Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
3
Not very well built
on October 15, 2023
Posted by: SandPatti
I have had this watch for about 1-1/2 years. The back has fallen off and I have glued it back on. Yesterday, Oct 14th the front of the watch loosened up while I was walking and I have been trying to super glue it back on. I have never used this watch in water. Only wear it for walking - everyday 2 - 3 miles per day.
Response from Samsung USBy Social Commerce, October 16, 2023
Hi SandPatti,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Active2. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch Active2 in the seat of your taxi on your way to catch your flight, having your Watch Active2 stolen from your bag, getting caught in an impromptu rainstorm, to dropping your Watch Active2 and shattering the watch face. We also have over 700 authorized repair locations available nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind when it comes to protecting your investment! Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Active2. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch Active2 in the seat of your taxi on your way to catch your flight, having your Watch Active2 stolen from your bag, getting caught in an impromptu rainstorm, to dropping your Watch Active2 and shattering the watch face. We also have over 700 authorized repair locations available nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about the ultimate peace of mind when it comes to protecting your investment! Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Good watch
on November 17, 2023
Posted by: GermR
Expertise:Expert
It's a good watch it help me with my fitness plan and a good health tracker
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad design
on November 19, 2023
Posted by: Maestro
from Maryland
Expertise:Intermediate
The sensor required for EKG to function properly wend bad, and I found a lot of complaints on the web about that...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, November 24, 2023
Hey Maestro,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without having more details available regarding what you may be experiencing with your Galaxy Watch Active2 and without being able to ask you any follow up questions in response to what you have shared with us, I suggest contacting Samsung Support at your earliest convenience if you would like further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without having more details available regarding what you may be experiencing with your Galaxy Watch Active2 and without being able to ask you any follow up questions in response to what you have shared with us, I suggest contacting Samsung Support at your earliest convenience if you would like further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Irreplaceable Battery
on March 27, 2024
Posted by: PinkFlamingo
from Pefferlaw, ON
I loved my Galaxy Watch Active2. Unfortunately, the battery died. The cost to have someone else try to replace the battery is prohibitive. Purchasing a battery replacement kit, online, is less so, but no guarantee that we can replace the battery successfully, without damaging the phone and that it will even work afterwards.
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on June 7, 2024
Posted by: tidytammy
from Central Bridge, NY
Expertise:Intermediate
The watch after an auto update uses up battery life super fast. 8 hour work day starts at 100% and ends at 39%!!! Then, after using the swimming exercise mode, watch completely stopped working after the 3rd time in water. Only used 3x in the pool, 45 minute water aerobics class. Watch dead. Water penetrated although I did not go below recommended depths etc.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
4
Response from Samsung USBy Social Commerce, June 10, 2024
Hey Tidytammy,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Galaxy Watch in the seat of your taxi on your way to catch your flight, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Galaxy Watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Your Galaxy Watch Active2 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Your Watch Active2 is water resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. It is not intended for scuba diving. You can use Water lock mode to exercise in the water. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. From Settings, tap Advanced > Water lock mode, and tap Turn on to enable this feature. You can also access Water lock mode from Quick settings. Swipe down from the top of the watch, and tap. Press and hold the Home/Power key for two seconds to turn off the mode. For your convenience, I have included a link below that contains your device manual. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that provides physical damage protection to your eligible devices. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Galaxy Watch in the seat of your taxi on your way to catch your flight, having your device stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Galaxy Watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Your Galaxy Watch Active2 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Your Watch Active2 is water resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. It is not intended for scuba diving. You can use Water lock mode to exercise in the water. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. From Settings, tap Advanced > Water lock mode, and tap Turn on to enable this feature. You can also access Water lock mode from Quick settings. Swipe down from the top of the watch, and tap. Press and hold the Home/Power key for two seconds to turn off the mode. For your convenience, I have included a link below that contains your device manual. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't take this thing swimming!
on June 25, 2024
Posted by: Triii
from Canada
Well it lasted me like 5 years so it was decent for tracking my workouts. Only when I went swimming with it once and I did the swimming activity function (it was a chlorine pool) and it was working until the end of my swimming. It just shuts off. Though I was in the pool for about an hour... I bought tools to open it and clean it, I dried it off and tried to remove any water I saw inside it but it's not turning on anymore. Why is there a swimming activity on the watch if I can't swim with it knowing that I'm not permanently damaging the watch?? I liked this watch and hoped it could lasts me 5 more years. So I'm sad now :(
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, June 26, 2024
Thank you for reaching out to us regarding your Active2, Triii. This watch is rated 5ATM, and passed military specification (MIL-STD-810G) testing.
5ATM means that they are water resistant to up to 50 meters in depth for 10 minutes. This rating makes some Samsung watches suitable for low-velocity and shallow-water activities. I will be attaching a link that provides information on how to protect this watch while in water. If you have any further concerns or questions, please contact us at Samsung Support. -Kelvin
https://www.samsung.com/au/support/mobile-devices/what-is-5atm/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
5ATM means that they are water resistant to up to 50 meters in depth for 10 minutes. This rating makes some Samsung watches suitable for low-velocity and shallow-water activities. I will be attaching a link that provides information on how to protect this watch while in water. If you have any further concerns or questions, please contact us at Samsung Support. -Kelvin
https://www.samsung.com/au/support/mobile-devices/what-is-5atm/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
warning too hot
on August 11, 2021
Posted by: ericher
from Laredo Texas
I have a Samsung active watch that never work properly but im not loosing my hope im sure sooner or later a new update will come that is going to take by surprise all these “watch must be turned off due to overheating” what ? and nobody in tech issues has a clue….
But forget all past issues and go for the newest watch, im sure this is the one….I refuse to believe Samsung is letting down someone so faithful as me.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 12, 2021
Hello ericher, thanks for reaching out. I hear what you're saying. Here is a link (https://www.samsung.com/us/support/answer/ANS00076952/) to an article that will help you learn more about keeping your device at a normal operating temperature. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143598906
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143598906
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Less than mediocre
on October 7, 2020
Posted by: Tp4samsung
from VA
i was really excited to receive my galaxy watch. i misplace my phone frequently so the find my phone function was much desirable.
since i've received my watch, i have noticed that the find my phone feature does not always work. this is disappointing because it's the main reason that i purchased the watch.
the watch is terrible at capturing steps.
the text feature is most consistent when connected to bluetooth and wifi but i've had issues it as well. i do like that you're able to type or use voice-to-text to send messages.
i have also found my skin getting irritated lately from wearing it.
i would not purchase this product again.
since i've received my watch, i have noticed that the find my phone feature does not always work. this is disappointing because it's the main reason that i purchased the watch.
the watch is terrible at capturing steps.
the text feature is most consistent when connected to bluetooth and wifi but i've had issues it as well. i do like that you're able to type or use voice-to-text to send messages.
i have also found my skin getting irritated lately from wearing it.
i would not purchase this product again.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Written by a customer while visiting Samsung US