise:Expert
I wear it daily, love this watch, have had it a little over a year and although I have to charge it daily, it was worth it. Today its backing fell off and it has been "rebooting" for over an hour. I would have given 5 stars and probably recommended the watch but for what I paid for it, it should have lasted much much longer.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello Marie, thank you for reaching out. If I were in your position, I would be upset too. In order for us to look into these issues further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572584
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572584
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Not water resistant
on August 1, 2021
Posted by: Ashely
overall it's a good watch however the ecg function is hard to use, and the water mode doesn't work properly because i was standing in 3 ft of water and now my watch won't turn on. i've tried charging and restarting it to no avail. i feel like for the price it's a let down especially if it's marketed as water resistant plus i'm in health care so i wash my hands a lot and need a watch i'm not worried about getting wet and it breaking. i wouldn't recommend it for those reasons.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Battery
on August 2, 2021
Posted by: Anonymous
from South Miwlaukee, WI
Expertise:Intermediate
I had this thing a little over a year. I only charged it when needed. Sometime even powered it down to save battery. Now after just over a year later it will not hold a charge for more then a few hours. Goes from 100% to 30% in 5 to 6 hrs. Not worth all that money for a watch that only works for a year
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello LeoSyn, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572095
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572095
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Body scratches very easily
on August 3, 2021
Posted by: Disappointed customer
from UK
Expertise:Intermediate
The body of the watch scratches very easily. Even being very careful with it. It is a nice looking watch but the scratches in the aluminium version make almost unusable for me. In addition to this the app choice is limited and Samsung health has a number of major limitations such as not being able to display the data in a laptop (app only).
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Very Cute But Doesn't Work
on August 3, 2021
Posted by: Chelsea
the pros are the watch is nice looking and notifications work really well. the cons are everything else. i get water notices just from sweat (so a workout watch you can't workout in). battery lasts less than a day, even with minimum things running and black screen. lastly, my favorite, which is it will randomly decide to end my workouts as i'm running, i won't notice till i look at my time and it completed my run minutes ago. so unbelievably frustrating! so if you want this watch to keep time/notifications buy it, it's great (other than the battery), otherwise steer very clear!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Chelsea, thank you for sharing your experience with this watch. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into the other issues you mentioned, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574655
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574655
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
stopped connecting
on August 5, 2021
Posted by: Astra German
from St Louis, Mo
my watch will not connect to my phone! i've tried it several times and it will not connect. i can't update the software or do anything else it used to work when i got it, but a couple weeks ago it will not connect
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Astra German, thank you for reaching out. I understand what you are going through. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003238/) to an article that will help you troubleshoot the watch not connecting to a phone. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143577572
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143577572
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Pay pops up all the time
on August 8, 2021
Posted by: MikeB
from San Diego, CA
Expertise:Intermediate
This watch worked out great until recently. Samsung Pay pops up all the time. Makes this watch useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 9, 2021
Hello MikeB, thanks for reaching out. I can see why that would be difficult. In order for us to look into this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143588808
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143588808
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Touch screen stopped responding
on August 10, 2021
Posted by: Brian
This watch worked well for about a year and a half but last week the touch screen stopped responding. I tried rebooting it in hopes that it would work but nothing changed. I would recommend this product if it lasted longer. I would expect something for this price to last longer.
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 10, 2021
Hello Brian, thank you for reaching out. I can see how hard you've tried to get this resolved. I know you have done some troubleshooting but here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003105/) to an article that may help you with the issue. If your screen still isn't responding, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143590638
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143590638
^Elizabeth
Written by a customer while visiting Samsung US