Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black
Customer Rating
1
Not worth the price
on April 26, 2023
Posted by: Caro_Hoggi95
from North Carolina
Expertise:Intermediate
After half a year the battery gave up, since I still had warranty it was at least no issue to get this repaired. When the warranty was expired, the watch had issues to track down my activties, it either did not measured my hear frequency or did not tracked the route even though GPS was turned on. Now, not even 2 years old it stopped working at all after getting in touch with water, with having the water mode turned on. This really is disappointing for the price I paid back then...
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 27, 2023
Hello Caro_Hoggi95, we appreciate your feedback on your Samsung Galaxy Watch Active2. If you love this device and are looking for a repair, we would be more than happy to assist you with options whether you choose to mail us the device, if you live near a Samsung Experience Store, or a different authorized repair location. We have provided a link to the Samsung Support Team who can assist you with potential troubleshooting or options for repair. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Not water resistant??
on June 5, 2023
Posted by: Brian in MN
from Minneapolis, MN
Expertise:Intermediate
I have had this watch for 2.5 years and have loved it. However, I wore it swimming a couple weeks ago and the battery has been draining *crazy fast* - I've reset it maybe 10 times and still on the fritz. I think a watch that costs as much as this one should last longer than 2.5 years!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Greetings Brian,
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Active2 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. It is water resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. It also is not intended for scuba diving. You can use Water lock mode to exercise in the water. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have included an article titled, "Reduced battery life on your Samsung smart watch" that contains a plethora of great information and/or troubleshooting steps. If you would like any additional assistance, do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Active2. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Active2 is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. It is water resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. It also is not intended for scuba diving. You can use Water lock mode to exercise in the water. While in Water lock mode, touchscreen, wake-up gestures, and watch always on will be disabled. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have included an article titled, "Reduced battery life on your Samsung smart watch" that contains a plethora of great information and/or troubleshooting steps. If you would like any additional assistance, do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed That Floors Are Not Accurate
on October 31, 2019
Posted by: Cleta
from Forest, VA
Expertise:Intermediate
Floors are not recorded accurately. My Fitbit Versa had no problem with logging floors.
Features
4
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Useless Paperweight
on October 17, 2019
Posted by: Active2sucks
Expertise:Intermediate
This "fitness" watch is a mess. The heart rate sensor is a complete joke. My heart rate during a run is typically far below, 20 to 30 bpm, my heart rate when I am walking. I also never receive credit for the number of floors I climb during the day.
Additionally why does this device require so many apps to function. My Versa only ever required one app to function. And my Versa was also far more reliable. I wish I would not have tricked by Samsung's reputation for great products and the belief that an ECG would mean an even better fitness device. Especially since the ECG will probably never be activated.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Great Watch but buggy
on December 3, 2019
Posted by: RyanPN
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I was using the the galaxy S3 Frontier before this. I loved that one. I saw that this had the ECG feature, and thought it would be cool. When I got it, i found out that the ECG feature is not approved by the FDA, so it is unavailable.
On the other hand, the watch is very buggy. It randomly starts vibrating and switching screens, like a ghost it rotating the touch dial. This goes on for minutes, then stops. I had high expectations for this. I was never let down by a Samsung product before. This is a first. I hope they fix this. But for now, this will be the last watch I pre-ordered. I will wait for the reviews.
I like how you can change the bands.
On the other hand, the watch is very buggy. It randomly starts vibrating and switching screens, like a ghost it rotating the touch dial. This goes on for minutes, then stops. I had high expectations for this. I was never let down by a Samsung product before. This is a first. I hope they fix this. But for now, this will be the last watch I pre-ordered. I will wait for the reviews.
I like how you can change the bands.
Features
2
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
MST Missing - a big disappointment
on January 13, 2020
Posted by: Samsung Fan
from Chicago
Expertise:Intermediate
Not gonna buy this Galaxy Watch Active2.
Short Reason - NO MST (Magnetic Secure Transmission)
Long Reason - I own a Gear S3, bought in 2017, was really impressed with style, battery life. Features were limited but enough at that point of time. The real fun part of owning this S3 Version is constantly surprising the retail store cashiers where those card swiping machines are old and don't have the modern NFC tech, compatible with Android pay and Apply pay. When you get ready to pay with your S3 watch, they start saying "THESE DOESN'T WORK HERE, THEY ARE NOT THE MODERN TECH ONES" and before they could finish saying that, the payment goes through and they'll be like " I DIDN'T KNOW THAT, THIS IS THE FIRST TIME I'M SEEING THIS GOING THROUGH" and I liked those surprises on their faces and that's where I proudly reply "THIS IS SAMSUNG PAY AND ONLY SAMSUNG CAN DO IT". I did try Galaxy active2 for a few days and I won't be able say that with the new Samsung watches including Galaxy Watch Active2 and Android Wear now supports more apps with more features. Only Gear S3 watches has this tech, so I'm holding on to this old watch. Once my Gear S3 Frontier is obsolete, I might go for Android Wear Watch unless Samsung comes back with MSD in their new watch this year.
Short Reason - NO MST (Magnetic Secure Transmission)
Long Reason - I own a Gear S3, bought in 2017, was really impressed with style, battery life. Features were limited but enough at that point of time. The real fun part of owning this S3 Version is constantly surprising the retail store cashiers where those card swiping machines are old and don't have the modern NFC tech, compatible with Android pay and Apply pay. When you get ready to pay with your S3 watch, they start saying "THESE DOESN'T WORK HERE, THEY ARE NOT THE MODERN TECH ONES" and before they could finish saying that, the payment goes through and they'll be like " I DIDN'T KNOW THAT, THIS IS THE FIRST TIME I'M SEEING THIS GOING THROUGH" and I liked those surprises on their faces and that's where I proudly reply "THIS IS SAMSUNG PAY AND ONLY SAMSUNG CAN DO IT". I did try Galaxy active2 for a few days and I won't be able say that with the new Samsung watches including Galaxy Watch Active2 and Android Wear now supports more apps with more features. Only Gear S3 watches has this tech, so I'm holding on to this old watch. Once my Gear S3 Frontier is obsolete, I might go for Android Wear Watch unless Samsung comes back with MSD in their new watch this year.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, Samsung, April 1, 2020
Hello Samsung Fan, we can't thank you enough for this feedback and appreciate that you took the time to complete this review. ^Samsung Brand Ambassador
Written by a customer while visiting Samsung US
Customer Rating
2
Band size WAY TO BIG!
on August 21, 2020
Posted by: Jonelle
the band is way to big for women with smaller wrists with about 1 in of space between my wrist and the watch. the website provides no specifications of actual band size other than the 20mm width to fit into the watch. i was informed samsung doesn't offer any smaller band size and i would have to purchase another band else where. if the price we are paying for the watch includes the band that comes with it, as a future suggestion to samsung they should offer different band sizes that comes with the watch as they did in the past with their fit watches. or have the watch sold individually allowing different size bands to be purchased after so we are not spending money on a band that we will never use. unfortunately i will have to return the watch.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Amazing watches
on October 21, 2019
Posted by: Narek
from Los Angeles
Expertise:Intermediate
Love this watches so much, the reason why i give 3 star because of i did not receive any calls from messengers . Mostly my calls is in Whatsapp . Samsung please fix it
Features
2
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US