Customer reviews from netgear.com
NETGEAR - AC2000 Dual-Band Wi-Fi Access Point - Black
Average customer rating
4.5
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
86
4 Stars
22
3 Stars
7
2 Stars
3
1 Star
3
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for NETGEAR - AC2000 Dual-Band Wi-Fi Access Point - Black
Customer Rating
5
Great Product
on November 1, 2020
Posted by: BK
Very easy to set up and very great range. Price was good. Netgear is the best!
Written by a customer while visiting netgear.com
Customer Rating
2
Very slow
on November 5, 2020
Posted by: toldim79
Gender:Male
Length of ownership:1 week
This is the slowest router I've ever met.
I am deeply disappointed in this product.
Buggy, randomly restarting with the newest firmware. This netgear account thing is a deal breaker, it was the last product what i bought from u for sure. I really not getting why are u forcing people to create an account and sharing personal details for no reason. It would have been a great router by hardware wise but this firmware on it just a nightmare. At least will be good enough for openwrt.
I am deeply disappointed in this product.
Buggy, randomly restarting with the newest firmware. This netgear account thing is a deal breaker, it was the last product what i bought from u for sure. I really not getting why are u forcing people to create an account and sharing personal details for no reason. It would have been a great router by hardware wise but this firmware on it just a nightmare. At least will be good enough for openwrt.
Response from netgear.comBy Consumer Affairs, November 7, 2020
Hi toldim79,
We apologize for the inconvenience that you had with the WAC124.
We see that you that the access point is randomly restarting using the latest firmware. You may contact our support team so they can assist you with this one. You may open a support ticket by logging in to https://my.netgear.com. You may also reach us directly at netgearbusiness@netgear.com.
Regarding the myNETGEAR account creation during the setup, this allows you to register your device for warranty and security purposes. We take your privacy very seriously and we will never share your information with third parties.
Thanks!
NETGEAR Business
We apologize for the inconvenience that you had with the WAC124.
We see that you that the access point is randomly restarting using the latest firmware. You may contact our support team so they can assist you with this one. You may open a support ticket by logging in to https://my.netgear.com. You may also reach us directly at netgearbusiness@netgear.com.
Regarding the myNETGEAR account creation during the setup, this allows you to register your device for warranty and security purposes. We take your privacy very seriously and we will never share your information with third parties.
Thanks!
NETGEAR Business
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent
on January 3, 2021
Posted by: Rpippins
Simple, solid performance by a well made device from a trusted company.
Written by a customer while visiting netgear.com
Customer Rating
5
Education Continues
on January 4, 2021
Posted by: Al Pratt
My neargear allows me to be able to educate and support our students and families during this most challenging times. Living in an apartment building that provides challenges for WIFI along with our entire family working and learning from home. Netgear is a game changer. Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Education Continues
on January 4, 2021
Posted by: Anonymous
My neargear allows me to be able to educate and support our students and families during this most challenging times. Living in an apartment building that provides challenges for WIFI along with our entire family working and learning from home. Netgear is a game changer. Thank you
Written by a customer while visiting netgear.com
Customer Rating
4
Solid Performance
on January 5, 2021
Posted by: Anonymous
Good performance and really easy to use interface. The only challenge was getting my other Netgear router to recognize it during set up due to different default IP address - I was using this as an access point. It was easily fixed by assigning a static IP address, but how to do this was not well documented.
Written by a customer while visiting netgear.com
Customer Rating
5
Quick and responsive router and access point
on January 6, 2021
Posted by: agonz1247
Been using it for about a month. Simple to update, configure, and connect to. I have it set up as an access point; with router NAT / DHCP services off. Good to get online...
Written by a customer while visiting netgear.com
Customer Rating
4
Replacement AP
on January 13, 2021
Posted by: Kirk
This AP was bought as a replacement for an AP that I believed to be "misbehaving". I needed a wired AP that had wireless and CAT5/6 connections. The installation could have been easier. First, I don't like logging into Netgear in order to log into the AP. The AP is preconfigured as a router. This should be the first question, even a hard wire switch for default preference. It took longer than I planned, but not all day. Now that it is working/configured, it works fine.
Written by a customer while visiting netgear.com