Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,248 Reviews)
Rating breakdown 1,248 reviews
5 Stars
828
4 Stars
232
3 Stars
67
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
5
Great Watch
on July 14, 2021
Posted by: Shika
from North Carolina
i reveiwed this brand a few days ago realizing today
i wrote a review for a different color and size. after owning my 40mm rose gold, bluetooth, active 2 watch for almost a year now, i can say that i love it and that i’m enjoying it. i like how you can download the different faces and change the band if i wanted to. i can also appreciate when it automatically detects a workout, reminds me to be active after an hour of inactivity. seeing the notifications when i reach my daily step goals and my percentage of activity goals as well is so encouraging. the battery life is amazing also. other than that, the only thing i wish that i can do is respond to text messages but hey! what can i say when i have most apple products but a samsung watch!
i wrote a review for a different color and size. after owning my 40mm rose gold, bluetooth, active 2 watch for almost a year now, i can say that i love it and that i’m enjoying it. i like how you can download the different faces and change the band if i wanted to. i can also appreciate when it automatically detects a workout, reminds me to be active after an hour of inactivity. seeing the notifications when i reach my daily step goals and my percentage of activity goals as well is so encouraging. the battery life is amazing also. other than that, the only thing i wish that i can do is respond to text messages but hey! what can i say when i have most apple products but a samsung watch!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Watch band lasted longer than the watch
on July 15, 2021
Posted by: Slick
15 months old and the screen is dead. watch has been cared for very well. i enjoyed it while it lasted.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 15, 2021
Hello Slick, thank you for bringing this tour attention. I understand how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143521046
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143521046
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite watch ever
on July 15, 2021
Posted by: Amom
i've had 3 samsung smart watches. everyone of them have been great, however, this one is my absolute favorite. i have a cellular line with it and i can go without my phone, and still receive notifications and phone calls. i really like the health tracking, especially the swimming and running features. i can swim with it! imagine that! something i couldn't with my other smart watches. i like the color, the durability, the ease of use, the slimness of it! what's not to like about this watch! i've had this watch over a year and i cannot imagine what i did without it. :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very poor construction-DISAPPOINTED
on July 21, 2021
Posted by: Toya
after going into my wireless carrier's retail store to purchase a different activity tracker, i was sold on purchasing the active2. i was excited because i trust samsung products and have been a consumer for several years now. this watch was so disappointing! after just a couple weeks of wear the band began to show signs of wear. i ordered replacements and continued my daily wear. with just over a year of use, the back of the watch all of a sudden came off. whatever cheap glue that was used to adhere it to the sensor basically melted, or disintegrated. of course it is now out of warranty, and the only solutions are to pay for repair (more cheap glue i presume), or trade it in and upgrade only to pay an additional $200 for the new one (which is also likely to have the same cheap glue).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Toya, thank you for reaching out. I understand how hard this has been for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539812
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539812
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Stop working
on July 21, 2021
Posted by: Gina
from St.maarten
Expertise:Beginner
Bought my watch one year and six months, however the touch screen is no longer working. Very disappointing
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Gina, thank you for bringing this to our attention. I understand how that must feel. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539336
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539336
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed with the battery life
on July 28, 2021
Posted by: Mur S
the battery lasts 24 hours at best. not impressed. also, the sleep ap and other samsung health ap features do not seem to be very accurate.
the watch needs rethinking.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 29, 2021
Hello Mur S, thank you for bringing this to our attention. I understand how frustrating it can be when expectations don't quite meet. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the battery life. In order for us to look into the other issues further, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143558777
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143558777
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Do not swim or exercise with it!
on July 31, 2021
Posted by: Jgibs
from Louisville, ky
Expertise:Beginner
it's a watch to track your exercise. it has some great apps and pairs nicely with samsung health on your samsung phone. only problem is the watch malfunctions with sweat and a splash of water. i've never been in a pool or body of water to truly test out their claim of "it can withstand depths of 5 feet for up to 30 minutes", but i wouldn't do it if i were you. you'll void your warranty and your heart rate and other sensors will stop working after a splash of water and some sweat.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Could be great. But it's not
on July 30, 2021
Posted by: John
for the most part, i love the style and function of this watch. but i have 2 issues. first issue is no bezel. my last galaxy watch had one and protected from accidental touches and also provided a layer of protection for the screen. 2nd issue is how sensitive this watch is to accidental touches. i wear long sleeves at work. and throughout my day, i constantly feel my wrist buzzing from my sleeve touching my screen. it sets alarms, changes the watch face, starts timers, creates events, and most recently, it turned my bluetooth off. like seriously annoying. i wish there was a way to change sensitivity. when i'm off work and in short sleeves, it's a decent watch. but at work, where i use alot of the functions, i'm constantly having to undo operations that my sleeve performs on my watch.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 2, 2021
Hello John, thank you for bringing this to our attention. I understand how difficult this has been for you. In order for us to look into this issue further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143569267
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143569267
^Elizabeth
Written by a customer while visiting Samsung US