Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Customer Rating
5
Love it
on July 11, 2021
Posted by: Brandi
from Kansas city Missouri
great watch. wear it alot . would recommend it to everyone.. great fitting and great apps.. get it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 14, 2021
Hello Brandi, it is always great to hear from a loyal Samsung customer. Thank you for taking time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Only good while it lasts.
on July 10, 2021
Posted by: Perry51
used it religiously. loved it for the most part but only while it lasts. i had issues with it twice. it kept resetting so i had to do a complete factory reset about 6 months of owning. now it completely died on me today. will not charge, turn on or do a thing. it lasted just long enough to to go out of warranty. for the price i expected much longer lasting.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 13, 2021
Hello Perry51, thanks for reaching out. I understand what you're going through. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003100/) to an article that will help you troubleshoot the issue. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Worked for a year
on July 10, 2021
Posted by: Adam
I don't leave many reviews but the watch died around the 2 year point. Has been taken care of about two months ago it did not want to keep steps accurately then it would not charge finally charged but touch screen does not work. I expect devices to last.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 13, 2021
Hello Adam, thanks for reaching out. I hear what you're saying. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143512700
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143512700
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
I value how easy it is to use
on July 10, 2021
Posted by: MirlenisG
from Naples, Fl
i would recommend this product because of how manageable it is to use, lightweight, most importantly its speed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
In need of 2nd repair since 1 year 4 months purcha
on June 4, 2021
Posted by: Sad Samsung
from Georgia
Expertise:Intermediate
I have had my watch since January 2020 and it is in need of a 2nd repair. I am highly disappointed. I thought this was a quality product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Sad Samsung, thank you for sharing your experience. I understand how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494817
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494817
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Skin issues
on March 22, 2021
Posted by: Repo
loved the watch for a short time than my wrist started to have a rash under the watch case-not the strap. tried to use the samsung chat but to no avail.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 14, 2021
Hello Repo, we regret to hear of your experience with this watch. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143308455
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143308455
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I loved it. But then it started to have issues
on March 19, 2021
Posted by: Giny
from St.johns michigan
i loved it for the first month. now it will never connect to my phone so i only really use it for the steps . its disapointing i never spend alot of monwh on myself so i splurged on it . and i cant do half of the things i should be able to do
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 14, 2021
Hello Giny, thank you for bringing this to our attention. We understand how this must feel. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01003238/) to an article that will help you troubleshoot the watch not connecting to your phone. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143309970
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143309970
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Watch I've Had
on March 18, 2021
Posted by: ARD03
i had the galaxy active before this and that one had problem after problem. this new one seems to be good so far. i've had for 6 months and seems to be doing everything right. although the heart rate monitor/sleep tracker could perform better.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US