Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - White
Average customer rating
4.5
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
70
4 Stars
6
3 Stars
6
2 Stars
1
1 Star
7
79%of customers recommend this product.
(
42 out of
53)
Customer Reviews for Samsung - 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - White
Customer Rating
3
Buy the extended warranty
on December 31, 2023
Posted by: MelN
[This review was collected as part of a promotion.] Dryer broke down 6 months after warranty expired….technician Samsung sent out didn’t know how to fix it….wife caught him on YouTube trying to figure out how to install replacement part….he either broke it trying to install or part came broken….still waiting for competent technician to come fix it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 3, 2024
Greetings,
We can understand your disappointment about the experience you had. Let us help you.
We would be delighted to have a direct conversation with you to learn more about the issue of your dryer.
Please feel free to get back to us via the options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146693159, which will help our team pull up your information.
^Rainly
We can understand your disappointment about the experience you had. Let us help you.
We would be delighted to have a direct conversation with you to learn more about the issue of your dryer.
Please feel free to get back to us via the options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146693159, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
Too expensive, not worth it.
on September 15, 2024
Posted by: mike s
[This review was collected as part of a promotion.] Good dryer, but very lousy guarantee and poor after sale service. These appliances always seems to break down after the warranty expires! WHY? And on top of that, repair service is extremely expensive. I don't recommend buying expensive appliances, like this one, just because the service age is very short. Just buy a basic dryer and don't pay extra for all the useless extra's.
Response from Samsung USBy SEA Care, September 16, 2024
We always appreciate your observations about our products and services, mike s. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Have a great day.
-John
Written by a customer while visiting Samsung US