Customer reviews from bosch-home.com
Bosch - 800 Series 30" Built-In Double Electric Smart Combination Microwave and Wall Oven with Convection - Stainless Steel
Average customer rating
4.5
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
74
4 Stars
17
3 Stars
7
2 Stars
3
1 Star
3
86%of customers recommend this product.
(
67 out of
78)
Customer Reviews for Bosch - 800 Series 30" Built-In Double Electric Smart Combination Microwave and Wall Oven with Convection - Stainless Steel
Customer Rating
4
Clock on microwave does not stay bright,
on July 4, 2020
Posted by: crog
[This review was collected as part of a promotion.] I do not like that the clock on the microwave oven does not stay bright, you cannot even see it. The clock on the oven stays bright all the time. I have seen other reviews from older microwaves that had the same issue and am am surprised Bosch has not fixed the problem.
Written by a customer while visiting bosch-home.com
Customer Rating
5
both beauty and great function!
on April 27, 2020
Posted by: Lisa of Swampscott
[This review was collected as part of a promotion.] We're really enjoying our combo oven / microwave in our new condo. Our Bosch appliances are beautiful in their simplicity. Both are quiet and "get right down to work." We've only been using them for 3 months, but have had no problems with either.
Written by a customer while visiting bosch-home.com
Customer Rating
3
room for improvements
on September 26, 2021
Posted by: Jeff
[This review was collected as part of a promotion.] Overall, we like this unit. Sleek in appearance and over works well. Oven has several features that were important in our search (eg: proof function.)
However, there are several details that could have been better engineered. One is the display brightness. (This was commented on in previous reviews I read before purchasing. I wish I had heeded them.) The display for the microwave is very dim, especially when it goes to sleep. Even at maximum brightness, it is difficult to see, particularly if the user is not tall. (The upward direction of gaze makes it even dimmer.)
Second, the door orientation for the microwave could be better. Since the microwave is the upper unit, it tends to be high on the wall. For a shorter person, the downward hinging door is an obstruction to reaching in for food. It would be better with a side hinged door to allow easier access.
I'm not an engineer. Thus, it is perplexing that these things weren't considered by someone more knowledgeable in design.
However, there are several details that could have been better engineered. One is the display brightness. (This was commented on in previous reviews I read before purchasing. I wish I had heeded them.) The display for the microwave is very dim, especially when it goes to sleep. Even at maximum brightness, it is difficult to see, particularly if the user is not tall. (The upward direction of gaze makes it even dimmer.)
Second, the door orientation for the microwave could be better. Since the microwave is the upper unit, it tends to be high on the wall. For a shorter person, the downward hinging door is an obstruction to reaching in for food. It would be better with a side hinged door to allow easier access.
I'm not an engineer. Thus, it is perplexing that these things weren't considered by someone more knowledgeable in design.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, September 27, 2021
Hi Jeff, thank you for your review and we're sorry to hear of your disappointment with your appliance. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
poorly functioning junk
on April 22, 2023
Posted by: john
the microwave display is unreadably dim, and is not anything to do with energy savings. it is worthless.
the oven often locks up and will not function until it is re-booted by flipping breaker on and off.
the oven temperature is out of calibration by 20*F and i cannot find a way to adjust it to read correctly.
overall, junk.
the oven often locks up and will not function until it is re-booted by flipping breaker on and off.
the oven temperature is out of calibration by 20*F and i cannot find a way to adjust it to read correctly.
overall, junk.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, April 25, 2023
Hi John, thanks for your review of model HBL87M53UC and for bringing this to our attention. We're sorry to hear about the issues you're experiencing with your appliance. Our team would be happy to assist you with scheduling a service visit. Please feel free to contact Customer Care at 800-944-2904 for real-time support. Or you can find a list of Bosch authorized service providers in your area by visiting the following link: https://www.bosch-home.com/us/owner-support/repair-service. Thank you for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Microwave fuse keeps blowing - 3x in 10 months
on June 26, 2024
Posted by: Disappointed
We've had this combo less than a year and the fuse keeps blowing because the microwave unit given is plugged into the oven. In a 10 month period, it's only worked 6 months. The workaround is to make sure that people clear the time before opening the microwave.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, June 27, 2024
Hi, we apologize this has been your experience, and we appreciate you bringing it to our attention. If service is needed, please click this link for authorized service in your area: https://bit.ly/3fACuUW. If you have additional questions, please call our Customer Support at 800-944-2904 for real-time assistance. We hope this information helps, and thank you for choosing Bosch.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Dynamic duo!
on May 9, 2020
Posted by: Wendrella
[This review was collected as part of a promotion.] I love this oven. It is quiet and has so many features that really elevate its performance. I especially like the preheat function, that lets you preheat from your phone. As with the warming overn, it has a Sabbath mode, which I find to be very cool. Love the design of the appliance as well.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Microwave Defrost time to short
on January 22, 2021
Posted by: Paul Zurawski
[This review was collected as part of a promotion.] I was very disappointed to find the maximum defrost is related to 3#. May times frozen meat products or other items such as frozen contaainers of soup require more defrost time than assigned to 3#. This ultimately causes the user to have to re-start the defrost cycle more than once. Recommend adding a defrost cycle option that allows the user to specify the defrost time or provide a pre-set for something like 25 to 30 minutes.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
800 Series Combination Oven
on January 28, 2021
Posted by: MartiD
[This review was collected as part of a promotion.] Happy with both oven and microwave. Depth of the microwave makes it a little difficult to reach the back of the unit for cleaning. Microwave programs are not intuitive. Oven is awesome.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com