Customer reviews from Samsung US
Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Average customer rating
4.4
(1,249 Reviews)
Rating breakdown 1,249 reviews
5 Stars
828
4 Stars
232
3 Stars
68
2 Stars
43
1 Star
78
88%of customers recommend this product.
(
1,035 out of
1,170)
Customer Reviews for Samsung - Galaxy Watch Active2 Smartwatch 44mm Aluminum - Aqua Black - (2019)
Customer Rating
5
Absolutely Amazing
on April 11, 2022
Posted by: Kellymarie0628
from Empire, AL
Expertise:Expert
[This review was collected as part of a promotion.] I have had my Samsung Watch for over a year and I absolutely love it! Most definitely one of the best purchases I've ever met! I have really bad anxiety attacks through out the day, and being able to look down at my watch and see my heart rate and stress level is really a game changer for me. I love the breathing exercise it offers you to lower your heart rate and stress level! Definitely not a regretful purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 11, 2022
Posted by: Tessie
from Anchorage,Ak
[This review was collected as part of a promotion.] Great features it's easy to use I think couldn't ask for a better one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like it
on April 11, 2022
Posted by: AEmbrey
from Memphis, TN
Expertise:Beginner
[This review was collected as part of a promotion.] I ordered this watch bc I got a pretty good deal on it as one of ordering my phone. It works pretty good. I mean, it works perfectly. It does everything it’s supposed to and everything it says it will. This was my first smart watch and my first experience with one. I’m just not into smart watches I guess bc I don’t see what the big deal is lol. If ur into them this is a great choice. My favorite thing about it is the display. It’s gorgeous
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Poor reliability
on April 9, 2022
Posted by: Jham
have been taking good care of the watch and one day the glue holding the watch face to the body came undone. screen still works but is flapping around so watch us unuseable. very disappointed in the quality and surprised that it broke in this way. suggest looking for a more reliable product.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Disk on back comes off after a year
on April 8, 2022
Posted by: AvgLady
this is the 2nd galaxy active watch i have owned. i am just an average person who wears the watch constantly and doesn't get it wet. after a year, in this last case a year and 9 months, the disk on the back of the watch that rests on your skin comes unglued. the first watch, i tried to glue it back on myself since the warranty was up, and i ruined the watch. now the same thing happened again to this 2nd watch. i'm done buying samsung watches.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great at first
on April 5, 2022
Posted by: Bennn
from Minneapolis, MN
this was a great watch, but suddenly it has stopped working. now it won't turn on, won't even charge.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Bennn,
Thank you for letting us know about the status of your Galaxy Watch Active2. I'm sorry to hear that your device won't charge and won't power on. I know the importance of your device getting fixed to enjoy using it to its maximum potential. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Kindly visit this link for some troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Another is to check for Software Updates on your watch:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144438207
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worse "Water Resistant" offered
on March 4, 2022
Posted by: Ygor
from Natal, RN
after 11 months of use, this watch stopped working the touchscreen after using on a bathtub.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
WORST WATCH EVER!!!!
on February 20, 2022
Posted by: diss
most times when you try to charge it, it doesn't charge.
it's an lte watch but you have to have your phone near by.
it starts to "cool down" so you can't use it.
i am pretty much done with samsung.
it's an lte watch but you have to have your phone near by.
it starts to "cool down" so you can't use it.
i am pretty much done with samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Diss!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch Active2 (Bluetooth)doesn't charge most of the time, and I know how important your watch is to be working. The experience is not what we expect from our customers. In line with this, the watch model is not an LTE.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Setting Up your Samsung Smart Watch with or Without a Phone": https://www.samsung.com/us/support/answer/ANS00078020/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365618
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch Active2 (Bluetooth)doesn't charge most of the time, and I know how important your watch is to be working. The experience is not what we expect from our customers. In line with this, the watch model is not an LTE.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Setting Up your Samsung Smart Watch with or Without a Phone": https://www.samsung.com/us/support/answer/ANS00078020/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365618
Have a great day.
Melardo
Written by a customer while visiting Samsung US