Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Customer Rating
1
Junk
on July 27, 2021
Posted by: Agregor610
from Columbus Indiana
Expertise:Intermediate
It will not make or receive calls unless your phone is nearby!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 29, 2021
Hello Agregor610, thank you for reaching out. I can see why this would be upsetting. To use the call or text features with Bluetooth, the watch must be connected to a phone through Bluetooth and through the Galaxy Wearable app. Samsung has Bluetooth and LTE smart watches. The LTE version can receive calls and messages without being connected to a phone. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Stop working
on July 21, 2021
Posted by: Gina
from St.maarten
Expertise:Beginner
Bought my watch one year and six months, however the touch screen is no longer working. Very disappointing
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Gina, thank you for bringing this to our attention. I understand how that must feel. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539336
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539336
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Very poor construction-DISAPPOINTED
on July 21, 2021
Posted by: Toya
after going into my wireless carrier's retail store to purchase a different activity tracker, i was sold on purchasing the active2. i was excited because i trust samsung products and have been a consumer for several years now. this watch was so disappointing! after just a couple weeks of wear the band began to show signs of wear. i ordered replacements and continued my daily wear. with just over a year of use, the back of the watch all of a sudden came off. whatever cheap glue that was used to adhere it to the sensor basically melted, or disintegrated. of course it is now out of warranty, and the only solutions are to pay for repair (more cheap glue i presume), or trade it in and upgrade only to pay an additional $200 for the new one (which is also likely to have the same cheap glue).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Toya, thank you for reaching out. I understand how hard this has been for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539812
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539812
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite watch ever
on July 15, 2021
Posted by: Amom
i've had 3 samsung smart watches. everyone of them have been great, however, this one is my absolute favorite. i have a cellular line with it and i can go without my phone, and still receive notifications and phone calls. i really like the health tracking, especially the swimming and running features. i can swim with it! imagine that! something i couldn't with my other smart watches. i like the color, the durability, the ease of use, the slimness of it! what's not to like about this watch! i've had this watch over a year and i cannot imagine what i did without it. :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Watch band lasted longer than the watch
on July 15, 2021
Posted by: Slick
15 months old and the screen is dead. watch has been cared for very well. i enjoyed it while it lasted.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 15, 2021
Hello Slick, thank you for bringing this tour attention. I understand how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143521046
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143521046
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch
on July 14, 2021
Posted by: Shika
from North Carolina
i reveiwed this brand a few days ago realizing today
i wrote a review for a different color and size. after owning my 40mm rose gold, bluetooth, active 2 watch for almost a year now, i can say that i love it and that i’m enjoying it. i like how you can download the different faces and change the band if i wanted to. i can also appreciate when it automatically detects a workout, reminds me to be active after an hour of inactivity. seeing the notifications when i reach my daily step goals and my percentage of activity goals as well is so encouraging. the battery life is amazing also. other than that, the only thing i wish that i can do is respond to text messages but hey! what can i say when i have most apple products but a samsung watch!
i wrote a review for a different color and size. after owning my 40mm rose gold, bluetooth, active 2 watch for almost a year now, i can say that i love it and that i’m enjoying it. i like how you can download the different faces and change the band if i wanted to. i can also appreciate when it automatically detects a workout, reminds me to be active after an hour of inactivity. seeing the notifications when i reach my daily step goals and my percentage of activity goals as well is so encouraging. the battery life is amazing also. other than that, the only thing i wish that i can do is respond to text messages but hey! what can i say when i have most apple products but a samsung watch!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch
on July 12, 2021
Posted by: Shika
from North Carolina
After owning my Active 2 watch for almost a year now, I can say that I love it and that I’m enjoying it. I like how you can download the different faces and change the band if I wanted to, which makes it seem as though I have a new watch. I can also appreciate when it automatically detects a workout, reminds me to be active after an hour or inactivity. Seeing the notifications when I reach my daily step goals and my percentage of activity goals as well is so encouraging. Other than that, The only thing I wish that I can do is respond to text messages but hey! What can I say when I have most Apple products but a Samsung Watch!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 14, 2021
Hello Shika, we are glad you are enjoying this watch! Thank you for being the best part of Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Band discolouration
on July 11, 2021
Posted by: brea
have only worn the watch 3 times and there is a noticeable discolouration in the band already. have not worn in water.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US