Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Customer Rating
1
GARBAGE. ABSOLUTE GARBAGE
on September 12, 2021
Posted by: Bridget
from Iowa
thought would be an upgrade. off the bat i was super disappointed in the fitness tracking. it doesn't use heart rate to calculate calorie burn during workouts other than running and walking. every other one just uses your weight info. with this watch, i rarely ever got over 8k steps, unless i recorded a run. i liked it as a smart watch though and was trying to stick with it.
yesterday, it got stuck in a reboot loop for 30 minutes twice. that rained the battery to 50% so i charged it. after 30 hours and it actually turned on....and then the whole bck of the watch fell off. apparently this is a common set of issues that will likely be blamed on water i. i've never showered with it, swam with it, etc. it's never been submerged. i'm going right back to fitbit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Not Water Resistant. Horrible Opperating System.
on September 7, 2021
Posted by: Isaac
from Wichita, KS
the touchscreen on my watch became completely non functional. as with other reviews on this site, it is clear that this watch is not water resistant at all. i take my watch off for showers and swimming, but leave it on for handwashing (like everyone else probably does). after two years of this, the touch screen and bezzel have completely stopped working. i can’t swipe to dismiss notifications, i cant answer calls, i can’t see widgets, and i can’t use apps.
there should sincerely be a class action lawsuit and the waterproof claims that came with this watch.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Great until update
on September 2, 2021
Posted by: Katherine
loved my watch, kept track of workouts and loved that i could make the background a picture of my pup. but then an update happened and a notification to install samsung pay pops up every 30 seconds, no matter what i try to do to stop it. please fix this!!! it is so beyond frustrating, i have push the home button to even see the time, which is annoying as it pops up shortly after i push the home button. i contacted customer service and was given a ticket number to replace the watch but when i called the number given to me the ran me around for over an hour before they said they could only "repair" the watch. very frustrated with the entire situation. i purchased the watch in may (it is now sept), and now i don't even want to use the watch until this is fixed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Problems
on August 25, 2021
Posted by: ermz
in the past week's time, my watch's battery went from lasting a few days to a few hours. i've reset it with no luck. i think it has to be a software flaw or very intentional manufactured obsolescence. if i had known it would last me until less than a year after the warranty ended, i wouldn't have gotten it and i don't recommend you get it either, unless you like having your arm twisted into upgrading frequently.
also, it's a pain to get it to work with the google ecosystem. i never figured out how to get my google calendar reminders to show up on it. do yourself a favor and get a watch with google's wear os unless you are all in on the samsung ecosystem (idk why you would be).
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 1, 2021
Hello ermz, thank you for bringing this to our attention. I can see why you're so upset. I know you have done some troubleshooting already but here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into your other concerns or if you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143663188
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143663188
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
watch
on August 22, 2021
Posted by: hayley777
i love my watch though it has second hand app that dont work worth a crap. also i have a small wrist and they make you jump through hoops just to get another correctly sized band. they need to have all sizes for all people. i am dissapointed that i paid so much for a watch just to have to cut a hole in the band to make it fit. fit bit was my prior watch and it came with 2 different sized bands and they arent high end like samsung is. indeffinately this is a great watch the company just needs to get with the program that not all people are the same size.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 25, 2021
Hello hayley777, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
EGC flaked out a few software updates ago
on August 21, 2021
Posted by: Likestohike
love the design and it's definitely been helpful with getting my health under control, but ecg failed. this occurred after a watch software update. i know this because i was using ecg daily. googling, i realized that many others had this same issue. it has never been fixed. of course the watch is out of warranty now. not paying to fix something i didn't break and we still don't have blood pressure here in the us.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 25, 2021
Hello Likestohike, thank you for sharing your experience. I understand how important this feature is to you. In order for us to look into this matter further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143639597
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143639597
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless as a fitness tracker
on August 18, 2021
Posted by: Jlhum
As a smart watch is works fine. As a fitness tracker this thing is worthless. If I choose "other workout" no matter what I do, I always "burn" the same amount of calories. Whether it's arm day, leg day, or HIIT, after an hour I always burn 316 calories no matter what. I've even done NOTHING and burned that many calories just sitting there. Thought maybe it was just that exercise more but circuit training does the same thing. I always have burned 179 at the half hour mark and 359 at the hour mark. I know calories burned is usually just an estimate but it really is pointless if no matter if I'm actually doing something or not I "burn" the same amount regardless. Basically the watch isn't actually tracking anything. Just spitting out the same information day in and day out.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 20, 2021
Hello Jlhum, thank you for bringing this to our attention. I can see why this would be frustrating. In order for us to look into this issue for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143623546
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143623546
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on August 16, 2021
Posted by: tjayde11
from Virginia
i traded in my apple watch series 5 after switching to a galaxy from an iphone. no regrets. i love this watch so much. it's very versatile and looks sporty but also sleek and professional and works like a charm.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello tjayde11, that's wonderful news! Welcome to the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US