Customer reviews from RideJetson.com
Jetson - Adventure 27.5" Electric Mountain Bike - Black/Green
Average customer rating
4.3
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
32
4 Stars
11
3 Stars
1
2 Stars
1
1 Star
4
80%of customers recommend this product.
(
20 out of
25)
Customer Reviews for Jetson - Adventure 27.5" Electric Mountain Bike - Black/Green
Customer Rating
1
Replacement Battery
on December 11, 2025
Posted by: Redbull
from San Diego,Ca
I bought 2 of these bikes.I loved them for about 2500 miles.Then the battery died and no one knows where to get replacements? So once the battery dies you throw away the bike?
No, I would not recommend this to a friend.
Response from RideJetson.comBy Jetson Customer Care, Jetson Customer Care, December 11, 2025
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide. We understand how frustrating it can be to invest in a product and encounter issues with the battery after extensive use.
Your feedback regarding the difficulty in finding a replacement battery is extremely valuable. It helps us identify areas where we need to improve our product support and communication with our customers. We take concerns like this seriously, and we would like to further review this matter to understand what went wrong and how we can prevent similar situations in the future.
We appreciate your patience and understanding as we evaluate this situation. If there is anything else that we could assist with, please feel free to contact our customer support team at 1-844-585-7462, available daily from 10 AM–6 PM EST.
Once again, we sincerely apologize for the inconvenience and thank you for sharing your feedback.
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide. We understand how frustrating it can be to invest in a product and encounter issues with the battery after extensive use.
Your feedback regarding the difficulty in finding a replacement battery is extremely valuable. It helps us identify areas where we need to improve our product support and communication with our customers. We take concerns like this seriously, and we would like to further review this matter to understand what went wrong and how we can prevent similar situations in the future.
We appreciate your patience and understanding as we evaluate this situation. If there is anything else that we could assist with, please feel free to contact our customer support team at 1-844-585-7462, available daily from 10 AM–6 PM EST.
Once again, we sincerely apologize for the inconvenience and thank you for sharing your feedback.
Written by a customer while visiting RideJetson.com
