Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
1
deceptive advertising
on January 31, 2023
Posted by: paul
from clifton park ny
watch has a track your swim feature... has 5atm stamped on the back... but is not waterproof... how do you justify that!?
i have 2 of these that are dead after some light swimming... this is ridiculous samsung, stop with the nonsense
i have 2 of these that are dead after some light swimming... this is ridiculous samsung, stop with the nonsense
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 1, 2023
Paul, thank you for your feedback on your Samsung Galaxy Watch Active2. This device is compatible with swimming or water exposure, however, we do recommend enabling the "water lock" feature of the device to help prevent water damage to the device. Please feel free to reach out to us with further feedback or questions regarding your Samsung products. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
You should get a good year out of the product
on April 5, 2023
Posted by: Audlalle
from Georgia
Expertise:Intermediate
I bought it July of 2021 and it is already failing. I don't do anything unusual. About six months ago it decided it didn't want to turn back on. Eventually, it did. Now, on one side the touch sensors are not working so I had to switch my most active apps to the left side...Now, any screen that wants to open, opens at will. I'm a Samsung electronics girl, a maintenance technician told me never to buy their appliances, I think I will add watches to that list. My tablet(S), which I use heavily in my work, have functioned fine and so have my phones. This watch has been a disaster.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 6, 2023
Hi Audlalle, thank you for your feedback on your Samsung Galaxy Watch Active2. We would be more than happy to help you troubleshoot your device. We have provided a link to the Samsung Support Team for you to reach out to at your convenience to work with you one on one to troubleshoot your device. We appreciate you being a loyal Samsung customer, and look forward to assisting you further. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Faulty after 1.5 years
on June 5, 2023
Posted by: FaultyProducts
from Illinois
Expertise:Intermediate
At first I was very happy with the watch. It tracked steps, calories, and my workouts however the battery life was not as advertised. I would have to charge the watch every night and by the time I would head to bed it had about 15% left. I even adjusted the battery life and app usage to extend the life of the battery but was only lucky to get it to just over two days before having to recharge. The most upsetting thing was one morning I out my watch on and went about my day and went to check my watch and it had 0 steps tracked. The watch just stopped tracking everything and I was unable to scroll down on the watch to the quick settings. I am not facing a similar issue with another product. I am convinced that Samsung short hands their products for them to only work up to two years and then become faulty after that. This is what has happened with the past two products I have bought
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Hi there,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Active2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to glance over the article I have included for you below titled, "Reduced battery life on your Samsung smart watch" for some great troubleshooting steps. In regard to accuracy, I have also included a link to an article titled, "Step and heart rate tracking not working on Samsung smart watch" that you may find beneficial. Of course, without being able to ask you a few follow up questions to what you have shared with us, I still would suggest reaching out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Active2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to glance over the article I have included for you below titled, "Reduced battery life on your Samsung smart watch" for some great troubleshooting steps. In regard to accuracy, I have also included a link to an article titled, "Step and heart rate tracking not working on Samsung smart watch" that you may find beneficial. Of course, without being able to ask you a few follow up questions to what you have shared with us, I still would suggest reaching out to Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't Last
on June 27, 2023
Posted by: None
from Florida
Expertise:Beginner
Bought the watch just about two years ago. Today its dead. Not worth the money. Will not buy another.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy Debra, Social Commerce, June 27, 2023
Greetings None,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article that I have linked below for your convenience titled, "Reduced battery life on your Samsung smart watch" for some helpful troubleshooting steps you can take in the privacy of your own home. Without knowing more information regarding to what you may be experiencing, please reach out for troubleshooting assistance when you have the free time. Please do not hesitate to reach out to Samsung Support when it is most convenient for you. Thank you for being an unwavering Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the article that I have linked below for your convenience titled, "Reduced battery life on your Samsung smart watch" for some helpful troubleshooting steps you can take in the privacy of your own home. Without knowing more information regarding to what you may be experiencing, please reach out for troubleshooting assistance when you have the free time. Please do not hesitate to reach out to Samsung Support when it is most convenient for you. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy watch 2
on July 1, 2023
Posted by: mirta562
from Fort Worth,TX
Expertise:Intermediate
I've had mine for about 4 years. I've never had a problem with it. I've only had to update the software a few times, and love the updates. No need for a new watch. I've gone threw a few different phones, not galaxy and they all have worked with it, right now I have a Motorola. I only came on here to see if I could find accessories for it to style it up a bit lol
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
not for water
on July 17, 2023
Posted by: Normal person
I bought it. Great for everyday use. DO NOT USE IN WATER. I thought it could take my swimming sessions and it malfunctioned.
Response from Samsung USBy Bethany, Social Commerce, July 18, 2023
Hello...Thank you for your review of the Samsung Galaxy Watch Active2. We value your input as we strive to innovate and improve on the design and functionality of our products. I've linked an article that offers water resistance tips including the following:
The Galaxy Fit, Galaxy Fit2, Gear S3, Galaxy Watch, Galaxy Watch3, Galaxy Watch Active, Galaxy Watch Active2, Galaxy Watch4, Galaxy Watch4 Classic, Galaxy Watch5, and Galaxy Watch Pro can stay under 5 feet of water for up to 30 minutes.
Whenever your watch gets wet, dry it thoroughly with a clean, soft cloth.
Do not expose the watch to water at high pressure levels.
Please feel free to contact Samsung Support, also below, for additional assistance. Thank you for being the best part of Samsung. -Bethany
Samsung smart watch water resistance tips
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The Galaxy Fit, Galaxy Fit2, Gear S3, Galaxy Watch, Galaxy Watch3, Galaxy Watch Active, Galaxy Watch Active2, Galaxy Watch4, Galaxy Watch4 Classic, Galaxy Watch5, and Galaxy Watch Pro can stay under 5 feet of water for up to 30 minutes.
Whenever your watch gets wet, dry it thoroughly with a clean, soft cloth.
Do not expose the watch to water at high pressure levels.
Please feel free to contact Samsung Support, also below, for additional assistance. Thank you for being the best part of Samsung. -Bethany
Samsung smart watch water resistance tips
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Written by a customer while visiting Samsung US
Customer Rating
1
A disappointment
on August 2, 2023
Posted by: Laurin
from Oregon
Expertise:Intermediate
I've had this watch for about 2 months, took it kayaking yesterday and with it being rated for 50 atm of under water pressure I thought it be fine being splashed on and momentarily submerged under a 2 inches or so, but no. Touch screen now goes completely haywire by its own, but is unresponsive to touch
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 8, 2023
Hello Laurin... Thank you for your review of the Samsung Watch Active2. We appreciate all feedback as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them for assistance. Thank you for being the best part of Samsung. -Bethany
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Written by a customer while visiting Samsung US
Customer Rating
2
Glitchy
on August 13, 2023
Posted by: Andrea
from California
Expertise:Intermediate
The back portion where the heart monitor is came off. I took it off the charger and noticed the back portion was still stuck to the magnetic charger but the rest of the watch came off. It's almost three years old. It is also very glitchy. I often have to restart it to get certain functions to work. Loved it for the first year. After that I started having issues. The watch has never been submerged in water and I am very diligent with keeping it clean.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 16, 2023
Hello... Thank you for taking the time to review the Samsung Galaxy Watch Active2. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the glitches you've experienced. Please don't hesitate to contact Samsung Support, which I've attached below, for additional assistance. Thank you for being a valued customer. -Bethany
Samsung smart watch screen flickers or has horizontal lines
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Samsung smart watch screen flickers or has horizontal lines
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Written by a customer while visiting Samsung US