Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
3
Terrible in Water
on March 27, 2025
Posted by: CamHod
This thing dies with water, I shower with mine on and it is now stuck in a boot loop. I don't recommend using this for swimming it will kill the watch because mine died just from it going in the shower and not being submerged.
Response from Samsung USBy R&R Team, March 28, 2025
Hey there CamHod,
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch Active2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Watch Active2 offers a 5ATM water resistance rating, however, to prevent damage to your device we suggest the following tips:
> Whenever your device gets wet, dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues.
> Do not expose the device to water at high pressure.
> If the device is dropped or receives an impact, the water and dust resistant features of the device may be damaged.
You can also use Water Lock Mode to disable your touchscreen, wake-up gestures, and watch Always On when you're exercising in water. Apps that you download and install onto your watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. For your convenience, I have included some resources below that you can review at your leisure. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch stuck in a boot loop or will not boot last logo screen
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch Active2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Watch Active2 offers a 5ATM water resistance rating, however, to prevent damage to your device we suggest the following tips:
> Whenever your device gets wet, dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues.
> Do not expose the device to water at high pressure.
> If the device is dropped or receives an impact, the water and dust resistant features of the device may be damaged.
You can also use Water Lock Mode to disable your touchscreen, wake-up gestures, and watch Always On when you're exercising in water. Apps that you download and install onto your watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. For your convenience, I have included some resources below that you can review at your leisure. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung smart watch stuck in a boot loop or will not boot last logo screen
https://www.samsung.com/us/support/troubleshooting/TSG01003223/
Written by a customer while visiting Samsung US
