Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
4
Looks great
on November 22, 2021
Posted by: Shorty
from Sparta, Ga
[This review was collected as part of a promotion.] Great little watch. Easy to use, and easy to read.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
disappointing
on January 6, 2022
Posted by: Chuck
this watch does not count steps accurately. it also gave me inactivity reminders when i was up and walking around. i've tried updating to the latest software and restarting it, but neither helped. i tested the active2 by wearing it for a full day on my wrist with my old samsung gear s3 and my old fitbit. the active2 step count was nearly half of the counts of the other two devices. i am very disappointed and opened a warranty ticket. would not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Breaking after the warranty expires
on January 13, 2022
Posted by: Dani
from Las Vegas
back lid just came off. works good for the first year, then the glue they use to keep the lid together starts melting and the lid comes off.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life and charging reliability
on February 15, 2022
Posted by: YULI
i haven't had this product for a full year yet and it's already useless. battery: doesn't last for longer than a day or a full day . so i have to charge this watch every day as soon as i get home. the charger is garbage. it already stopped working. now i have an expensive watch that has become useless because there is no other way to charge the watch. unless i spend more money on another useless charger which might or might not last a full year.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on February 19, 2022
Posted by: Euni
the watch just shut off randomly yesterday and refused to turn on. at first, i thought it was the battery even know i knew it shouldn't be dead, so i charged it. it still won't turn on. i've only had this for 14 months, and now it won't work. of course, my warranty has expired, so i will have to pay out of pocket to fix it. i used this for the bare minimum. though it's waterproof, i hardly ever use it in water. i don't use it for much of anything; just track my steps, sometimes for exercise when i remember to turn it on and for text. if they don't fix things, they will be losing lots of customers i am not a happy customer at all right now. battery life also sucks by the way so safe your money and invest in something else. this watch is not it
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Euni!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about your Galaxy Watch Active2 that won't turn on, battery life, and randomly shut down. I know how important your watch be working. The experience is not what we expect from our customers.
Here is a link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Samsung Smart Watch will not Charge or Power On: https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
Samsung Smart Watch Randomly Shuts Down: https://www.samsung.com/us/support/troubleshooting/TSG01003233/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144356020
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about your Galaxy Watch Active2 that won't turn on, battery life, and randomly shut down. I know how important your watch be working. The experience is not what we expect from our customers.
Here is a link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Samsung Smart Watch will not Charge or Power On: https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
Samsung Smart Watch Randomly Shuts Down: https://www.samsung.com/us/support/troubleshooting/TSG01003233/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144356020
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
WORST WATCH EVER!!!!
on February 20, 2022
Posted by: diss
most times when you try to charge it, it doesn't charge.
it's an lte watch but you have to have your phone near by.
it starts to "cool down" so you can't use it.
i am pretty much done with samsung.
it's an lte watch but you have to have your phone near by.
it starts to "cool down" so you can't use it.
i am pretty much done with samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Diss!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch Active2 (Bluetooth)doesn't charge most of the time, and I know how important your watch is to be working. The experience is not what we expect from our customers. In line with this, the watch model is not an LTE.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Setting Up your Samsung Smart Watch with or Without a Phone": https://www.samsung.com/us/support/answer/ANS00078020/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365618
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch Active2 (Bluetooth)doesn't charge most of the time, and I know how important your watch is to be working. The experience is not what we expect from our customers. In line with this, the watch model is not an LTE.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Setting Up your Samsung Smart Watch with or Without a Phone": https://www.samsung.com/us/support/answer/ANS00078020/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365618
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Worse "Water Resistant" offered
on March 4, 2022
Posted by: Ygor
from Natal, RN
after 11 months of use, this watch stopped working the touchscreen after using on a bathtub.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great at first
on April 5, 2022
Posted by: Bennn
from Minneapolis, MN
this was a great watch, but suddenly it has stopped working. now it won't turn on, won't even charge.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Bennn,
Thank you for letting us know about the status of your Galaxy Watch Active2. I'm sorry to hear that your device won't charge and won't power on. I know the importance of your device getting fixed to enjoy using it to its maximum potential. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Kindly visit this link for some troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Another is to check for Software Updates on your watch:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144438207
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US